plesk dont start, PleskFatalException, help

[volker.grabbe]

Hello,

when i whant to get on the Plesk Startpage i get this error:

ERROR: PleskFatalException
Components::componentUpdate() failed: Unable to exec utility packagemng: Empty error message from utility.

0: /usr/local/psa/admin/auto_prepend/auth.php3:508



Could anyone explain, how i removte this failure?

I can't find anything in the apache or MySql Log.

Thanks for Help

Volker

 

[anb_t]

Try executing the packagemng utility manually from the command line:

~# /usr/local/psa/admin/sbin/packagemng

Then look into Plesk apache error log at /usr/local/psa/admin/logs/httpsd_error_log

Also check mysql table psa.Components and verify ability to connect to the database with admin password stored in /etc/psa/.psa.shadow.

Verify the file has correct ownership:

~# ls -l /etc/psa/.psa.shadow
-rw------- 1 psaadm psaadm 6 Oct 8 10:15 /etc/psa/.psa.shadow
~#

connect to the database with admin password and query the table:

~# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -e"select * from Components"

The fact is packagemng considers Plesk packages installed in system and writes them into table psa.Components.

For some reason execution of packagemng failed on your server, you should discover why.

./anb