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Issue Roundcube webmail not working after upgrade

K

kevinjansen

Basic Pleskian
Server operating system version
Almalinux 8
Plesk version and microupdate number
18.0.67
Dear Forum,

I have updated our server from Centos to Almalinux and this requires also that i fully update plesk so i updated plesk also from 18.0.66 to 18.0.67
After the upgrade (centos and plesk) webmail roundcube is not working anymore showing a 500 error.

In the error log i can see the following error:

Thu Feb 6 09:55:31 2025 (327520): Error Cannot create lock - Permission denied (13)
[Thu Feb 06 09:55:32.004501 2025] [fcgid:warn] [pid 321699:tid 140669523695360] (104)Connection reset by peer: [client] mod_fcgid: error reading data from FastCGI server
[Thu Feb 06 09:55:32.004548 2025] [core:error] [pid 321699:tid 140669523695360] [client] End of script output before headers: index.php

When i change the vhost config from php8.3 to 8.2 it kinda works, but it requires 8.3.
So i think this has to be related to the Plesk update that requires roundcube to work with 8.3 and that php 8.3 is having issues.

Is this a known issue?

Kind regards,

Kevin
 
How did you reinstalled roundcube? Through the Plesk install portal or with dnf/yum directly? Any other kind of issues after the distro upgrade? But you usually want to use the portal to uninstall roundcube from there then reinstall from there. You could always have plesk do a check over of itself too using plesk repair all in a terminal in the off chance something didn't properly got installed that should had or something didn't gotten configured properly but I would recommend uninstalling roundcube from the portal and reinstalling first IF you did not use that method the first time.
 
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