Issue Plesk update this morning overwrote main DB ini file with default

[Sean-weblite]

All sites offline as a result. Support ticket server was down when I tried to log a support case, so I assumed this was very wide-spread.

Was this just me? I expected some discussion here if it was wide-spread.

Ultimately an easy fix to point the my.ini file back to the real data directory once I'd worked it out...

 

[UFHH01]

Hi Sean-weblite,

Support ticket server was down when I tried to log a support case

Could you pls. specify this statement ( FULL URL, time you tried to access the URL, ... )

 

[Sean-weblite]

Using the support button in the panel interface itself. The URL it sent me to was: https://cscontact.plesk.com/?sv=a:9...:7:"company";s:7:"Weblite";s:5:"email";s:20:"<<personal details redeacted>>>%22%3Bs%3A15%3A%22operatingSystem%22%3Bs%3A17%3A%22Windows+2008%2F2012%22%3Bs%3A10%3A%22PSAVersion%22%3Bs%3A6%3A%2217.5.3%22%3Bs%3A8%3A%22PSABuild%22%3Bs%3A11%3A%2220170317.15%22%3Bs%3A11%3A%22PSAInstType%22%3Bs%3A8%3A%22Standard%22%3B%7D

 

[Sean-weblite]

The whole incident seems to have been kicked off with either C:\ParallelsInstaller\parallels\PANEL-WIN_17.5.3\dist-msi-Microsoft-2003-i386\mysql56-server-configurator_mu017.msi
or
C:\ParallelsInstaller\parallels\PANEL-WIN_17.5.3\dist-msi-Microsoft-2003-i386\mysql-admin_mu017.msi

after which the plesk statistics_collector logged a bunch of "failed to connect" errors and all the sites were down as the data dir for the main db was wrong.

 

[UFHH01]

Using the support button in the panel interface itself. The URL it sent me to was: https://cscontact.plesk.com/?sv=a:9...:7:"company";s:7:"Weblite";s:5:"email";s:20:"<<personal details redeacted>>>%22%3Bs%3A15%3A%22operatingSystem%22%3Bs%3A17%3A%22Windows+2008%2F2012%22%3Bs%3A10%3A%22PSAVersion%22%3Bs%3A6%3A%2217.5.3%22%3Bs%3A8%3A%22PSABuild%22%3Bs%3A11%3A%2220170317.15%22%3Bs%3A11%3A%22PSAInstType%22%3Bs%3A8%3A%22Standard%22%3B%7D

O.k. Next time, pls. use the URL:

=> Contact Plesk Support​

or go directly to the "create support request" - URL:

=> Plesk Help Center​

Pls. consider to create as well a bug - report about the wrong Support - URL at the Plesk Control Panel at => Home > Forum > Plesk Discussion > Reports