Issue Roundcube webmail not working after upgrade

[kevinjansen]

Server operating system version

Almalinux 8

Plesk version and microupdate number

18.0.67

Dear Forum,

I have updated our server from Centos to Almalinux and this requires also that i fully update plesk so i updated plesk also from 18.0.66 to 18.0.67
After the upgrade (centos and plesk) webmail roundcube is not working anymore showing a 500 error.

In the error log i can see the following error:

Thu Feb 6 09:55:31 2025 (327520): Error Cannot create lock - Permission denied (13)
[Thu Feb 06 09:55:32.004501 2025] [fcgid:warn] [pid 321699:tid 140669523695360] (104)Connection reset by peer: [client] mod_fcgid: error reading data from FastCGI server
[Thu Feb 06 09:55:32.004548 2025] [core:error] [pid 321699:tid 140669523695360] [client] End of script output before headers: index.php

When i change the vhost config from php8.3 to 8.2 it kinda works, but it requires 8.3.
So i think this has to be related to the Plesk update that requires roundcube to work with 8.3 and that php 8.3 is having issues.

Is this a known issue?

Kind regards,

Kevin

 

[kevinjansen]

What i have tried so far:

- reinstall php8.3
- reinstall roundcube

 

[scsa20]

How did you reinstalled roundcube? Through the Plesk install portal or with dnf/yum directly? Any other kind of issues after the distro upgrade? But you usually want to use the portal to uninstall roundcube from there then reinstall from there. You could always have plesk do a check over of itself too using plesk repair all in a terminal in the off chance something didn't properly got installed that should had or something didn't gotten configured properly but I would recommend uninstalling roundcube from the portal and reinstalling first IF you did not use that method the first time.

 

[kevinjansen]

Giving a update. Issue is solved for me now.
The issue is that selinux was set to enforcing, on permissive it was working.

 

[Kaspar]

Which MariaDB version are you using? And did you ever upgrade MariaDB to a newer version on your server?

 

[realaaa@]

hm, I am having similar issues on freshly installed Plesk on latest Ubuntu 24.04 - just dropping this here for now, still digging

syslog throws this

2025-05-20T00:40:07.816126+00:00 hostname cgi_wrapper[399357]: unable to read list of php installations from `/etc/psa/php_versions.json'
2025-05-20T00:40:07.816379+00:00 hostname cgi_wrapper[399357]: can not find appropriate version of php ~ `plesk-php83-fastcgi' in `/etc/psa/php_versions.json'

 

[realaaa@]

OK found it - CGI wrapper could not read this file

on earlier Plesk installs it is 644, not 600 like here so I "fixed it" for now by making it 644 - webmail now can be opened

is it a bug with latest Ubuntu 24.04.2 LTS ?

 

[realaaa@]

# ls -l /etc/psa/php_versions.json
-rw-r--r-- 1 root root 7608 May 19 02:10 /etc/psa/php_versions.json

 

[Sebahat.hadzhi]

Hello, @realaaa@ . On a newly deployed Ubuntu 24.04 server the permissions of /etc/psa/php_versions.json are ICODE]644[/ICODE]. Hence, I wouldn't say this is a Plesk bug. Unfortunately, I cannot say what led to the incorrect permissions in your particular case.