Site Publishing

[ugs]

Hello,

today i noticed that no sites can be published any more.

No matter what FTP account i use, there will always the following error:
A change of the specified site location is not possible. (German)

I also try with accounts on other servers. Via FTP all accounts receipts without problems.

Has someone an idea?

Thank you for your answers.

 

[Dmitry Frantsev]

I can suggest you to check Sitebuilder admin CP -> Logs section for more details errors. After that refer to Sitebuilder admin guide http://download1.parallels.com/SiteBuilder/4.5.0/doc/admin/en_US/html/index.htm and check "Typical Site Publishing Errors" in Appendix section.

Make sure that you can connect to FTP and upload files there directly from Sitebuilder server with credentials that you are trying to use.

 

[ugs]

Hello,

here are some information of the log:

Message:
Erstelldatum 27.10.2008 13:04:44
Ebene Info
Quelle System
Quelle System
Benutzername admin
IP-Adresse x
Angeforderte URL /Wizard/Publish
Referrer-URL http://x/Wizard/Publish
User agent Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506)
Nachricht Main check script has been uploaded via FTP.
Check script file name: 8d1a2045b8e865d9c13eef441a12623e.php
Site name: 68900d93e7eb6f23c12ed26371940816
Site owner: admin
Publication settings target: ftp://x@localhost/httpdocs/site
Publication settings url: http://x/site/

Error:
Erstelldatum 27.10.2008 13:04:45
Ebene Fehler
Quelle System
Quelle System
Benutzername admin
IP-Adresse x
Angeforderte URL /Wizard/Publish
Referrer-URL http://x/Wizard/Publish
User agent Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506)
Nachricht Fail to check target.
Site name: 68900d93e7eb6f23c12ed26371940816
Site owner: admin
Publication settings target: ftp://x@localhost/httpdocs/site
Publication settings url: http://x/site/

So it seems that a FTP connection is successful but than an error occurred.

Can you help?

 

[Dmitry Frantsev]

From the output I can see following message "Fail to check target". So it looks like publication host verification procedure did not work. Try to use following article: http://kb.odin.com/en/1812 and check publication host.
As I understand this is the same host where Sitebuilder located isn't it?

 

[ugs]

Hello,

when i call the check.php i get an error message from the browser:
the site could not be open

I think it is a PHP problem but i can call the phpinfo without any problems:


PHP Version 5.1.2

System Linux x 2.6.9-023stab048.4-enterprise #1 SMP Fri Jul 11 18:31:01 MSD 2008 i686
Build Date Dec 12 2007 02:21:35
Configure Command '../configure' '--prefix=/usr' '--datadir=/usr/share/php5' '--mandir=/usr/share/man' '--bindir=/usr/bin' '--with-libdir=lib' '--includedir=/usr/include' '--sysconfdir=/etc/php5/apache2' '--with-config-file-path=/etc/php5/apache2' '--with-config-file-scan-dir=/etc/php5/conf.d' '--with-exec-dir=/usr/lib/php5/bin' '--enable-magic-quotes' '--enable-libxml' '--enable-session' '--with-mm' '--with-pcre-regex=/usr' '--enable-xml' '--enable-simplexml' '--enable-spl' '--enable-safe-mode' '--disable-debug' '--enable-memory-limit' '--enable-inline-optimization' '--enable-zend-multibyte' '--disable-rpath' '--with-apxs2=/usr/sbin/apxs2' '--disable-all' '--disable-cli'
Server API Apache 2.0 Handler
Virtual Directory Support disabled
Configuration File (php.ini) Path /etc/php5/apache2/php.ini
Scan this dir for additional .ini files /etc/php5/conf.d
additional .ini files parsed /etc/php5/conf.d/ctype.ini, /etc/php5/conf.d/curl.ini, /etc/php5/conf.d/dom.ini, /etc/php5/conf.d/ftp.ini, /etc/php5/conf.d/gd.ini, /etc/php5/conf.d/gettext.ini, /etc/php5/conf.d/iconv.ini, /etc/php5/conf.d/imap.ini, /etc/php5/conf.d/ioncube-loader.ini, /etc/php5/conf.d/mbstring.ini, /etc/php5/conf.d/mcrypt.ini, /etc/php5/conf.d/mysql.ini, /etc/php5/conf.d/openssl.ini, /etc/php5/conf.d/soap.ini, /etc/php5/conf.d/xsl.ini, /etc/php5/conf.d/zlib.ini
PHP API 20041225
PHP Extension 20050922
Zend Extension 220051025
Debug Build no
Thread Safety disabled
Zend Memory Manager enabled
IPv6 Support enabled
Registered PHP Streams php, file, http, ftp, https, ftps, compress.zlib
Registered Stream Socket Transports tcp, udp, unix, udg, ssl, sslv3, sslv2, tls
Registered Stream Filters string.rot13, string.toupper, string.tolower, string.strip_tags, convert.*, convert.iconv.*, zlib.*

This server is protected with the Suhosin Patch 0.9.6
Copyright (c) 2006 Hardened-PHP Project

This program makes use of the Zend Scripting Language Engine:
Zend Engine v2.1.0, Copyright (c) 1998-2006 Zend Technologies
with the ionCube PHP Loader v3.1.16, Copyright (c) 2002-2006, by ionCube Ltd.


Can you help?

 

[Dmitry Frantsev]

It looks like it is PHP issue. Did you try to run some test PHP script from site location?
You can try to put there phpinfo.php script:

<?php

phpinfo();

?>

and try to run it. Let me know about the results. Also I can suggest you to check Apache error logs file for any errors when you run check.php script through browser and get 'site could not be open' issue.

Also, try to install latest ionCube loader for PHP according to this article: http://kb.odin.com/en/5244

 

[ugs]

Hello,

here are the information ot the check.php:


OK : supported version of PHP found (5.1.X or newer - 5.2.1)
OK : extension sitebuilder3 in state on found
OK : extension pdo in state on found
OK : extension pdo_mysql in state on found
OK : extension sqlite in state on found
OK : extension dom in state on found
OK : extension libxml in state on found
OK : extension xml in state on found
OK : extension xsl in state on found
OK : extension spl in state on found
OK : extension pcre in state on found
OK : extension session in state on found
OK : extension simplexml in state on found
OK : extension ftp in state on found
OK : extension openssl in state on found
OK : extension mbstring in state on found
OK : extension soap in state on found
OK : extension gd in state on found
OK : extension ctype in state on found
OK : extension zlib in state on found
OK : extension iconv in state on found
OK : extension curl in state on found
OK : extension posix in state on found
OK : extension mysql in state on found
OK : supported SQLite version 2.x found
OK : SQLite UTF-8 encoding found
OK : GD library PNG support found
OK : GD library GIF support found
OK : GD library JPG support found
OK : GD library WBMP support found
OK : supported GD library version 2.0.1 (or newer) found
OK : setting magic_quotes_gpc in state off found
OK : setting magic_quotes_runtime in state off found
OK : setting open_basedir in state off found
OK : setting safe_mode in state off found
OK : setting zend.ze1_compatibility_mode in state off found
OK : setting mbstring.internal_encoding in state UTF-8 found
OK : config file was successfully parsed
OK : connection to MySQL database was established
OK : database and code versions are the same


All other php sites can be called without problems.

 

[Dmitry Frantsev]

Did you check apache error logs on publication host for any errors? Hard to suggest in this case what could be the reason for this. I can suggest you to create a ticket for support team as this situation requires investigation and access to Sitebuilder panel and most probably into the server: http://www.parallels.com/support/sitebuilder/

 

[ugs]

Hello,

we have once again check and reinstall all (Suse Linux 10.1 / Plesk 8.6.0 / Sitebuilder 4.5.0). The same problem.

We have PHP 5.1.2 and ionCube PHP Loader v3.1.32 for the domains.

If i want to publish a site the following error is indicated in the apache error log:
[x] [notice] child pid 29835 exit signal Segmentation fault (11)

We have unfortunately no support contract for Sitebuilder.

Have you any ideas?

 

[Dmitry Frantsev]

Could you please provide following output from the server?

# uname -a

 

[ugs]

Hello,

the following information are indicated:

Linux x (Hostname) 2.6.9-023stab048.4-enterprise #1 SMP Fri Jul 11 18:31:01 MSD 2008 i686 i686 i386 GNU/Linux

 

[Dmitry Frantsev]

Can not say for sure what it could be. Need to investigate situation directly on the server, I guess.
Try to play with PHP extensions, ionCube, Zend optimizer. Check if valid latest ionCube installed, try to use old version. Try to disable Zend. There can be many reasons for such apache behavior.