Issue Plesk is not detecting new extension updates

[Amadex]

Server operating system version

CL 7 & 8

Plesk version and microupdate number

Plesk Obsidian 18.0.65 Update 2

Hello,

I have two servers with latest Plesk (18.0.65 Update 2), one of them is using CloudLinux 7 and another is using CloudLinux 8.

Both of them are not detecting new extension updates. E.g The latest log browser is 1.9.6, but on mine servers are this version and there's no update:

I always update my servers like this:

yum clean all
yum update -y
plesk installer --select-release-latest --upgrade-installed-components

 

[Raul A.]

Extension updates are controlled from the extension catalog URL set in panel.ini.

Furthermore, extensions might not be available on older Plesk or OS versions.

You can curl the Plesk extension catalog on each server to see what versions are returned for both your servers. The output will be json and you can pass the output via jq.

 

[Amadex]

Extension updates are controlled from the extension catalog URL set in panel.ini.

Furthermore, extensions might not be available on older Plesk or OS versions.

You can curl the Plesk extension catalog on each server to see what versions are returned for both your servers. The output will be json and you can pass the output via jq.

CL 8 is not old.

 

[Martin Dias]

Do you have any customizations to the panel.ini for the extensions? Some providers do add there their own extension catalog mirror.

 

[Amadex]

This is our panel.ini, same on both servers.

; Plesk initialization file
;
; Notes:
; * Be careful and understand what do you do while modifying of panel behavior.
; * If option is missed default value will be used.
; * Use ";" for comments.
; * Enabled debug mode or high log level can be the reason of panel slowdown.

[debug]

; Enable debug mode (do not use in production environment)
;enabled = on

[log]

; Log messages verbosity level (from 0 to 7)
; 0 - only critical errors, 7 - all including debug messages, default - 3
;filter.priority = 7

; Enable logging of SQL queries
;show.sql_query = on

; Enable logging of external utilities calls
;show.util_exec = on

; Enable logging of stdin and stdout for external utilities calls (do not use in production environment)
;show.util_exec_io = on

; Enable logging of APSC activities
;apsc.enabled = on

[aps]

; Disable APS apps at all
;enabled = off

[locale]

; Show locale keys instead of localized string (values: off, on, long)
;showKeys = long

[help]

; Documentation URL
;url = http://example.com

[promos]

; Disable other products promotions
;enabled = off

[facebook]

; Hide Like link
;showLikeLink = off

[rating]

; Hide feedback dialog with question to rate product
;enabled = off

[cli]

; Ignore nonexistent options in command line interface
;ignoreNonexistentOptions = off

[pmm]

; Allow to upload modified, corrupted, created on another server or in an older Panel version
; that does not support signing of backups. Set this option only if you trust to backup creator because upload of modified
; backup may compromise you server. If value is on then users just informed about changes in backup and restore isn't blocked
; Values: on, off
;allowRestoreModifiedDumps = off

[domainManagement]
settings.favicons = false

[navigation]
newHomeView.enabled = true

 

[Raul A.]

If you go to Extensions > Updates > Check Now, do you get the same version/update to the latest extension version?

 

[Amadex]

If you go to Extensions > Updates > Check Now, do you get the same version/update to the latest extension version?

There are no new updates.

 

[AYamshanov]

Hm... Are there any errors/traces/clues in the Plesk "panel.log" related to the Extension Catalog?

 

[Amadex]

 

[abashurov]

It is possible to provide a custom extension catalog URL as a key property. Could you please check the `/usr/local/psa/admin/conf/customizations.conf` file as well?

 

[Amadex]

It is possible to provide a custom extension catalog URL as a key property. Could you please check the `/usr/local/psa/admin/conf/customizations.conf` file as well?

[root@plesk01 ~]# cat /usr/local/psa/admin/conf/customizations.conf
{"serverSettingsVersion":"plesk-1","ini":{"leika":{"experiments":true,"trafficSource":"partners"}}}[root@plesk01 ~]#

 

[Maarten]

Does it work when you change partners to NFR?

{"serverSettingsVersion":"plesk-1","ini":{"leika":{"experiments":true,"trafficSource":"NFR"}}}

 

[AYamshanov]

Could you please run the next command on the server to check IP addresses and certificates,
wget https://ext.plesk.com and provide the output (like here Issue - Extensions and firewall dont show up)

 

[Amadex]

Could you please run the next command on the server to check IP addresses and certificates,
wget https://ext.plesk.com and provide the output (like here Issue - Extensions and firewall dont show up)

[root@plesk01 ~]# wget https://ext.plesk.com
--2024-12-03 15:06:18--  https://ext.plesk.com/
Resolving ext.plesk.com (ext.plesk.com)... xxx.xxx.xxx.xx
Connecting to ext.plesk.com (ext.plesk.com)|xxx.xxx.xxx.xx|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 0
Saving to: ‘index.html’

    [ <=>                                                                                                                                                                                                                ] 0           --.-K/s   in 0s     

2024-12-03 15:06:18 (0.00 B/s) - ‘index.html’ saved [0/0]

 

[AYamshanov]

Do you have an option to open a Support ticket in Plesk? How-to-submit-a-request-to-Plesk-support
We have already suggested and checked the most probable causes; checking the unlikely causes is easier with Plesk Support's help.