Question Plesk backup restore resolved an syntax error

[easywing]

Server operating system version

Ubuntu 20.4 LTS

Plesk version and microupdate number

Plesk Obsidian

Hello!

First of all: sorry, my english are not so good.

Has anyone of you ever had the problem that a backup restore was aborted with a syntax error?

I want to do a distribution update from Ubuntu 18.4 LTS to Ubuntu 20.4 LTS. To do this, I go to the backup manager in Plesk under Ubuntu 18.4 and generate a full backup. I check the backup on the CLI with

plesk bin pleskrestore --check-backup backup_info_xxx.xml

I get the message: "The backup file is valid."

I store the backup files in a separate folder on the server, that after an dist update is available again.

After the dist update I copy the backup files back to the backup folder of plesk. I can find it in the backup manager, but when I try to open and restore it, I get a syntax error. If I check the backup again in CLI I will get the same error.

I've done it all over again 4 times, but it doesn't make a difference.

Note: I have set backup encryption with my own password in the settings.

Regards
easywing

 

[IgorG]

This unusual issue requires detailed investigation directly on your server. Therefore I suggest you contact Plesk Support Team.

How to get support directly from Plesk?

Question How to get support directly from Plesk? Answer Lease-type Plesk licenses purchased directly from Plesk running on supported Plesk version include full free support. Perpetual-type license...

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