scheduled backup manager not working

[AshishK]

On my plesk control panel, for each domain, I have entered the personal FTP server information and then under scheduled backup settings, I create proper entries for the backup task. BUT NO BACKUP is performed. I dont see any files in the FTP server.

Now if click the button Back up (instead of scheduled backup settings) and select personal ftp folder, then the backup is performed and I can see the files on my personal ftp server.

Can you please help me here. I really want the scheduled backup to run.

Thanks

 

[IgorG]

Make sure that you have record about your scheduled backup in BackupsScheduled database table and you have started cron service.

 

[AshishK]

I am not sure how to do either of the two, can you please point me to the documentation that can get me started.

 

[IgorG]

It is usual Linux system procedures. If you are not familiar with Linux system - contact Parallels Support Team.

 

[AshishK]

I am aware of the linux. I want to know the name of the cron service and which context it is going to run. Also the name of the database tables.

 

[IgorG]

Login to Plesk database with

mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa

Make sure that cron service is started with

/etc/init.d/crond status

 

[AshishK]

Igor, I appreciate your help here.

So I logged in as a root and then looked in the database table (select * from backupsscheduled) and I see several entries there (15 for my case) The active flag is set to true.

But there is no cron tab running. When I do /etc/init.d/crond status I see only one task which is what I had created myself (I am running this command as a root)

How do I figure out what happened to the cron job that the scheduled backups should run? Can you please help. Can I add this cron job again? I have tried reboooting the server but that did not help.

-Ashish

 

[JohnParkinsonxxx]

I have the same problems. BacksupScheduled database shows all the scheduled with correct info, as shown in Plesk Panel.

Crontab is running:

[root]# /etc/init.d/crond status
crond (pid 3716) is running...

I think it has the right line too:

[root]# crontab -l
4,19,34,49 * * * * /usr/local/psa/admin/sbin/backupmng >/dev/null 2>&1

Which looks to be the backup manager?

But no scheduled backups run. Manual backups do work.

 

[flymo]

Hello All
I am having the same issues, my machine is
Centos 5.4
Plesk 9.3
psa-backup-manager - 9.3.0-cos5.build93091230.06

The backup tables show the correct schedules that I have created and crontab is switched on and follows the line
/usr/local/psa/admin/sbin/backupmng >/dev/null 2>&1

No scheduled backups have run and I would appreciate any pointers in where to look next.

Thanks
John