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Pleskbackup : Runtime error: The backup failed with errors!

L

lapinhurlant

Guest
Hello,

Sorry for my bad English, but I'm french.

I have a little problem with plesk 10.2.0.
When I run the command pleskbackup and whatever the arguments that I put behind, I have the following error

-------------- Start print backup log hire --------------
<?xml version="1.0" encoding="UTF-8"?>
<response>
<errcode>0</errcode>
<data>
<task-log>Log file '/usr/local/psa/PMM/sessions/2011-06-21-121231.218/psadump.log' does not exist</task-log>
</data>
</response>
-------------- End print backup log hire --------------
Click to expand...

In log /usr/local/psa/PMM/logs/pmmcli.log

19135: 2011-06-06 16:00:06,839 DEBUG --> <pmmcli.MakeDumpAction object at 0x7f3cb2b98590>
19135: 2011-06-06 16:00:06,839 INFO stdin: <?xml version="1.0" encoding="UTF-8"?>
<backup-task-description>
<misc owner-type="server" owner-guid="00000000-0000-0000-0000-000000000000"/>
<dumps-storage-credentials storage-type="local">
<root-dir>/var/lib/psa/dumps</root-dir>
</dumps-storage-credentials>
<backup-specification>
<backup-options type="full"/>
<object-to-backup type="server"/>
</backup-specification>
</backup-task-description>

19135: 2011-06-06 16:00:06,842 INFO Packet succesfully validated.
19135: 2011-06-06 16:00:06,843 DEBUG <pmmcli.ActionRunner object at 0x7f3cb2b98550>: doActivity
19135: 2011-06-06 16:00:06,845 INFO Executing asynchronously <subprocess[19136] '/usr/bin/perl /usr/local/psa/admin/bin/plesk_agent_manager server --owner-uid=00000000-0000-0000-0000-000000000000 --owner-type=server --session-path=/usr/local/psa/PMM/sessions/2011-06-06-160006.28'>
19135: 2011-06-06 16:00:06,846 DEBUG Acquired session mutex: MainThread
19135: 2011-06-06 16:00:06,846 DEBUG detecting running pmmcli daemon...
19135: 2011-06-06 16:00:06,854 DEBUG pmmcli daemon is running
19135: 2011-06-06 16:00:06,854 DEBUG Released session mutex: MainThread
19135: 2011-06-06 16:00:06,854 DEBUG Acquired session mutex: MainThread
19135: 2011-06-06 16:00:06,873 DEBUG Released session mutex: MainThread
19135: 2011-06-06 16:00:06,873 DEBUG <pmmcli.MakeDumpAction object at 0x7f3cb2b98590>: response
19135: 2011-06-06 16:00:06,874 INFO Outgoing packet:
<?xml version="1.0" encoding="UTF-8"?>
<response>
<errcode>0</errcode>
<data>
<task-id>19136</task-id>
</data>
</response>

19140: 2011-06-06 16:00:07,961 DEBUG --> <pmmcli.GetTaskStatusAction object at 0x7fb0b6f165d0>
19140: 2011-06-06 16:00:07,961 INFO parameters: ['19136']
19140: 2011-06-06 16:00:07,964 DEBUG <pmmcli.ActionRunner object at 0x7fb0b6f16590>: doActivity
19140: 2011-06-06 16:00:07,964 DEBUG Acquired session mutex: MainThread
19140: 2011-06-06 16:00:07,973 DEBUG Get task (19136) status from migration.result...
19140: 2011-06-06 16:00:07,973 DEBUG Session path (/usr/local/psa/PMM/sessions/2011-06-06-160006.28)
19140: 2011-06-06 16:00:07,973 DEBUG Execution result file /usr/local/psa/PMM/sessions/2011-06-06-160006.28/migration.result isn't found. The task 19136 will be marked as finished with error.
19140: 2011-06-06 16:00:07,981 DEBUG Get task (19136) status from migration.result...
19140: 2011-06-06 16:00:07,981 DEBUG Session path (/usr/local/psa/PMM/sessions/2011-06-06-160006.28)
19140: 2011-06-06 16:00:07,981 DEBUG Execution result file /usr/local/psa/PMM/sessions/2011-06-06-160006.28/migration.result isn't found. The task 19136 will be marked as finished with error.
19140: 2011-06-06 16:00:07,981 DEBUG Released session mutex: MainThread
19140: 2011-06-06 16:00:07,981 DEBUG <pmmcli.GetTaskStatusAction object at 0x7fb0b6f165d0>: response
19140: 2011-06-06 16:00:07,982 INFO Outgoing packet:
<?xml version="1.0" encoding="UTF-8"?>
<response>
<errcode>0</errcode>
<data>
<task-status task-id="19136">
<finished status="error" log-location="/usr/local/psa/PMM/sessions/2011-06-06-160006.28/migration.result">
</finished>
</task-status>
</data>
</response>
Click to expand...

/usr/local/psa/PMM/sessions/2011-06-06-160006.28/stderr

Unable to parse options: Can't locate object method "getRLimitFsize" via package "SpecificConfig" at /usr/local/psa/PMM/agents/PleskX/AgentConfig.pm line 2
5, <VERSION> line 1.
at /usr/local/psa/PMM/agents/PleskX/AgentConfig.pm line 25
AgentConfig::AUTOLOAD() called at /usr/local/psa/admin/bin/plesk_agent_manager line 354
main::parseOptions() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1155
main::__ANON__() called at /usr/local/psa/PMM/agents/PleskX/Error.pm line 405
eval {...} called at /usr/local/psa/PMM/agents/PleskX/Error.pm line 397
Error::subs::try('CODE(0x605170)', 'HASH(0x1aed3e0)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1163
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1177.

14:00:06 DEBUG Unable to parse options: Can't locate object method "getRLimitFsize" via package "SpecificConfig" at /usr/local/psa/PMM/agents/PleskX/AgentC
onfig.pm line 25, <VERSION> line 1.
at /usr/local/psa/PMM/agents/PleskX/AgentConfig.pm line 25
AgentConfig::AUTOLOAD() called at /usr/local/psa/admin/bin/plesk_agent_manager line 354
main::parseOptions() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1155
main::__ANON__() called at /usr/local/psa/PMM/agents/PleskX/Error.pm line 405
eval {...} called at /usr/local/psa/PMM/agents/PleskX/Error.pm line 397
Error::subs::try('CODE(0x605170)', 'HASH(0x1aed3e0)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1163
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1177.

14:00:06 ERROR Unable to parse optionsfatal
Use of uninitialized value in numeric gt (>) at /usr/local/psa/admin/bin/plesk_agent_manager line 474, <VERSION> line 1.
Use of uninitialized value in numeric gt (>) at /usr/local/psa/admin/bin/plesk_agent_manager line 477, <VERSION> line 1.
Runtime error: Undefined subroutine &HelpFuncs::makeMIMEBase64 called at /usr/local/psa/PMM/agents/PleskX/Packer.pm line 37, <VERSION> line 2.
at /usr/local/psa/PMM/agents/PleskX/Packer.pm line 37
Packer::_init('Packer=HASH(0x1b00a50)', 10.2.0, 'Storage::FileStorage=HASH(0x1b00520)') called at /usr/local/psa/PMM/agents/PleskX/Packer.pm line 2
6
Packer::new('Packer', 10.2.0, 'Storage::FileStorage=HASH(0x1b00520)') called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 142
PleskX::_init('PleskX=HASH(0x1b004e0)', 'Storage::FileStorage=HASH(0x1b00520)', 'BackupDumpStatus=HASH(0x625e60)', '/usr/local/psa/PMM/agents/share
d', 'undef') called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 60
PleskX::new('PleskX', 'Storage::FileStorage=HASH(0x1b00520)', 'BackupDumpStatus=HASH(0x625e60)', '/usr/local/psa/PMM/agents/shared', 'undef') calle
d at /usr/local/psa/admin/bin/plesk_agent_manager line 518
main::perform() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1166
main::__ANON__() called at /usr/local/psa/PMM/agents/PleskX/Error.pm line 398
eval {...} called at /usr/local/psa/PMM/agents/PleskX/Error.pm line 397
Error::subs::try('CODE(0x605170)', 'HASH(0x1aed3c0)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1175
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1177.

14:00:06 ERROR Runtime errorfatal
Undefined subroutine &Logging::serializeXmlLog called at /usr/local/psa/admin/bin/plesk_agent_manager line 1146, <VERSION> line 2.
at /usr/local/psa/admin/bin/plesk_agent_manager line 1145
main::writeMigrationResult() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1178
Click to expand...

the GUI it does not work either

Thank you
 
Did you try to create this missing file /usr/local/psa/PMM/sessions/2011-06-06-160006.28/migration.result at least?
 
At each launch pleskbackup he recreates a different directory

2011-06-21-180832.496/ 2011-06-21-181933.485/ 2011-06-21-182651.173/ 2011-06-22-010102.13/
 
Unfortunately I have found nothing similar in our internal resources. It looks like there is some misconfiguration and it can be found only with detailed investigation directly on your server. Therefore I suggest you contact Parallels Support Team.
 
Same problem here

I've the same problem. BUT i have Plesk 9.5.something!

I have a vServer at Strato (my hoster) and wanted to make a backup via console. Here the command-line and the output:
/usr/local/psa/bin/pleskbackup server -v -v -v -v -v --suspend --output-file=/private-backup/backup20110705_2005.bup
18:06:54 INFO Create backup task description
18:06:54 INFO Create task for backup
18:06:54 DEBUG Task data: <?xml version="1.0" encoding="UTF-8"?>
<backup-task-description>
<misc verbose-level="5" owner-type="server" owner-guid="00000000-0000-0000-0000-000000000000"/>
<dumps-storage-credentials storage-type="file">
<root-dir>/private-backup/</root-dir>
<file-name>backup20110705_2005.bup</file-name>
</dumps-storage-credentials>
<backup-specification>
<backup-options suspend="true" type="full"/>
<object-to-backup type="server"/>
</backup-specification>
</backup-task-description>

18:06:55 DEBUG The make dump task is executed with errorcode '0'
18:06:55 DEBUG The pmmcli output:<?xml version="1.0" encoding="UTF-8"?>
<response>
<errcode>0</errcode>
<data>
<task-id>1055</task-id>
</data>
</response>

18:06:55 DEBUG The task with id '1055' have been created
18:06:55 INFO Backup started
18:06:56 DEBUG Execute: /usr/local/psa/admin/bin/pmmcli --get-task-status 1055
18:06:56 DEBUG The get task status is executed with errorcode '0'
18:06:56 DEBUG The pmmcli output:<?xml version="1.0" encoding="UTF-8"?>
<response>
<errcode>0</errcode>
<data>
<task-status task-id="1055">
<finished status="error" log-location="/usr/local/psa/PMM/sessions/2011-07-05-200655.509/migration.result">
</finished>
</task-status>
</data>
</response>

18:06:56 DEBUG Finished: status 'error', logs '/usr/local/psa/PMM/sessions/2011-07-05-200655.509/migration.result'
-------------- Start print backup log hire --------------
<?xml version="1.0" encoding="UTF-8"?>
<response>
<errcode>0</errcode>
<data>
<task-log>Log file '/usr/local/psa/PMM/sessions/2011-07-05-200655.509/psadump.log' does not exist</task-log>
</data>
</response>
-------------- End print backup log hire --------------

You can view additional information in the log file located in /usr/local/psa/PMM/sessions/2011-07-05-200655.509/migration.result directory. This directory will be removed automatically after 30 days

Runtime error: The backup failed with errors!
Click to expand...

I personally think there is some mistake in some module assuming SiteBuild is always present:
i looked into the created folder "/usr/local/psa/PMM/sessions/2011-07-05-200655.509" and found a stderr-file having this as content:
an't locate SiteApp10.pm in @INC (@INC contains: /usr/local/psa/PMM/agents/PleskX /usr/local/psa/PMM/agents/shared /usr/lib/perl5/5.10.0/i586-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl .) at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 35.
BEGIN failed--compilation aborted at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 35.
Compilation failed in require at /usr/local/psa/admin/bin/plesk_agent_manager line 48.
BEGIN failed--compilation aborted at /usr/local/psa/admin/bin/plesk_agent_manager line 48.
~
Click to expand...

May THIS help? Can it be something with the last critical updates or something like that? Maybe something that i HAVENT updated to the latest Plesk 9 version?
 
There are perl errors. It can indicate that you have broken perl subsystem or wrong version of PMM installed. Maybe something else. Investigation directly on your server is required.
 
IgorG said:
There are perl errors. It can indicate that you have broken perl subsystem or wrong version of PMM installed. Maybe something else. Investigation directly on your server is required.
Click to expand...

Sorry, direct investigation is not possible to make you available. I assume that there was a misconfiguration in an update. But IF there is a wrong version of PMM, how can i kill my current and re-install the right one? (i updated to 9.5.3 lately from a 9.4.??? )
 
Just remove all PMM related packages with OS packages system command (rpm or dpkg) and install it back with autoinstaller.
 
IgorG said:
Just remove all PMM related packages with OS packages system command (rpm or dpkg) and install it back with autoinstaller.
Click to expand...

I updated from plesk 9.5.3 to 10.1.1 ... dont know why, but now it works.
 
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