Issue Plesk segfault due to error 4 in ioncube_loader_lin_7.4.so

[Polmonino]

Server operating system version

AlmaLinux 8.10

Plesk version and microupdate number

18.0.65 Update #1

My website (PHP 7.4 FPM Nginx) stopped working on some pages with the following error:

2024-11-20 10:10:39	Error	xx.xx.xx.xx	503	GET /api/products?page=1&limit=24&orderBy%5Bname%5D=asc&gender%5Bin%5D%5B%5D=X-BIONIC%C2%AE+WOMEN&line%5Bin%5D%5B%5D=ENERGIZER&available%5Beq%5D=1&status%5Beq%5D=10&season%5Beq%5D=XTEFW24XB HTTP/1.0			1007	Apache SSL/TLS access
2024-11-20 10:10:40	Error	xx.xx.xx.xx		AH01067: Failed to read FastCGI header				Apache error
2024-11-20 10:10:40	Error	xx.xx.xx.xx		(104)Connection reset by peer: AH01075: Error dispatching request to :

As soon as I request that url, the error shows in /var/log/messages:

Nov 20 10:09:11 juno kernel: php-fpm[3778005]: segfault at 7ff9839393f3 ip 00007ff97e061770 sp 00007ffdb7319138 error 4 in ioncube_loader_lin_7.4.so[7ff97dfab000+145000]

If I disable the iocube extension page works correctly.

What should I do?

 

[Nikolay]

Hi,
have you tried to re-install PHP?

 

[ChristophRo]

• let ioncube disabled (if you don't have any encoded/encrypted PHP files, you really do not need this extension anymore)
• try to download latest (precompiled) ioncube extension from here: ionCube Loader - Configure for your website to run protected PHP code and replace the file ioncube_loader_lin_7.4.so in folder /opt/plesk/php/7.4/lib/php/modules/ with that version

 

[Polmonino]

I had to disable the extension, and I don't like it even though I don't use it. I couldn't reinstall the PHP version because it's a production server where I can't create downtime or issues.

 

[Nikolay]

You can try to follow Cristoph's suggestion and update just modules file.