Plesk is dead :(

[marcap]

Hello,

I have an Debian Sarge (3.1) on my Rootserver. My Provider has no Support for the combination between debian and plesk.

Few days before i want to install an upgrade, but this (aptitude) kills some plesk (psa) packages.

Now all functions are still working (apache, mailserver, mysql) but i can´t reach the plesk config site. Because i cant format my server, because i have coustomer data into the plesk system!

Normally you can reach the plesk control panel under http://fresno024.webperoni.de:8443

But if you call the page you will become an 403 Error Forbidden!

I hope you can help me, its very important!

 

[kassah]

I recently had this problem also, as Plesk will uninstall itself if you upgrade via aptitude/apt-get.

To avoid this on other servers, change your /etc/apt/sources.list to instead of stable to sarge

for instance mine now looks like:
plesk1:/var/www/vhosts# cat /etc/apt/sources.list
#deb file:///cdrom/ sarge main

#deb http://debian.oregonstate.edu/debian/ stable main
#deb-src http://debian.oregonstate.edu/debian/ stable main

#deb http://security.debian.org/ stable/updates main

# backports
#deb http://www.backports.org/debian sarge-backports main contrib non-free

deb http://ftp.debian.org/debian sarge main

plesk1:/var/www/vhosts#


However as for recovering data, you may need to contact with SWSoft support (with the appropriate paid support contact) to see if they can help you.

They may not be able to help you recover your data if it uninstalled fully.

This was caused by your machine attempting to upgrade to etch. Which Plesk won't support till 8.2. Debian Apt-get realizes that these packages are in-compatable so automatically removes them. (Not Plesk's fault)

I always try to do
# apt-get -s upgrade
and review what it plans to do before letting it do it by typing
# apt-get upgrade

While it is a good idea to always upgrade on a frequent basis, you should always do it by hand, and not automatically and at a time when if there are problems you can solve them without customers noticing.

Here's to hoping you keep backups!

-Will