SMTP for outgoing System messages.

[enerspace]

Username:

TITLE

SMTP for outgoing System messages.

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Alma 8.9
Obsidian 18.0.61 #5

PROBLEM DESCRIPTION

System emails, such as notifications to customers, are partially or completely rejected by free email services. Since Gmail and similar providers require SPF and DKIM, emails sent via Plesk can no longer be reliably delivered.

This issue could be resolved by configuring an SMTP server for sending the emails.

STEPS TO REPRODUCE

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ACTUAL RESULT

Currently, emails are sent as no-reply@servername, so they still partially get delivered.

EXPECTED RESULT

E-mails should ideally be sent via SMTP using the company e-mail address that every customer knows and trusts.

ANY ADDITIONAL INFORMATION

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YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Help with sorting out

 

[Kaspar@Plesk]

To my knowledge DKIM isn't a requirement, but a valid SPF record and DMARC record are. Do you have both records added to match the DNS of the hostname of your server?