Issue Segmentation fault

[Manija]

Hello,

I have so strange problem whit my Plesk. I cant run and Plesk command getting : Segmentation fault
Also trough interface cant run Repair getting error :The operation failed with the following error: /usr/local/psa/admin/sbin/modules//repair-kit/repair.sh: line 4: 3695 Segmentation fault plesk repair $@
OS is Centos 7 server is updated as plask also to last version:

Plesk Obsidian
Version 18.0.39

Can you help i try many option over internet that i find but nothing is helping.
Thx in advance.

 

[IgorG]

What if you run manually in CLI commands like:

# plesk repair all

or

# plesk repair installation

?

 

[Manija]

Hello IgorG i try but geting error.
[root@plesk ~]# plesk repair all
Segmentation fault

any command from Plesk same error.

 

[IgorG]

This is a system problem and can be caused by a variety of reasons, from hardware problems (hard disk, RAM) to lack of resources.
I'd suggest checking it first.

 

[Manija]

I didn't yet test ram only. HDD i check and it is fine.
There is plenty of space on HDD.
top - 12:45:28 up 26 days, 3:20, 1 user, load average: 0.12, 0
Tasks: 658 total, 1 running, 656 sleeping, 0 stopped, 1 zom
%Cpu(s): 1.5 us, 0.9 sy, 0.0 ni, 97.6 id, 0.0 wa, 0.0 hi, 0
KiB Mem : 98835096 total, 59206460 free, 6971436 used, 32657200
KiB Swap: 9433084 total, 9240828 free, 192256 used. 86447008

 

[IgorG]

Additionally, you can try to strace plesk utility with the following commands:

Install strace first:

# yum install strace

Then strace plesk utility:

# strace -fF -tT -o strace.log /usr/sbin/plesk --help > /dev/null; grep -i -B15 seg ./strace.log

In the output try to find something useful or suspicious.
During the execution of this command, the file "strace.log" will be generated for detailed investigation.

 

[Manija]

Nothing that i can understand properly:

strace: deprecated option -F ignored
Segmentation fault
31820 13:03:48 close(3) = 0 <0.000016>
31820 13:03:48 mmap(NULL, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE| MAP_ANONYMOUS, -1, 0) = 0x7fe7fb1a0000 <0.000028>
31820 13:03:48 arch_prctl(ARCH_SET_FS, 0x7fe7fb1a0740) = 0 <0.0000 17>
31820 13:03:48 access("/etc/sysconfig/strcasecmp-nonascii", F_OK) = -1 ENOENT (No such file or directory) <0.000021>
31820 13:03:48 access("/etc/sysconfig/strcasecmp-nonascii", F_OK) = -1 ENOENT (No such file or directory) <0.000021>
31820 13:03:48 mprotect(0x7fe7fad6f000, 16384, PROT_READ) = 0 <0.0 00024>
31820 13:03:48 mprotect(0x7fe7faf90000, 4096, PROT_READ) = 0 <0.00 0021>
31820 13:03:48 mprotect(0x7fe7fb1b7000, 4096, PROT_READ) = 0 <0.00 0021>
31820 13:03:48 munmap(0x7fe7fb1a2000, 38628) = 0 <0.000027>
31820 13:03:48 set_tid_address(0x7fe7fb1a0a10) = 31820 <0.000017>
31820 13:03:48 set_robust_list(0x7fe7fb1a0a20, 24) = 0 <0.000016>
31820 13:03:48 rt_sigaction(SIGRTMIN, {sa_handler=0x7fe7fad80860, sa_mask=[], sa_flags=SA_RESTORER|SA_SIGINFO, sa_restorer=0x7fe7fad 89630}, NULL, 8) = 0 <0.000017>
31820 13:03:48 rt_sigaction(SIGRT_1, {sa_handler=0x7fe7fad808f0, s a_mask=[], sa_flags=SA_RESTORER|SA_RESTART|SA_SIGINFO, sa_restorer =0x7fe7fad89630}, NULL, 8) = 0 <0.000018>
31820 13:03:48 rt_sigprocmask(SIG_UNBLOCK, [RTMIN RT_1], NULL, 8) = 0 <0.000016>
31820 13:03:48 getrlimit(RLIMIT_STACK, {rlim_cur=8192*1024, rlim_m ax=RLIM64_INFINITY}) = 0 <0.000016>
31820 13:03:48 --- SIGSEGV {si_signo=SIGSEGV, si_code=SEGV_MAPERR, si_addr=0x9f2000} ---
31820 13:03:48 +++ killed by SIGSEGV +++

 

[Manija]

Forgot to mention this is not Dedicated server is running us Virtual Machine on Proxmox.

 

[IgorG]

Forgot to mention this is not Dedicated server is running us Virtual Machine on Proxmox.

Are you sure that there are enough memory resources for this virtual machine?
What is the locale output on the server?

 

[Manija]

Yes i check also that.
I did hole restart to be sure.
Plesk use around 6GB and rest use Proxmox.
~ # free -m
total used free shared buff/cache available
Mem: 128826 13352 114898 43 575 114365
Swap: 8059

 

[Manija]

Find a new problem on one domain try to Activate mail service on this domain and getting this error:
Error: mailmng-outgoing failed: ERROR:__main__:column name is not unique

 

[IgorG]

I'd suggest you contact Plesk Support Team. They will find the reason directly on your server.

 

[Manija]

They don't want to help .I try trough ticket and directly. Because license purchase trough Hetzner.
But Hetzner not offer support for Plesk.

 

[Bitpalast]

How to get support directly from Plesk?

Question How to get support directly from Plesk? Answer Lease-type Plesk licenses purchased directly from Plesk running on supported Plesk version include full free support. Perpetual-type license...

support.plesk.com