Issue Plesk backups are not automatically removed

[Brahim]

Hello Everyone,

I have problem with the Plesk Backups which are not automatically removed when you set Keep backup files for 2 days. The issue occurs on our both environments prod and on acceptance. The backups are keeping on default location /var/lib/psa/dumps/.

The issue occurs when we have upgraded plesk to version 17.5.3. before on plesk version 17.0.* there where no problems with the backups.

We are using:
Plesk Onyx
Version 17.5.3 Update #18, last updated
On Redhat 6.8

Is this bug in plesk or how can i fix this ?
Please any help..

Thnx. BE

 

[UFHH01]

Hi Brahim,

could you pls. include the depending backup log(s) ( "/usr/local/psa/PMM/logs/backup-<datetime>" ), so people willing to help you are able to investigate the issues/errors/problems together with you?
In addition, pls. include the "# Backups directory" settings from your "/etc/psa/psa.conf" and provide as well your settings from => Tools & Settings > Backup Manager > Settings

 

[Brahim]

Hi UFHH01,

Thanks for your reply!.. hereby the information that you asked for.
/usr/local/psa/PMM/logs/]# ll
total 2.6M
drwxr-x--- 2 root psaadm 4.0K Sep 25 2016 archives/
drwxr-x--- 2 root psaadm 4.0K Aug 14 23:40 backup-2017-08-14-23-40-02-722/
drwxr-x--- 2 root psaadm 4.0K Aug 15 23:40 backup-2017-08-15-23-40-02-178/
drwxr-x--- 2 root psaadm 4.0K Aug 16 23:40 backup-2017-08-16-23-40-03-222/
drwxr-x--- 2 root psaadm 4.0K Aug 17 23:40 backup-2017-08-17-23-40-04-072/
drwxr-x--- 2 root psaadm 4.0K Aug 18 23:40 backup-2017-08-18-23-40-04-131/
drwxr-x--- 2 root psaadm 4.0K Aug 19 23:40 backup-2017-08-19-23-40-03-664/
drwxr-x--- 2 root psaadm 4.0K Aug 20 23:40 backup-2017-08-20-23-40-03-187/
drwxr-x--- 2 root psaadm 4.0K Aug 21 09:25 backup-2017-08-21-09-25-01-838/
drwxr-x--- 2 root psaadm 4.0K Aug 22 04:40 backup-2017-08-22-04-40-05-158/
-rw-r--r-- 1 root root 845K Aug 22 20:35 migration.log
lrwxrwxrwx 1 root root 18 Nov 23 2016 PMM -> /var/log/plesk/PMM/
-rw-r----- 1 root root 525K Aug 22 05:40 pmmcli_daemon.log
-rw------- 1 root root 1.2M Aug 22 20:35 pmmcli.log
lrwxrwxrwx 1 root root 50 Aug 8 19:52 sessions -> /usr/local/psa/var/modules/panel-migrator/sessions/

ll
/usr/local/psa/PMM/logs/backup-2017-08-22-04-40-05-158
See the attached files:
Backup.log, pmmcli.log

# Backups directory" settings from your "/etc/psa/psa.conf"";
# Backups directory
DUMP_D /var/lib/psa/dumps
DUMP_TMP_D /var/lib/psa/tmp

[root@www105:tmp]# cd /var/lib/psa/
[root@www105sa]# ll
total 16K
drwxr-x--- 4 psaadm psaadm 12K Aug 22 15:10 dumps/
drwxr-xr-x 2 psaadm psaadm 4.0K Aug 22 05:19 tmp/
[root@www105sa]# cd dumps/
[root@www105:dumps]# ll
total 104M
-rw-r----- 1 root root 4.6K Aug 22 05:17 backup_branding_1708220440.tgz
-rw-r----- 1 root root 2.3K Aug 22 05:17 backup_custom_apache_templates_1708220440.tgz
-rw-r----- 1 root root 2.7K Aug 22 05:17 backup_dd_conf_1708220440.tgz
-rw-r----- 1 root root 20K Aug 22 05:18 backup_ext_dist_aps-autoprovision_1708220440.tgz
-rw-r----- 1 root root 483K Aug 22 05:18 backup_ext_dist_git_1708220440.tgz
-rw-r----- 1 root root 12M Aug 22 05:18 backup_ext_dist_heavy-metal-skin_1708220440.tgz
-rw-r----- 1 root root 979K Aug 22 05:17 backup_ext_dist_letsencrypt_1708220440.tgz
-rw-r----- 1 root root 82K Aug 22 05:17 backup_ext_dist_pagespeed-insights_1708220440.tgz
-rw-r----- 1 root root 11K Aug 22 05:18 backup_ext_dist_panel-ini-editor_1708220440.tgz
-rw-r----- 1 root root 8.5M Aug 22 05:19 backup_ext_dist_panel-migrator_1708220440.tgz
-rw-r----- 1 root root 21K Aug 22 05:17 backup_ext_dist_patchmaninstaller_1708220440.tgz
-rw-r----- 1 root root 261K Aug 22 05:17 backup_ext_dist_security-advisor_1708220440.tgz
-rw-r----- 1 root root 8.0M Aug 22 05:18 backup_ext_dist_wp-toolkit_1708220440.tgz
-rw-r----- 1 root root 2.2K Aug 22 05:17 backup_ext_letsencrypt_1708220440.tgz
-rw-r----- 1 root root 170 Aug 22 05:17 backup_ext_pagespeed-insights_1708220440.tgz
-rw-r----- 1 root root 17K Aug 22 05:19 backup_ext_panel-migrator_1708220440.tgz
-rw-r----- 1 root root 2.8M Aug 22 05:18 backup_ext_wp-toolkit_1708220440.tgz
-rw-r----- 1 root root 349 Aug 22 05:17 backup_file_sharing_1708220440.tgz
-rw------- 1 root root 398K Aug 22 05:19 backup_info_1708220440.xml
-rw-r----- 1 root root 145K Aug 22 05:17 backup_modsecurity_1708220440.tgz
-rw-r----- 1 root root 16M Aug 22 05:17 backup_sapp-distrib.28550-0_1708220440.tgz
-rw-r----- 1 root root 18M Aug 22 05:17 backup_sapp-distrib.28550-1_1708220440.tgz
-rw-r----- 1 root root 19M Aug 22 05:17 backup_sapp-distrib.28550-2_1708220440.tgz
-rw-r----- 1 root root 15M Aug 22 05:17 backup_sapp-distrib.28550-3_1708220440.tgz
-rw-r----- 1 root root 1.5K Aug 22 05:17 backup_sb_server_1708220440.tgz
-rw-r----- 1 root root 111K Aug 22 05:17 backup_skel_1708220440.tgz
drwxr-x--- 24 root root 4.0K Aug 16 00:40 domains/
-rw------- 1 root root 409K Aug 22 03:30 mysql.daily.dump.0.gz
-rw------- 1 root root 408K Aug 21 03:15 mysql.daily.dump.1.gz
-rw------- 1 root root 408K Aug 20 03:25 mysql.daily.dump.2.gz
-rw------- 1 root root 407K Aug 19 03:34 mysql.daily.dump.3.gz
-rw------- 1 root root 408K Aug 18 03:14 mysql.daily.dump.4.gz
-rw------- 1 root root 407K Aug 17 03:27 mysql.daily.dump.5.gz
-rw------- 1 root root 406K Aug 16 03:09 mysql.daily.dump.6.gz
-rw------- 1 root root 402K Aug 15 04:37 mysql.daily.dump.7.gz
-rw------- 1 root root 328K Aug 16 09:41 mysql.preupgrade.17.5.3-17.5.3.20170816-094109.dump.gz
-rw------- 1 root root 5.3K Aug 16 09:41 mysql.preupgrade.apsc.17.5.3-17.5.3.20170816-094119.dump.gz

Should the following directory have files inside?
DUMP_TMP_D /var/lib/psa/tmp
because it is empty!
[root@www105sa]# ll tmp/
total 0

Thanks for your time and for support...
Greets B.E

 

[UFHH01]

Hi Brahim,

pls. consider to set

FORCE_DEBUG_LOG 1

at => /usr/local/psa/admin/share/pmmcli/pmmcli-rc , so the debug - log - level mode is setup and re-run the backup pls.
Afterwards, pls. post the new corresponding "backup.log" and "pmmcli.log" for further investigations and redo the above changes to "0".

Should the following directory have files inside?
DUMP_TMP_D /var/lib/psa/tmp
because it is empty!

Which is "normal", as this folder only contains TEMPORARY files during the backup procedure.



At the moment, I could only find

Unable to find last incremental backup, because of current backup has no version mark in the file name ...

... but with no indications other than, that the version number hasn't be created, or just couldn't be found for what ever reason ( might be displayed with the "debug level mode" now ).

 

[Brahim]

FORCE_DEBUG_LOG 1 enabled on /usr/local/psa/admin/share/pmmcli/pmmcli-rc and i applied a new full backup.
/usr/local/psa/PMM/logs/backup-2017-08-22-21-31-12-954

backup-2017-08-22-21-31-12-954]# ll
total 736K
-rw-rw---- 1 root psaadm 730K Aug 22 22:01 backup.log
-rw------- 1 root root 2.3K Aug 22 21:31 pmmcli.log

 

[UFHH01]

Hi Brahim,

unfortunately, I couldn't find any usefull hints, why the max-limit of your backups exceeds, but I would still recommend the following, to see, if that solves your issue:

Download the two most recent backups ( to have a backup in case of issues/errors/problems occure within the next days )
Delete ALL backups and the corresponding subfolders.
Change your backup settings to something different than the current setup.
Save your new settings.
Revert the changes, by setting up the desired amount of maximum backups.
Save the new settings.
Re-run a new FULL - backup manually.
Re-run a new incremental backup manually.

Wait for the next TWO scheduled automatic backups to check, if these changes/new settings now already solved your issue.​

Pls. don't hesitate to report back at this thread afterwards.



If you still experience the described issue, pls. open a new "Bug - Report" at

=> Home > Forum > Plesk Discussion > Reports​

... and don't forget to mention this thread, when you describe your issue at the bug - report.

 

[Brahim]

thanks UFHH01.. i will do that and i report back with the results!
Tnx.. for your time.

 

[Brahim]

I still experience the problem with backups.
The backups are not automatically removed when you set the correct schedule.
I will report this as "Bug-Report".