Issue Plesk Migration Fail to connect servers together

[squaladesign]

Server operating system version

AlmaLinux 9.5 (Teal Serval)

Plesk version and microupdate number

Plesk Obsidian 18.0.68 Update #2

Hi, I have a VPS in OVH with Plesk Obsidian and a dedicated server with OVH again with the same version of Plesk. I'm trying to move everything from the VPS to the server with the Migration Tool but I have this error:

Failed to check SSH connection to the source server 'source' (X.X.X.X): Unable to connect to 'X.X.X.X' by SSH: Authentication failed..Ensure that the server is up and there are no firewall rules that may block SSH connections to the server, then restart migration.

I didn't add the SSH Key because I have the root password, also I checked the password and it's correct. Both VPS and server have disabled the Firewall.

What I have to do?

 

[Sebahat.hadzhi]

This error is typically caused due to incorrect root credentials. Are you able to establish an SSH connection from the destination server to the source server manually by using the same root password defined in the Migrator?

 

[squaladesign]

This error is typically caused due to incorrect root credentials. Are you able to establish an SSH connection from the destination server to the source server manually by using the same root password defined in the Migrator?

Thank you but I checked the credentials and yes there are correct. Yes I tried the SSH connection directly and she all good. Firewall disabled but not working