Resolved Plesk Onyx 17.8.11 update 50 shows default plesk page despite setting up domains

[Jadek]

Hi,
I recently migrated a debian server powered by Plesk Onyx to a new server given that my hosting provider Hetzner is cancelling its older line of servers. After successfully migrating the web server files and booting into the new server, i cannot seem to access any website content and all sites show the default plesk index.html page. I have checked virtually all articles present online to attempt to solve this problem but nome have worked so far.

Any help on this would be highly appreciated.

 

[learning_curve]

@Jadek One thing that would produce what you're describing (and that's sometimes missed) is, the current entry that's shown in the Document root * setting, within the Hosting Settings section, of each of the domians that you're hosting. By default, that's the Plesk Index page - Unless you alter it / have altered it to match your own required setup.

To verify everything just in case, by using the Plesk Panel (so without any CLI use or FTP / SFTP use at this stage) you can immediatley see what's where, by viewing each of the individual Domain's contents via each of the Domain's File Manager

 

[Jadek]

Hi,
Thanks for the response. I have both domains setup with /httpdocs pointing to the document root and under the filemanager-the website content for each of the domains respectively. It would seem that Plesk is completely ignoring whatever content appears in the document root for each side and serving the default page.

 

[learning_curve]

Hi @Jadek Not 100% sure from your post exactly what you mean but.... Yes, the default Document root * setting, within the Hosting Settings section IS /httpdocs, within which (as you'll see in FileManager) is the Plesk Index Page on each domain...

Under which specific directory / sub directory is your own index page located? (It will most probably be the same location on each domain) This is the directory / sub-directory that should be entered within Document root * setting, within the Hosting Settings section in order for you to view your site(s)... Can you check that and post?

 

[Jadek]

My domains have their website files in the /httpdocs directory just as was the setup from my initial server. There is no default Plesk page under th Document root.

 

[learning_curve]

If we've understood your last post correctly then:

/var/www/vhosts/**your-domian**/httpdocs/index.html****
Or
Home directory - httpdocs - index.html**** When viewed within the Plesk Panel GUI File Manager

And
Hosting Setting - **your-domian** - Document root * / httpdocs

**** Where the index.html file in this case, is your own index.html file (or another format index file) and all the other files within this location are your own. There are no default Plesk files / sub-directories etc located within /httpdocs because they have all already been overwritten / removed previously? This includes all other directories / sub-directories ABOVE /httpdocs

e.g. It's quite possible to have: /var/www/vhosts/**your-domian**/httpdocs/httpdocs/index.html**** OR Home directory - httpdocs - httpdocs - index.html**** When viewed within the Plesk Panel GUI File Manager but, the Hosting Setting - **your-domian** - Document root * / httpdocs location would relate only to the upper /httpdocs aka Plesk data in this case

 

[Jadek]

Thanks, i was able to get this resolved. Both domains now working. Just need to fix webmail.☺

 

[learning_curve]

@Jadek You could post what was actually causing the domans issue (misconfig etc?) mainly for other's on this forum's benefit if/when you get a sec and then mark it resolved after that?

If the webmail issue is unconnected, why not start a separate thread, as there's other people on here, with in-depth knowledge on that subject!

 

[Jadek]

Hi,
The domain issue was being caused by a misconfiguration in my server IP settings. I resolved this by navigating to tools & settings in the Plesk account dashboard, selected the option IP addresses and corrected a typo in the server address. After this, i ran the command "plesk repair all" to fix domain and mail issues". The webmail issue seems to have been tied to DNS propagating. All working fine now.