Problem with horde email when writing an HTML message with accented characters

[jterry]

Hello

This weekend i updated a machine from 11.0 to 11.5.

This morning, a user alerted me about the problem that HTML emails she sent from horde shown "dirty" characters.

I've tried it many times and if i send an HTML with for example (body) áéíóú, the received email is: áéÃ*óú

This is shown both in horde and desktop clients. I Tried: Thunderbird (Linux), Sparrow (Mac), Outlook (Win).

Do you know how to solve this? (Text emails are correctly displayed).

I guessed perhaps the problem is the HTML composer doesn't translate accented characters to HTML entities, but i can be completely wrong and anyway don't know how to solve.

I switched to round cube for a while and there it works fine.

Any idea?

Thanks!

Best,

 

[IgorG]

Looks like that you have CentOS 5.9? The problem in version of libxml on CentOS 5.9:

1. Plesk 11.5 comes with Horde 5
2. Horde 5 requires libxml >= 2.7
3. Plesk 11.5 supports CentOS 5.9
4. CentOS 5.9 comes with libxml 2.6

Possible workarounds:

1. Find repo with libxml 2.7 and upgrade it via yum.
2. Build from sources (like in http://serverfault.com/questions/266927/install-libxml2-2-7-x-on-centos-5-x ).
3. Upgrade OS to Centos 6.

 

[jterry]

Hello Igor

Thank you by your answer.

You're right, I have CentOS 5, 5.10 (upgraded last week), but no libxml2 2.6 installed:

rpm -qa libxml2
libxml2-2.6.26-2.1.21.el5_9.3
libxml2-2.6.26-2.1.21.el5_9.3

I'm going to install from src and let you know about how it works later. I can't upgrade to CentOS 6 easily now.

Thanks again

Best,

 

[jterry]

Hello again

I got a dependencies problem:

[root@machine_name x86_64]# yum localinstall --nogpgcheck libxml2-2.7.8-1.x86_64.rpm  libxml2-python-2.7.8-1.x86_64.rpm
Loaded plugins: fastestmirror
Setting up Local Package Process
Examining libxml2-2.7.8-1.x86_64.rpm: libxml2-2.7.8-1.x86_64
Marking libxml2-2.7.8-1.x86_64.rpm as an update to libxml2-2.6.26-2.1.21.el5_9.3.x86_64
Loading mirror speeds from cached hostfile
 * base: mirror.ovh.net
 * extras: mirror.ovh.net
 * updates: mirror.ovh.net
Excluding Packages in global exclude list
Finished
Marking libxml2-2.7.8-1.x86_64.rpm as an update to libxml2-2.6.26-2.1.21.el5_9.3.i386
Examining libxml2-python-2.7.8-1.x86_64.rpm: libxml2-python-2.7.8-1.x86_64
Marking libxml2-python-2.7.8-1.x86_64.rpm as an update to libxml2-python-2.6.26-2.1.21.el5_9.3.x86_64
Resolving Dependencies
--> Running transaction check
--> Processing Dependency: libxml2.so.2 for package: psa-kav8
---> Package libxml2.x86_64 0:2.7.8-1 set to be updated
---> Package libxml2-python.x86_64 0:2.7.8-1 set to be updated
--> Finished Dependency Resolution
psa-kav8-8.0.3-0.13051508.i386 from installed has depsolving problems
  --> Missing Dependency: libxml2.so.2 is needed by package psa-kav8-8.0.3-0.13051508.i386 (installed)
Error: Missing Dependency: libxml2.so.2 is needed by package psa-kav8-8.0.3-0.13051508.i386 (installed)
 You could try using --skip-broken to work around the problem
 You could try running: package-cleanup --problems
                        package-cleanup --dupes
                        rpm -Va --nofiles --nodigest

What to do?

Thanks

 

[jterry]

Hello

I've been informed (and tested it) that users can't attach files to email in horde.

When you select an attachment, it begins to upload it, and after a while the session ends and you're shown the login page.

Is this related the same (libxml2) or must open other thread?

Best,