problem smtp on thunderbird/outlook

[RémyM]

Hello,
I have a problem, my emails work fine since the integrated Plesk webmail, but when I try to connect to my email from thunderbird (or outlook) I read the emails but can not send a message tells me my SMTP server encounters a problem.

Can you help me please?

Thanks

 

[Faris Raouf]

Please post the exact error message. It is important to know exactly what it says.

Also remember that in Thunderbird or Outlook you need to configure the email account to authenticate, and to tell it to use the same password and username as for receiving email. Ideally you should also configure it to use port 587 (assuming you have Submission service switched on in Plesk) and not port 25.

 

[RémyM]

the problem has been resolved by restarting the process psa