Resolved Plesk-Installer: takes long?

[omexlu]

Hello,

I am currently on GUI for the new update (lastest, onyx) and i am now viewing this site for 20 minutes now, is this normal that the update/upgrade process takes long?:


I let the installer open until its finish or get error.

EDIT: For one hrs now. Status S

root      1251  0.0  0.1  70808 19144 ?        S    08:49   0:00 /opt/psa/admin/bin/autoinstaller --service-mode --enable-xml-output --ssl-cert /opt/psa/admin/conf/httpsd.pem --branch release,stable --web-interface --with-ssl --disable-browser

Thanks

 

[Noam Harel]

i did several windows installs and did not had to wait long at this point,
are you using Firefox? notice sometimes Firefox asking you to allow a page redirect on the top of the screen.
try that with another browser, like chrome or opera and see the impact. i would also suggest to see if there is another update proccess running.

so bottom line: restart server and try with a different browser like opera or chrome.
try put this link in the browser for the new installer:
https://cta-image-cms2.hubspot.com/...VCDPDSo2z5BhaNyEbTEgoXNHIiaBQcJM8YL1mFrSqYXfH
Noam

 

[omexlu]

Last log entry on installer:
tail autoinstaller3.log

tail autoinstaller3.log
[2017-05-04 08:50:42.705764] FileFetcher: get file (~empty)/parallels_installer_Debian_8.0_x86_64.md5sum
[2017-05-04 08:50:42.705887] Datei wird heruntergeladen parallels_installer_Debian_8.0_x86_64.md5sum: 0%
[2017-05-04 08:50:42.723461] Datei wird heruntergeladen parallels_installer_Debian_8.0_x86_64.md5sum: 100% fertig.
[2017-05-04 08:50:42.723663] FileFetcher: get file (~empty)/parallels_installer_Debian_8.0_x86_64
[2017-05-04 08:50:42.723755] Datei wird heruntergeladen parallels_installer_Debian_8.0_x86_64: 0%
[2017-05-04 08:50:48.043704] Messages::setLocale: try to create object for locale: de_DE.UTF-8
[2017-05-04 08:50:48.045711] Messages::setLocale: try to create object for locale: de_DE.UTF-8
[2017-05-04 08:50:53.306531] Messages::setLocale: try to create object for locale: de_DE.UTF-8
[2017-05-04 08:50:53.306687] Warning: unlocalized key download_file
[2017-05-04 08:50:53.380566] Messages::setLocale: try to create object for locale: de_DE.UTF-8

PS. I am using Chrome...

 

[Noam Harel]

so you are using linux right? (i noticed because you used "tail")

anyway, probably another process is running, try use the "plesk installer" command and you will probably get an answer that says that the installer is already running...
try killing other processes if exist or restart server and try use the "plesk installer command in ssh.
anther thing might be a blocked port, try disabling your firewall and if it helps use this link in order to open used ports on the firewall:
Which Ports Need To Be Opened for all Plesk Services to Work with a Firewall?

Noam

 

[omexlu]

Thanks for your help. I have now upgraded successfully without any trouble:

ps aux | grep installer
kill -9 PID-NUMBER-FROM-YOUR-PS-SEARCH-COMMAND

then rerun the installer from GUI, effective it was stuck