Issue Plesk admin login page not working and gave , HTTP ERROR 500

[ghina]

Server operating system version

Ubuntu

Plesk version and microupdate number

18.0.57

Hi Today when I am trying to access my plesk admin login page, it is not working and gave this error:

This page isn’t working​

admin.estarta.com is currently unable to handle this request.
HTTP ERROR 500


I am unable to access or login to my plesk admin panel!! please I ned urgent help...all my websites are hosted there!!

Noting new happened there, and I did not perform any updates on it

 

[scsa20]

Looks like I'm able to reach the address. Are you still having issues? Also sometimes if you get error 500 it's possible your IP got added to failtoban so you might want to whitelist your IP so you don't get blocked out like that.

 

[ghina]

Looks like I'm able to reach the address. Are you still having issues? Also sometimes if you get error 500 it's possible your IP got added to failtoban so you might want to whitelist your IP so you don't get blocked out like that.

Yes I am still facing the isse, I did not post my actual URL for security resons.

I am still not able to login and have 500 server error, I think it is related to full desk maybe!
But how can I check the issue if the admin login page is not working and I am not able to login to the plesk dashboare!!

 

[Sebahat.hadzhi]

For what is worth I can also load the Plesk login page on the subdomain posted in the initial message. If that subdomain is hosted on the server you are experiencing issues with, it is very likely a block as suggested by @scsa20 . If not, it will be best to connect to the server via SSH and check if your guess about the disk space is correct. You may also check for possible blocks and whitelist your local IP:

plesk bin ip_ban --add-trusted 10.0.0.1

 

[ThinkYEAH]

I have exacly same issue, i have xenforo forum hosted in plesk (debian, last version of plesk), when i visit my site as guest it works great, i can login with normal user without issues, but when i login with my account (admin) it shows error 500, i also tired with different IP/Locations and its same issue.

 

[Sebahat.hadzhi]

Hey, @ThinkYEAH . The issue you are describing is different compared to the one reported in the thread - Plesk panel returning error 500. If I understand correctly, your issue is related to the admin user of xenForo rather than Plesk itself. If I am right, please open a new thread. Also, please check /var/www/vhosts/system/example.com/logs/error_log and let us know if there are any additional details logged there.

 

[alexk345]

i cant access plesk login page or any domain in our server. all down. How do i fix. any scripts

 

[alexk345]

All php sites down including plesk login page. cant access. Nodejs site is running

 

[Sebahat.hadzhi]

@alexk345 , does the Plesk panel return error 500 in your case too? What's the error your PHP websites return? Please check /var/log/plesk/panel.log as well as /var/www/vhosts/system/example.com/logs/error_log for one of your PHP-based websites and let us know what errors have been logged.