[report] Subdomains counting towards domain-limit for license limit

[Sanderv]

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PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Parallels Plesk Panel 10.4.4 Update #5
CentOS 6.0 Linux 2.6.32-131.17.1.el6.x86_64

PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
Subdomains seem to count towards the domain limit of the Plesk license key.

ACTUAL RESULT
1 domain with 1 subdomain counts as 2 domain resources towards the Plesk license key limits.

EXPECTED RESULT
1 domain with 1 subdomain counts as 1 domain resource towards the Plesk license key limits.

ANY ADDITIONAL INFORMATION
I've got 61 subscriptions in Plesk and am trying to import 26 clients, each with 1 domain. This would bring the total domains to 87.

I'm importing dumps made with the pleskbackup utility. I'm using the pleskrestore utility to restore the domains, when trying to import the dump with 26 clients(1 domain a client), it gives an error that I don't have enough resources available. It's telling me the max domains is 100, which is correct for my license key. But it tells I need to have 115 resources.

The query select COUNT(`id`) from domains; returns 89, this is the amount of domains+subdomains I currently have. This 89 + the 26 I'm trying to import equals the 115 it tells me I need to have available.
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[EdwardDekker]

Me here too!

CentOS 5.7 i386
Parallels Plesk Panel 10.4.4 Update #5

 

[IgorG]

Thank you for report. I have forwarded it to my responsible colleagues from Plesk Service Team for investigation. I hope it will be fixed soon. I will keep this thread updated with results.

 

[Sergey Prohorov]

Try to remove following section from /usr/local/psa/admin/plib/backup/Conflicts/Detector/Resources.xml

<resource>
	<quantitative/>
	<name>max_dom</name>
	<utilizable/>
	<usage-amount>
		<object-path>/site</object-path>
		<use-fixed-value>1</use-fixed-value>
	</usage-amount>
</resource>

It starts from line 116.
Please make copy of this file before modification.

 

[Sanderv]

Above solution does not work for me.

The above section started at line 170 for my installation though, not sure if you've got a newer version or something.

 

[Sanderv]

Any update on this issue?

 

[Sergey Prohorov]

We have confirmed this as bug. It has been fixed in Parallels Plesk Panel 10.4.4 MU#7 (http://kb.parallels.com/en/113008).
Thank you for feedback.

 

[fllihl]

As I am suffering from this bug as well I have updated my installation to Plesk 10.4.4 and installed any available micro updates:

/usr/local/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base
[...]
File downloading PSA_10.4.4/microupdates/MU7/common/panel/plib/backup/Conflicts/Resolver/ConflictsResolver.php: completed.
File downloading PSA_10.4.4/microupdates/MU7/common/panel/plib/backup/Conflicts/ConflictConstants.php: completed.
File downloading PSA_10.4.4/microupdates/MU7/common/panel/plib/backup/Conflicts/Detector/Limits/ClientBULimitsManager.php: completed.
File downloading PSA_10.4.4/microupdates/MU7/common/panel/plib/backup/Conflicts/Detector/Limits/BULimitsManager.php: completed.
[...]

But the error persits! Plesk panel is still counting subdomains towards license domain limit.
I can NOT confirm this bug being fixed in 10.4.4 MU7. Please fix as soon as possible!

 

[Sanderv]

For me the issue is fixed with MU#7. I successfully imported 87 domains and ~35-40 subdomains with a license for 100 domains.

 

[fllihl]

Issue resolved when I switched from PowerUser view to Classic view.