Plesk wil not start

[solidram]

command line: service psa start

Any help please ?

 

[Josh12]

Is this a fresh install? What changes did you make right before you restarted? Have you checked your syslog?

 

[solidram]

No i have plesk for several months, but before yesterday it stopped work alone, I think this is due to an update
(Sorry for my bad english, i'm french)

 

[Josh12]

So what did your logs say? There's no way anyone here is going to be able to help you until you dump your logs.

 

[solidram]

I'm sorry, but what exactly logs? and how to access? I do not really have a good level in linux, so I bought plesk is to avoid touching linux: /

 

[Josh12]

lol, no matter what control panel you get, you will have to know some "linux" to get everything tuned. Start learning if you want to continue running a website or have someone else manage the server for you.
Reboot your server then post your syslog. It's usually in /var/log

 

[solidram]

Is it inevitably to reboot the server?
Because i have several open applications and are used by users

 

[Josh12]

No, I just wanted you to do that to get a fresh log. You can just open the syslog and find where the startup was logged on your last reboot then paste that here.

 

[solidram]

It's been over six months it is run the server :/

 

[UFHH01]

Hi solidram,

please have a look at: Parallels Plesk Panel for Linux services logs and configuration files ( KB: 111283 ).

As you can see, the Plesk Control Panel has several logs, which you might investigate, to point to issues/problems. If you have problems in solving your issues, please provide some log - entries and some informations, what you already did to solve the issue/problem and add some informations of your operating system and the current Plesk version ( inkl. MU ).

 

[solidram]

/var/log/sw-cp-server/error_log

/var/log/sw-cp-server/sw-engine.log

Operating system and Plesk version

 

[Josh12]

Does the user still exist on your system?

grep ^sw-cp-server: /etc/passwd

 

[solidram]

The command returns nothing

 

[UFHH01]

Maybe the latest updates/upgrades/patches were incomplete. Please try first the command:

/usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base​

... to make sure, that your latest updates/upgrades/patches went trought without errors. Afterwards please try another restart of psa and provide again possible errors from the logs.

 

[UFHH01]

If this suggestion fails, please start a bootstrapper repair with:

/usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair​

... and again, please try to restart the psa afterwards and post possible new errors from the logs.

 

[solidram]

I tried the commands but no positive results
What logs would you like me to post?

 

[UFHH01]

Hi solidram,

after using autoinstaller or/and bootstrapper, you always have additional logs, which are located at : /var/log/plesk/install/
Please add them as attachments or insert them in CODE - brackets for a better viewing.

 

[solidram]

I found errors only in this file /var/log/plesk/install/plesk_12.0.18_repair_problems.log

------------------------------
START Bootstrapper 12.0.18 repair AT Sat Nov 1 03:02:16 CET 2014
***** problem report *****
ERROR while trying to store APS controller db connection parameters into product db
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_repair.log), fix and try again
STOP Bootstrapper 12.0.18 repair AT Sat Nov 1 03:02:19 CET 2014: PROBLEMS FOUND
------------------------------

EDIT: I do see no problem in tis file /var/log/plesk/install/plesk_12.0.18_repair.log

 

[UFHH01]

Please have a look at this KB - aricle:

ERROR while trying to store APS controller db connection parameters into product db ( KB - article 122 885 )​

After you fixed this issue, please run bootstrapper again and again, please investigate potential errors through the logs.

 

[solidram]

When i send the INSERT request:
INSERT INTO `misc` VALUES ('aps_database','apsc'),('aps_host','localhost'),('aps_login','apsc'),('aps_password','my_secret_password'),('aps_port','3306'),('aps_secure_passwords','true');

It returns me this error:
ERROR 1062 (23000): Duplicate entry 'aps_database' for key 'PRIMARY'

I keep the other applications, and when i run a bootstrapper is always the same errors in the logs, and the PSA will not start.