Problem installing Plesk 9.5.2 on Debian 5 32 bits

[alessandrab]

Hi all,

I'm trying to install Plesk 9.5.2 on a Debian 5 32 bits and it always fails because of a problem one package.
Command line:

wget http://download1.parallels.com/Ples...ller_v3.6.0_build100407.15_os_Debian_5.0_i386
chmod +x parallels_installer_v3.6.0_build100407.15_os_Debian_5.0_i386
export LANG=C
export LANG_ALL=C
./parallels_installer_v3.6.0_build100407.15_os_Debian_5.0_i386 --web-interface

Installation failed because there is problem with psa-courier-imap package:

Errors were encountered while processing:
/var/cache/apt/archives/psa-courier-imap_3.0.8-debian5.0.build95100504.17_i386.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)
ERROR: An error occurred on attempt to install packages.

I attached my /tmp/autoinstaller3.log

I tested manual installation. I dowloaded http://download1.parallels.com/Ples....2-debian5.0.build95100504.12_i386.deb.tar.gz and I tried to install /dist-deb-Debian-5.0-i386/base/*deb package.
There are some problem about dependencies but installation failed with same problem about psa-courier-imap package.

Can you help me about?

Best,

Alessandra.

 

[IgorG]

Most probably it is related to following:

The following packages were automatically installed and are no longer required:
libfam0 courier-authlib-userdb
Use 'apt-get autoremove' to remove them.

Try to remove courier-authlib-userdb before Plesk installation.

 

[alessandrab]

Thank you for your reply. I tried command line

apt-get autoremove libfam0 courier-authlib-userdb

before to exec this command line, server output was:

# apt-get autoremove libfam0 courier-authlib-userdb
Reading package lists... Done
Building dependency tree
Reading state information... Done
Package libfam0 is not installed, so not removed
Package courier-authlib-userdb is not installed, so not removed
You might want to run `apt-get -f install' to correct these:
The following packages have unmet dependencies:
libpam-plesk: Depends: psa-9.5.2 but it is not installable
psa-mail-driver-common: Depends: psa-courier-imap but it is not installable
psa-qmail: Depends: psa-courier-imap but it is not installable
E: Unmet dependencies. Try 'apt-get -f install' with no packages (or specify a solution).
# apt-get -f install

after I removed these packages, I removed libfam0 and courier-authlib-userdb.
I tried to install plesk by command line

./parallels_installer_v3.6.0_build100407.15_os_Debian_5.0_i386 --web-interface

but error was again

Errors were encountered while processing:
/var/cache/apt/archives/psa-courier-imap_3.0.8-debian5.0.build95100504.17_i386.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)
ERROR: An error occurred on attempt to install packages.

Where did I fail in my pipeline?

Thank you,

Alessandra.

 

[Pavel Komar]

I have use the same installation steps like yu at the beginning.

I has tryed 25 times to install plesk. But i do not have compleate.

The autoinstaller log is here:
extreeme.eu/files/autoinstaller3.log

last entry in the installation web intarface:
Setting up libgcj9-src (4.3.2-2) ...
Errors were encountered while processing:
plesk-billing
E: Sub-process /usr/bin/dpkg returned an error code (1)
ERROR: Ein Fehler ist aufgetreten bei dem Versuch, Pakete zu installieren.
Achtung! Ihre Software ist vielleicht nicht betriebsbereit.
Bitte kontaktieren Sie den technischen Produktsupport.

 

[IgorG]

Just do not select Plesk Billing in autoinstaller menu. If you really need Plesk billing - you can install it later after successful Plesk installation.

 

[Pavel Komar]

Dear Igor,

thanks for your tip. I has try to (re)install Plesk already more like 25 times ;-( I has try any installation mode (typical, full, custome). Non installation has compleate install the Plesk correct.

I mean the the installation process (with web interface installation and command line only) done the process without any errors or warnings. If i try to connect to my Plesk (https://extreeme.eu:8443) --> "HTTP 500 Internal Server Error".
The website cannot display the page
HTTP 500
Most likely causes:
•The website is under maintenance.
•The website has a programming error.


The autoinstaller Log from my last instalaltions is here:
www.extreeme.eu/files/autoinstaller3.log

Thanks for your help in advance
Pavel

 

[Pavel Komar]

Dear Igor,

i has already remove the Pleas againe:
apt-get remove --purge psa
apt-get remove --purge psa-api
apt-get remove --purge plesk-base
apt-get remove --purge plesk-skin


Try to install this one with that steps:

root@debian:/# apt-get update
root@debian:/# apt-get install psa
root@debian:/# apt-get install psa-autoinstaller
root@debian:/# apt-get install psa-php5-configurator
root@debian:/# /etc/init.d/psa restart

every steps done without any warning or error message ---> HTTP 500
http://www.extreeme.eu/files/psa_error.log

Do you have any Idea, what is a Problem?

 

[IgorG]

Not sure that it is good idea - install Plesk with apt-get. Plesk should be installed with autounstaller.
It is very difficult to say what is wrong on your server without direct access and investigation. I can suggest you only contact support team if you can't fix it by yourself. It would be much more effectively than forum's discussions.

 

[Pavel Komar]

Dear Igor,

thanks for you quik replay.

I has try to contact support team via Support Request. I can't submit the requst becose the severety of the problem can be set. The field is grayed out.

Do i need sign a contract or pay any fee?

Best regards / С уважением
Pavel

 

[IgorG]

You should contact your sales representative regarding this question or just buy support here - http://www.parallels.com/store/support/