Resolved Plesk website / NAS HA error reading

[Erwan]

Server operating system version

Debian 11.7

Plesk version and microupdate number

18.0.54

Hi all,

We have a website that works well.
Storage space (server): /var/www/vhsosts/mydomain.com/production/

Wishing to assign another instance to the website, we mounted an NFS NAS with the same rights and copied the files:
- mv /var/www/vhsosts/mydomain.com/production/ to /var/www/vhsosts/mydomain.com/production.bck/ (for backup)
- create /var/www/vhsosts/mydomain.com/production/
- chown on the directory (for the same as production.bck): #chown ftpprodsacln /var/www/vhsosts/mydomain.com/production/
Copy of thefiles:
- copy: #cp -aRf production.bck/* production
No problem.

But when i access to the website, i have an 500 error.
=> mod_fcgid: read data timeout in 45 seconds

Apache does not seem to be able to read the files even though the rights have been carried over identically.
The basic rights of the NAS are indeed read/write.

Do you have an idea of the problem?

Erwan

 

[Peter Debik]

Please make sure that the pathis not /var/www/vhsosts, but /var/www/vhosts.

For details on the 500 error, please check the error_log file of the corresponding website. Mostly you'll find more details on the cause of the error.

 

[Erwan]

Thank you Peter.
The path is good.

It works now by increasing the timeout values enormously.
The problem seems to come from the hosting, very slow.

Thank you.