Problem Backup

[BLANCATEL]

PRODUCT: Parallels Plesk Panel
VERSION: 11.5.30
VERSION OF MICROUPDATE: update 37
OPERATING SYSTEM: Microsoft Windows Server 2008 64Bits R2 Service Pack 1
ARCHITECTURE: Intel Xeon, 4GB RAM.

PROBLEM DESCRIPTION:
When do the backpup, the result always fails.
We do not know which account is id '0'.
We have set password to all accounts of domain.

STEPS TO REPRODUCE:
Tools & Settings >> Backup Manager >> Scheduled Backup Settings

ACTUAL RESULT:
Error: domain "xxxxx.com"
Could not find password for account id '0'. Return empty password

* xxxxx.com is our domain.

EXPECTED RESULT:
Do Backup OK.

ANY ADDITIONAL INFORMATION:
We tested all configurations

 

[IgorG]

The root cause for the error "Could not find password for account id '0'. Return empty password" is because psa.mail table contains mail accounts with account_id=0.

You can find these accounts with

mysql> select a.mail_name, a.account_id, b.name from mail a, domains b where a.dom_id=b.id and a.account_id=0;

So in-order to fix the error "Could not find password for account id '0'. Return empty password", you need to reset the password of the email accounts from Plesk interface.

You can do this by following the steps:

Access the Plesk Panel >> Click on "Domains" tab >> Select the problem domain say for eg "xxxxx.com" >> Click "Manage hosting" >> Click on "mail" tab >> click on above mentioned problem email accounts for example click on email account "[email protected]" >> there you can see option to reset the password for this email account >> Reset the password>> Do the same steps for all the rest problem email accounts mentioned in the above MySQL query.

 

[BLANCATEL]

Hi;

Ok, thank you. It is solved.

The problem was:
After migrating from version 11.0.9, some emails were not Mailbox. In that version to create email accounts without mailbox does not create a password.

In version 5.11.30 does not happen.

Greetings and thanks.