Issue Plesk backup - Unable to back up protected dir passwords Error: Failed to create archive: Transport error: File or dir pd not exists

[s.kazimierczak]

Hi all pleskers,
I have issue with Plesk backup. My backup setup is to backup my websites, mail account etc. to NFS share. Everything was fine until I have upgraded to the newest version.
In every backup I'm getting those errors:
Warning: Domain "remote.doortraining.com"
Unable to back up protected dir passwords Error: Failed to create archive: Transport error: File or dir pd not exists
Warning: Domain "aabuilder.doortraining.com"
Unable to back up protected dir passwords Error: Failed to create archive: Transport error: File or dir pd not exists
Warning: Domain "copy.doortraining.com"
Unable to back up protected dir passwords Error: Failed to create archive: Transport error: File or dir pd not exists
Warning: Domain "ia.doortraining.com"
Unable to back up protected dir passwords Error: Failed to create archive: Transport error: File or dir pd not exists
Warning: Domain "india.doortraining.com"
Unable to back up protected dir passwords Error: Failed to create archive: Transport error: File or dir pd not exists
Warning: Domain "outsourcing.doortraining.com"
Unable to back up protected dir passwords Error: Failed to create archive: Transport error: File or dir pd not exists
Warning: Mail "doortraining.com"
Not all the data from /var/qmail/mailnames/doortraining.com was backed up successfully: /usr/lib64/plesk-9.0/sw-tar: a.deshpande/Maildir/dovecot.index.log.2: Cannot stat: No such file or directory /usr/lib64/plesk-9.0/sw-tar: g.davda/Maildir/new/1627677664.M144047P28970.mail1.doorsrv.com,S=44466,W=45223: Cannot stat: No such file or directory /usr/lib64/plesk-9.0/sw-tar: info/Maildir/.Spam/cur/1625220411.M528594P30620.mail1.doorsrv.com,S=18210,W=18681\:2,S: Cannot stat: No such file or directory /usr/lib64/plesk-9.0/sw-tar: info/Maildir/.Spam/cur/1625220339.M390737P30620.mail1.doorsrv.com,S=131633,W=134293\:2,: Cannot stat: No such file or directory /usr/lib64/plesk-9.0/sw-tar: info/Maildir/.Spam/cur/1625124975.M957586P18672.mail1.doorsrv.com,S=66097,W=67670\:2,: Cannot stat: No such file or directory /usr/lib64/plesk-9.0/sw-tar: info/Maildir/.Spam/cur/1625220345.M754535P30620.mail1.doorsrv.com,S=6344,W=6509\:2,: Cannot stat: No such file or directory /usr/lib64/plesk-9.0/sw-tar: info/Maildir/.Spam/cur/1625220354.M816754P30620.mail1.doorsrv.com,S=8309,W=8462\:2,: Cannot stat: No such file or dir... (truncated)

Anyone know what does that means and how to fix it?

 

[IgorG]

The most probably, cause of the issue is the missing "pd" folder in the system directories of the mentioned domains.
Please check if folder "pd" persists:

/var/www/vhosts/system/remote.doortraining.com/pd
/var/www/vhosts/system/aabuilder.doortraining.com/pd
/var/www/vhosts/system/copy.doortraining.com/pd
etc.

If it is missing, recreate it manually, for example:

# cd /var/www/vhosts/system/copy.doortraining.com/
# mkdir pd
# chown root:psaserv pd
# chmod 710 pd

You can also recreate the folder using plesk repair fs utility:

• For a domain:

# plesk repair fs copy.doortraining.com

• For all domains:

# plesk repair fs

Please try applying this solution and let me know about the results.

 

[s.kazimierczak]

Hi Igor,
Sorry for not replying so long. The weird thing is that I have rebooted the server and backups started to work normally.