Issue plesk backup error

[solucionesuno]

Hello,

my backup get this error:

backup_info_2002031357.xml:
Line 76 error: Element 'user': Missing child element(s). Expected is ( preferences ).

then i can´t open. i get this error:

Error: The backup cannot be restored: the file has the wrong format.

some ideas?

 

[Bitpalast]

Same as in Issue - Backup - This is not a valid backup

 

[Bitpalast]

Please contact official Plesk support on this.

 

[sebgonzes]

Today we have same error, I will contact again plesk team, but do you have revieved an answer to this problem?

 

[IgorG]

It is known bug #PPPM-11564 which will be included to the hotfix 18.0.23.4

To be able to create a backup update the Plesk database using the query below to set an email like noreply@user_login_name for users with an empty email set.

mysql> update smb_users set email=concat('noreply@',login) where email='';

 

[sebgonzes]

It is known bug #PPPM-11564 which will be included to the hotfix 18.0.23.4

To be able to create a backup update the Plesk database using the query below to set an email like noreply@user_login_name for users with an empty email set.

mysql> update smb_users set email=concat('noreply@',login) where email='';

Thanks @IgorG I confirm that with this solution talked with plesk team this WE, this night, our backups have work fine!
Great work of plesk team to give an solution to this critial problem (firstly with the problem with old cloudlinux package and then with this other problem)!