Issue Plesk Upgrade

[Amilcar]

Hello,

I'm trying to upgrade my Plesk Onyx to lastest versionm but getting this error:


processTransaction event: 10 (Downloading Packages)
processTransaction event: 11 (unknown)
processTransaction event: 20 (Check Package Signatures)
processTransaction event: 30 (Running Test Transaction)
Fatal error during packages installation: Test Transaction Errors: file /etc/ftpusers from install of psa-proftpd-1.3.6-cos7.build1708180220.17.x86_64 conflicts with file from package proftpd-1.3.5e-3.el7.x86_64
file /usr/sbin/proftpd from install of psa-proftpd-1.3.6-cos7.build1708180220.17.x86_64 conflicts with file from package proftpd-1.3.5e-3.el7.x86_64
file /etc/proftpd.conf from install of psa-proftpd-1.3.6-cos7.build1708180220.17.x86_64 conflicts with file from package proftpd-1.3.5e-3.el7.x86_64
file /usr/sbin/ftpscrub from install of psa-proftpd-1.3.6-cos7.build1708180220.17.x86_64 conflicts with file from package proftpd-1.3.5e-3.el7.x86_64
file /usr/sbin/ftpshut from install of psa-proftpd-1.3.6-cos7.build1708180220.17.x86_64 conflicts with file from package proftpd-1.3.5e-3.el7.x86_64
file /usr/share/man/man8/ftpscrub.8.gz from install of psa-proftpd-1.3.6-cos7.build1708180220.17.x86_64 conflicts with file from package proftpd-1.3.5e-3.el7.x86_64
file /usr/share/man/man8/ftpshut.8.gz from install of psa-proftpd-1.3.6-cos7.build1708180220.17.x86_64 conflicts with file from package proftpd-1.3.5e-3.el7.x86_64
file /usr/share/man/man8/proftpd.8.gz from install of psa-proftpd-1.3.6-cos7.build1708180220.17.x86_64 conflicts with file from package proftpd-1.3.5e-3.el7.x86_64

Traceback (most recent call last):
File "/usr/local/psa/bin/yum_install", line 239, in <module>
main()
File "/usr/local/psa/bin/yum_install", line 234, in main
installer.perform(to_install, opts.remove, opts.tries)
File "/usr/local/psa/bin/yum_install", line 173, in perform
self._perform(to_install, to_remove, pt_callback)
File "/usr/local/psa/bin/yum_install", line 192, in _perform
self.processTransaction(callback = pt_callback, rpmDisplay = QuietCallback())
File "/usr/lib/python2.7/site-packages/yum/__init__.py", line 6552, in processTransaction
self._doTestTransaction(callback,display=rpmTestDisplay)
File "/usr/lib/python2.7/site-packages/yum/__init__.py", line 6649, in _doTestTransaction
raise Errors.YumTestTransactionError, errstring
YumTestTransactionError: Test Transaction Errors: file /etc/ftpusers from install of psa-proftpd-1.3.6-cos7.build1708180220.17.x86_64 conflicts with file from package proftpd-1.3.5e-3.el7.x86_64
file /usr/sbin/proftpd from install of psa-proftpd-1.3.6-cos7.build1708180220.17.x86_64 conflicts with file from package proftpd-1.3.5e-3.el7.x86_64
file /etc/proftpd.conf from install of psa-proftpd-1.3.6-cos7.build1708180220.17.x86_64 conflicts with file from package proftpd-1.3.5e-3.el7.x86_64
file /usr/sbin/ftpscrub from install of psa-proftpd-1.3.6-cos7.build1708180220.17.x86_64 conflicts with file from package proftpd-1.3.5e-3.el7.x86_64
file /usr/sbin/ftpshut from install of psa-proftpd-1.3.6-cos7.build1708180220.17.x86_64 conflicts with file from package proftpd-1.3.5e-3.el7.x86_64
file /usr/share/man/man8/ftpscrub.8.gz from install of psa-proftpd-1.3.6-cos7.build1708180220.17.x86_64 conflicts with file from package proftpd-1.3.5e-3.el7.x86_64
file /usr/share/man/man8/ftpshut.8.gz from install of psa-proftpd-1.3.6-cos7.build1708180220.17.x86_64 conflicts with file from package proftpd-1.3.5e-3.el7.x86_64
file /usr/share/man/man8/proftpd.8.gz from install of psa-proftpd-1.3.6-cos7.build1708180220.17.x86_64 conflicts with file from package proftpd-1.3.5e-3.el7.x86_64

Plesk is down, performing full restart.
Starting sw_engine service... done
Starting sw_cp_server service... already started
Starting mysql service... already started
Starting named service... already started
Starting mailer service... already started
Starting spamfilter service... already started
Starting drweb service... already started
Starting tomcat service... not installed
Starting apache service... already started
Starting xinetd service... already started
Bootstrapper has finished action (exec time: 1 sec.): parent_name='PLESK_17_8_11', sequence='pkgs', stage='rollback', sequence_order='1', operation='install', exec_cmd='rm -f /tmp/pp-bootstrapper-mode.flag; rm -f /var/lock/parallels-panel-maintenance-mode.flag; touch /var/lock/parallels-panel-upgrade-failure.flag; /etc/init.d/psa restart; :'', m_arch='', output: Plesk is down, performing full restart.
Starting sw_engine service... done
Starting sw_cp_server service... already started
Starting mysql service... already started
Starting named service... already started
Starting mailer service... already started
Starting spamfilter service... already started
Starting drweb service... already started
Starting tomcat service... not installed
Starting apache service... already started
Starting xinetd service... already started

[2019-03-04 16:12:47.382750] Execute command /usr/local/psa/admin/bin/send-error-report install --version 17.8.11
[2019-03-04 16:12:47.383728] Warning: Failed to attach to cgroup /sys/fs/cgroup/systemd/user/root/tasks, installer might be unexpectedly killed later by the system
[2019-03-04 16:12:47.394318] Error: Failed to run the Yum utility.
The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please contact product technical support.


Any body here can help with this issue?

 

[IgorG]

Do you have enabled any third-party yum repositories? Check it with

# yum repolist

and try to disable them. Repeat upgrade attempt after that.

 

[Amilcar]

Hi,

Thanks for your responde, I got this output:

Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* base: centos.mirrors.ovh.net
* epel: mirror.kinamo.be
* extras: centos.mirrors.ovh.net
* updates: centos.mirrors.ovh.net
repo id repo name status
!PLESK_17_0_17-extras PLESK_17_0_17 extras 36
!PLESK_17_NGINX Nginx for Plesk 17.x 1
!PLESK_17_PHP56 PHP 5.6 for Plesk 17 32
!PLESK_17_PHP70 PHP 7.0 for Plesk 17 33
!base/7/x86_64 CentOS-7 - Base 10,019
*!epel/x86_64 Extra Packages for Enterprise Linux 7 - x86_64 12,906
!extras/7/x86_64 CentOS-7 - Extras 371
!plesk-migrator Plesk packages for migrator 9
!plesk-migrator-tp Plesk 3d-party packages for migrator 0
!updates/7/x86_64 CentOS-7 - Updates 1,103
repolist: 24,510

 

[IgorG]

In 'Updates source and installation settings' try to enable 'Official Plesk Updates server' instead on OVH mirror.
Also you can try to disable epel repository.

 

[Amilcar]

My plesk panel are not working,getting only blank page. I'm trying upgrade using SSH.
Hope upgrade fix my panel problem.

 

[IgorG]

My plesk panel are not working,getting only blank page. I'm trying upgrade using SSH.
Hope upgrade fix my panel problem.

If you have root ssh access, following command also may be useful:

# plesk repair installation

 

[Amilcar]

Hi,

Thanks for your reply, problem was not solved. Still cant access upgrade page.

 

[IgorG]

Thanks for your reply, problem was not solved. Still cant access upgrade page.

In this case, please contact Plesk Support Team.