Issue Restoring backup on a new server fails always

proton23 · May 24, 2024

Hi,
my root server with Ubuntu 20.04. crashed this weekend and I had to move to another server where I installed Debian 12.
Luckily I have a backup ... so I thought. I tried for many hours now but I can't make it work.
First of all: How do I get my User on the linux system? I always logged in to console with ssh [email protected] and used sudo if necessary.
I ask because the permission of the files seem to be messed up and when I try to fix them once the ownership got messed up too.

But now the output of the restoring:

XML:

<?xml version="1.0" encoding="UTF-8"?>
<restore status="warnings" log-location="/opt/psa/PMM/rsessions/20240523091636313/restore-result.xml" custom-log-dir="/var/log/plesk/PMM/restore-2024-05-23-09-12-49-102">
    <conflict-resolve status="warnings">
        <message severity="warning" code="resolver">
            <description>The component AntiVirus is not installed. It will be unavailable for the following objects: admin, proton, sarah, ebay, info, rivaan</description>
        </message>
    </conflict-resolve>
    <deploy status="warnings">
        <message severity="warning" code="">
            <description>New configuration files were not created. Error: nginx: [emerg] unknown directive "passenger_enabled" in /etc/nginx/plesk.conf.d/vhosts/openhab.mydomain.com.conf:53
nginx: configuration file /etc/nginx/nginx.conf test failed
</description>
        </message>
        <object type="Restore server" name="">
            <object type="Restore domain" name="mydomain.com">
                <message severity="warning" code="ExecCmd::ExFailed">
                    <description>Execution of /opt/psa/admin/sbin/httpdmng --reconfigure-domains home.mydomain.com,mydomain.com,next.mydomain.com,nextcloud.mydomain.com,openhab.mydomain.com -skip-broken failed with return code 1.
Stderr is
[2024-05-23 09:43:46.836] 791672:664ef3af866b0 ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/nginx-config' '-t'] with exit code [1]
[2024-05-23 09:43:47.913] 791672:664ef3af866b0 ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/nginx-config' '-t'] with exit code [1]
[2024-05-23 09:43:47.918] 791672:664ef3af866b0 ERR [panel] Apache config (17164502230.63566200) generation failed: Template_Exception: nginx: [emerg] unknown directive "passenger_enabled" in /etc/nginx/plesk.conf.d/vhosts/openhab.mydomain.com.conf:53
nginx: configuration file /etc/nginx/nginx.conf test failed

file: /opt/psa/admin/plib/Template/Writer/Webserver/Abstract.php
line: 75
code: 0
nginx: [emerg] unknown directive "passenger_enabled" in /etc/nginx/plesk.conf.d/vhosts/openhab.mydomain.com.conf:53
nginx: configuration file /etc/nginx/nginx.conf test failed


Last error is
Resource temporarily unavailable
</description>
                </message>
                <message severity="warning" code="">
                    <description>New configuration files were not created. Error: nginx: [emerg] unknown directive "passenger_enabled" in /etc/nginx/plesk.conf.d/vhosts/openhab.mydomain.com.conf:53
nginx: configuration file /etc/nginx/nginx.conf test failed
</description>
                </message>
                <object type="Restore domain" name="nextcloud.mydomain.com">
                    <message severity="warning" code="">
                        <description>New configuration files were not created. Error: nginx: [emerg] unknown directive "passenger_enabled" in /etc/nginx/plesk.conf.d/vhosts/openhab.mydomain.com.conf:53
nginx: configuration file /etc/nginx/nginx.conf test failed
</description>
                    </message>
                </object>
                <object type="Restore domain" name="home.mydomain.com">
                    <message severity="warning" code="">
                        <description>New configuration files were not created. Error: nginx: [emerg] unknown directive "passenger_enabled" in /etc/nginx/plesk.conf.d/vhosts/openhab.mydomain.com.conf:53
nginx: configuration file /etc/nginx/nginx.conf test failed
</description>
                    </message>
                </object>
                <object type="Restore domain" name="openhab.mydomain.com">
                    <message severity="warning" code="">
                        <description>New configuration files were not created. Error: nginx: [emerg] unknown directive "passenger_enabled" in /etc/nginx/plesk.conf.d/vhosts/openhab.mydomain.com.conf:53
nginx: configuration file /etc/nginx/nginx.conf test failed
</description>
                    </message>
                </object>
                <object type="Restore domain" name="next.mydomain.com">
                    <message severity="warning" code="">
                        <description>New configuration files were not created. Error: nginx: [emerg] unknown directive "passenger_enabled" in /etc/nginx/plesk.conf.d/vhosts/openhab.mydomain.com.conf:53
nginx: configuration file /etc/nginx/nginx.conf test failed
</description>
                    </message>
                </object>
            </object>
            <object type="Restore domain" name="otherdomain.com">
                <message severity="warning" code="ExecCmd::ExFailed">
                    <description>Execution of /opt/psa/admin/sbin/httpdmng --reconfigure-domains otherdomain.com -skip-broken failed with return code 1.
Stderr is
[2024-05-23 09:46:40.113] 797233:664ef45dac383 ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/nginx-config' '-t'] with exit code [1]
[2024-05-23 09:46:40.313] 797233:664ef45dac383 ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/nginx-config' '-t'] with exit code [1]
[2024-05-23 09:46:40.317] 797233:664ef45dac383 ERR [panel] Apache config (17164503990.95339800) generation failed: Template_Exception: nginx: [emerg] unknown directive "passenger_enabled" in /etc/nginx/plesk.conf.d/vhosts/openhab.mydomain.com.conf:53
nginx: configuration file /etc/nginx/nginx.conf test failed

file: /opt/psa/admin/plib/Template/Writer/Webserver/Abstract.php
line: 75
code: 0
[2024-05-23 09:46:40.916] 797233:664ef45dac383 ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/nginx_control' '--restart'] with exit code [1]
Can not reload proxy server: /opt/psa/admin/sbin/nginx-config execution failed:
nginx: [emerg] unknown directive "passenger_enabled" in /etc/nginx/plesk.conf.d/vhosts/openhab.mydomain.com.conf:53
nginx: configuration file /etc/nginx/nginx.conf test failed


Last error is
Resource temporarily unavailable
</description>
                </message>
                <message severity="warning" code="">
                    <description>New configuration files were not created. Error: nginx: [emerg] unknown directive "passenger_enabled" in /etc/nginx/plesk.conf.d/vhosts/openhab.mydomain.com.conf:53
nginx: configuration file /etc/nginx/nginx.conf test failed
</description>
                </message>
                <object type="Restore hosting" name="otherdomain.com">
                    <message severity="warning" code="ExecCmd::ExFailed">
                        <description>Execution of /opt/psa/admin/sbin/httpdmng --reconfigure-domains otherdomain.com -skip-broken failed with return code 1.
Stderr is
[2024-05-23 09:46:40.113] 797233:664ef45dac383 ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/nginx-config' '-t'] with exit code [1]
[2024-05-23 09:46:40.313] 797233:664ef45dac383 ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/nginx-config' '-t'] with exit code [1]
[2024-05-23 09:46:40.317] 797233:664ef45dac383 ERR [panel] Apache config (17164503990.95339800) generation failed: Template_Exception: nginx: [emerg] unknown directive "passenger_enabled" in /etc/nginx/plesk.conf.d/vhosts/openhab.mydomain.com.conf:53
nginx: configuration file /etc/nginx/nginx.conf test failed

file: /opt/psa/admin/plib/Template/Writer/Webserver/Abstract.php
line: 75
code: 0
[2024-05-23 09:46:40.916] 797233:664ef45dac383 ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/nginx_control' '--restart'] with exit code [1]
Can not reload proxy server: /opt/psa/admin/sbin/nginx-config execution failed:
nginx: [emerg] unknown directive "passenger_enabled" in /etc/nginx/plesk.conf.d/vhosts/openhab.mydomain.com.conf:53
nginx: configuration file /etc/nginx/nginx.conf test failed


Last error is
Resource temporarily unavailable
</description>
                    </message>
                </object>
            </object>
            <object type="Restore user account" name="[email protected]">
                <message severity="warning" code="ExecCmd::ExFailed">
                    <description>Execution of /opt/psa/admin/plib/api-cli/user.php --update [email protected] -cname proton\ myname -passwd '' -passwd_type sym -status enabled -domain-admin false -email [email protected] -role Admin -im-type 0 -country DE -legacy-user false -for-all-subscriptions -ignore-nonexistent-options failed with return code 500.
Stderr is
Error during user update: User [email protected] does not exist
</description>
                </message>
            </object>
        </object>
    </deploy>
</restore>

I had some tries were the domains didn't even show up in ui but this time it did but without showing used space

even though the files are there.

proton23 · May 24, 2024

I tried plesk repair fs and all domains had errors which were fixed but nothing changed in UI.
I tried plesk repair all and this shows up all the time and repair will not finish.

Bash:

2024 May 24 14:55:32 server A path to a valid license key file was not specified.
    2024 May 24 14:55:32 server Plesk authorization failed: HTTP request error [35]
    2024 May 24 14:55:32 server Error: Plesk Software not running.
    2024 May 24 14:55:37 server Dr.Web (R) daemon for Linux/Plesk Edition v6.0.2.9
    2024 May 24 14:55:37 server Copyright (c) Igor Daniloff, 1992-2024
    2024 May 24 14:55:37 server Doctor Web, Moscow, Russia
    2024 May 24 14:55:37 server Support service: http://support.drweb.com
    2024 May 24 14:55:37 server To purchase: http://buy.drweb.com
    2024 May 24 14:55:37 server Key file: /opt/drweb/drweb32.key - Key file was not found! (No2024 May 24 14:55:37 server Key file: /opt/drweb/drweb32.key - Key file was not found! (No such file or directory)

On my old system drweb was included, I did not buy it separately.

I deinstalled drweb and run plesk repair all again

Bash:

plesk repair all -y

Reconfiguring the Plesk installation
    Reconfiguring the Plesk installation ............................ [FAILED]
    - Started bootstrapper repair procedure (fast mode). This may
      take a while.
    - Certain actions may be skipped if not applicable.
    -
    -  Finishing up upgrade procedures and rerunning previously
      failed upgrade actions...
    - ===> Cumulative Plesk database upgrade and repair (revertable
      stage) has been started.
    - ===> Preparing Plesk database upgrade (revertable stage).
    - ===> Cumulative upgrade and repair of Plesk database
      (revertable stage) has been completed.
    - ===> Plesk database scheme upgrade has been started.
    - Applying migrations from:
      /opt/psa/bootstrapper/pp18.0.61-bootstrapper/migrations/
    - ===> Plesk database scheme upgrade has been completed.
    - ===> Cumulative Plesk upgrade and repair (final stage) has been
      started.
    - ===> Preparing Plesk upgrade (final stage).
    - ===> Plesk was not upgraded completely. See installation log
      for details.
    -  Reconfiguring Apache web server...
    -  Reconfiguring ProFTPD FTP server...
    - ===> Configuring ProFTPD server
    -  Reconfiguring AWStats web statistics...
    -  Reconfiguring WatchDog...
    -  Restoring SELinux contexts...
    - Synchronizing state of networking.service with SysV service
      script with /lib/systemd/systemd-sysv-install.
    - Executing: /lib/systemd/systemd-sysv-install enable networking
    -  Reconfiguring SSL ciphers and protocols...
    -  Cleaning active Panel sessions...
    -  Fixing permissions on Panel packages files
    -
    - Bootstrapper repair finished.
    - Errors occurred while performing the following actions:
      cumulative Plesk upgrade and repair final stage.
    - Check '/var/log/plesk/install/plesk_18.0.61_repair.log' and
      '/var/log/plesk/install/plesk_18.0.61_repair_problems.log' for
      details.
    - If you can't resolve the issue on your own, please address
      Plesk support.

Checking the Plesk database using the native database server tools .. [OK]

Checking the structure of the Plesk database ........................ [OK]

Checking the consistency of the Plesk database ...................... [OK]

Checking system users ............................................... [OK]

Checking Linux system files

  The permissions on the /etc/domainkeys directory are incorrect .... [ERROR]
  To see more details, run the command in the verbose mode: plesk repair fs -verbose
    Repairing incorrect permissions ................................. [FIXED]

Checking virtual hosts' file system
  One or more files or directories in the root directory of the domain
  'weitere.de' are either writable by anyone or neither
  readable nor writable by the owner. Such permissions are insecure
  and may result in or indicate a security breach ................... [INFO]
  To see more details, run the command in the verbose mode: plesk repair fs -verbose
  One or more files or directories in the root directory of the domain
  'openhab.mydomain.com' are either writable by anyone or neither
  readable nor writable by the owner. Such permissions are insecure
  and may result in or indicate a security breach ................... [INFO]
  To see more details, run the command in the verbose mode: plesk repair fs -verbose

Checking Plesk version .............................................. [OK]

Checking Apache configuration ....................................... [OK]

Checking for custom configuration templates ......................... [OK]

Checking associations between domains and IP addresses .............. [OK]

Checking for corrupted reference between IP collections and
IPaddresses ......................................................... [OK]

Checking for links between APS applications and subscriptions ....... [OK]

Checking for nginx ULIMIT value ..................................... [OK]

Checking for extra configurations in database not owned by any object
................................................................... [OK]

Checking the status of the required Apache modules .................. [OK]

Checking the configuration of Apache modules ........................ [OK]

Checking web server configuration. Please wait
    Reinstalling SSL/TLS certificates ............................... [OK]
    Applying the default SSL/TLS certificate to all IP addresses .... [OK]
    Repairing web server configuration for all domains. This aspect
    can be used with individual domains ("plesk repair web
    example.com"), and on the server level ("plesk repair web") ..... [2024-05-24 15:24:06.392] 975903:665094f1d3279 ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/httpdmng' '--reconfigure-all' '-skip-removing'] with exit code [1]
[FAILED]
    - httpdmng failed: Execution failed.
      Command: httpdmng
      Arguments: Array
      (
          [0] => --reconfigure-server
          [1] => -no-restart
      )

      Details: [2024-05-24 15:24:05.876] 981677:665094f5d5d01 ERR
      [util_exec] proc_close() failed
      ['/opt/psa/admin/bin/nginx-config' '-t'] with exit code [1]
      [2024-05-24 15:24:05.982] 981677:665094f5d5d01 ERR [util_exec]
      proc_close() failed ['/opt/psa/admin/bin/nginx-config' '-t']
      with exit code [1]
      [2024-05-24 15:24:05.986] 981677:665094f5d5d01 ERR [panel]
      Apache config (17165570450.75997800) generation failed:
      Template_Exception: nginx: [emerg] unknown directive
      "passenger_enabled" in
      /etc/nginx/plesk.conf.d/vhosts/openhab.mydomain.com.conf:53
      nginx: configuration file /etc/nginx/nginx.conf test failed

      file:
      /opt/psa/admin/plib/Template/Writer/Webserver/Abstract.php
      line: 75
      code: 0
      nginx: [emerg] unknown directive "passenger_enabled" in
      /etc/nginx/plesk.conf.d/vhosts/openhab.mydomain.com.conf:53
      nginx: configuration file /etc/nginx/nginx.conf test failed
    Repairing server-wide configuration parameters for web servers .. [2024-05-24 15:24:11.514] 975903:665094f1d3279 ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/httpdmng' '--reconfigure-server'] with exit code [1]
[FAILED]
    - httpdmng failed: [2024-05-24 15:24:10.995] 981842:665094f6f14d8
      ERR [util_exec] proc_close() failed
      ['/opt/psa/admin/bin/nginx-config' '-t'] with exit code [1]
      [2024-05-24 15:24:11.117] 981842:665094f6f14d8 ERR [util_exec]
      proc_close() failed ['/opt/psa/admin/bin/nginx-config' '-t']
      with exit code [1]
      [2024-05-24 15:24:11.120] 981842:665094f6f14d8 ERR [panel]
      Apache config (17165570500.87987300) generation failed:
      Template_Exception: nginx: [emerg] unknown directive
      "passenger_enabled" in
      /etc/nginx/plesk.conf.d/vhosts/openhab.mydomain.com.conf:53
      nginx: configuration file /etc/nginx/nginx.conf test failed

      file:
      /opt/psa/admin/plib/Template/Writer/Webserver/Abstract.php
      line: 75
      code: 0
      nginx: [emerg] unknown directive "passenger_enabled" in
      /etc/nginx/plesk.conf.d/vhosts/openhab.mydomain.com.conf:53
      nginx: configuration file /etc/nginx/nginx.conf test failed

Checking the usage of PHP handlers .................................. [OK]

Checking for obsolete PHP-FPM configuration files ................... [OK]

Checking php-fpm configuration
    Repairing php-fpm configuration for all domains ................. [OK]

Repairing the mail server configuration
    Reconfiguring all domains and mailboxes ......................... [OK]

Checking the DNS configuration file ................................. [OK]

Restoring DNS server configuration
    Synchronizing DNS zones with the DNS server ..................... [OK]

Checking MariaDB/MySQL database servers ............................. [OK]

Repair databases on available servers ............................... [OK]

Repair database users on available servers .......................... [OK]

Checking and restoring users for the domain weitere.de
    Updating system user sarah ......................................
    Syncing access status of webspace system users ..................

Checking and restoring users for the domain mydomain.com
    Updating system user proton .....................................
    Syncing access status of webspace system users ..................

Checking and restoring users for the domain otherdomain.com
    Updating system user rivaan .....................................
    Syncing access status of webspace system users ..................

Error messages: 1; Warnings: 0; Errors resolved: 1



exit status 1

In UI nothing changed.

Can somebody please help?

Best regards

Kaspar@Plesk · May 24, 2024

The backup error below matches the symptoms mentioned in this support article, which describes a (possible) solution too.

New configuration files were not created. Error: nginx: [emerg] unknown directive "passenger_enabled" in /etc/nginx/plesk.conf.d/vhosts/openhab.mydomain.com.conf:53
nginx: configuration file /etc/nginx/nginx.conf test failed

The error about AntiVirus in your backup restoration is describes in this support article.

The component AntiVirus is not installed. It will be unavailable for the following objects: admin, proton, sarah, ebay, info, rivaan

Don't hesitate to open a support ticket if you need help from our support team urgently.

Issue Restoring backup on a new server fails always

proton23

Basic Pleskian

proton23

Basic Pleskian

Kaspar@Plesk

Community Manager

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