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PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
pp11.5.30(but tried to upgrade tp 12)
microupdate - dont remember
Centos 6.4
64x
Linux version 2.6.32-358.14.1.el6.x86_64 ([email protected]) ( gcc version 4.4.7 20120313 (Red Hat 4.4.7-3) (GCC) )
PROBLEM DESCRIPTION
Cant login to plesk panel. After login/password - white screen
STEPS TO REPRODUCE
Login
ACTUAL RESULT
white screen
EXPECTED RESULT
plesk admin panel
ANY ADDITIONAL INFORMATION
Oh...
I`ll try to describe all things done before:
1. I needed ioncube of newest version then preinstalled. So I decided to check plesk/components for update.
2. When I got into admin panel I see message about update failure and grace key. Closed
3. Used Retrive key, deleted .lock file(http://kb.odin.com/en/116189)
4. Got error about wrong IP - first my visit here was about it http://talk.plesk.com/threads/cant-run-site-500-error-server-internal-error.290883/#post-711580
(got wrong IP preinstalled from hostinger)
5. Deleted wrong IP and run update again
6. Got Error smth about inapropriate package for my Key already installed.
7. While trying to get help with it got logout, and cant login back(actual problem).
8. /var/log/sw-cp-server log:
[crit] 1132#0: *358 connect() to unix:/var/run/sw-engine.sock failed (2: No such file or directory) while connecting to upstream
9. Found this http://talk.plesk.com/threads/error-502-bad-gateway-after-upgrade-to-12.305629/#post-754654
10. Tried bootstrapper repair.
/usr/local/psa/bootstrapper/pp11.5.30-bootstrapper/bootstrapper.sh repair
Got ERROR while trying to detect MySQL service name
11. Tried next post about Mysql connector(all was okay in checks, packages installed, ). Only cant find how to recreate cache, because vz is not installed and I got lost in it and its installation
[root@treefolk ~]# rpm -i sw-mariadb-client-1.0.0-13060717.x86_64.rpm
package sw-mariadb-client-1.0.0-13060717.x86_64 is already installed
[root@treefolk ~]# /etc/init.d/sw-cp-server stop
Stopping sw-cp-serverd: [ OK ]
[root@treefolk ~]# /etc/init.d/sw-cp-server start
Starting sw-cp-serverd: [ OK ]
[root@treefolk ~]# rpm -qa | grep mysql-connector
mysql-connector-odbc-5.1.5r1144-7.el6.x86_64
[root@treefolk ~]# /etc/init.d/sw-engine restart
Stopping sw-engine-fpm: [ OK ]
Starting sw-engine-fpm: [ OK ]
UPD:
http://kb.odin.com/en/9294
tried
# $PRODUCT_ROOT_D/admin/sbin/autoinstaller --select-product-id ppsmbe --select-release-current --reinstall-patch --install-component base
Get
ERROR: Currently installed version of product with ID 'ppsmbe' is not available from download site anymore.
Please upgrade to the next available product version to receive software updates.
UPD2:
Found this http://kb.odin.com/en/123072
But dont know how to run this in Centos
/etc/init.d/sw-engine defaults is not recognised
UPD3
Found this http://kb.odin.com/en/118757
All is correct, no changes needed
UPD4
/etc/init.d/mysqld restart
Permission denied
but
plesk db
runs well.
Until I deleted socket. Restart service.
And now with /usr/local/psa/bootstrapper/pp11.5.30-bootstrapper/bootstrapper.sh repair
I got
Trying to find psa database... version is 012000018
Previous product version is 11.5.30, but previous database
version is 012000018. In most of cases it is result of
previous upgrade try failure. Please, restore previous version
from backup, and try again or contact technical support.
DATABASE ERROR!!!
ERROR while trying to check database version
# mysql -uadmin -p`cat /etc/psa/.psa.shadow` -e"DROP DATABASE psa;"
# zcat /var/lib/psa/dumps/mysql.preupgrade.11.5.30-12.0.18.20141008-074828.dump.gz | sed -n '/-- Current Database: `psa`/,/-- Current Database:*/p' | mysql -f -uadmin -p`cat /etc/psa/.psa.shadow`
trying again repair
AND I can login!
trying to update
And got error from what all is started
warning: rpmts_HdrFromFdno: Header V3 RSA/SHA1 Signature, key ID 4520afa9: NOKEY
Retrieving key from file:///etc/pki/rpm-gpg/RPM-GPG-KEY.art.txt
Fatal error during packages installation: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.
Check that the correct key URLs are configured for this repository.
YumBaseError: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.
Check that the correct key URLs are configured for this repository.
Error: Failed to run the Yum utility.
The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.
But this is another story to start
http://kb.odin.com/en/122498
pp11.5.30(but tried to upgrade tp 12)
microupdate - dont remember
Centos 6.4
64x
Linux version 2.6.32-358.14.1.el6.x86_64 ([email protected]) ( gcc version 4.4.7 20120313 (Red Hat 4.4.7-3) (GCC) )
PROBLEM DESCRIPTION
Cant login to plesk panel. After login/password - white screen
STEPS TO REPRODUCE
Login
ACTUAL RESULT
white screen
EXPECTED RESULT
plesk admin panel
ANY ADDITIONAL INFORMATION
Oh...
I`ll try to describe all things done before:
1. I needed ioncube of newest version then preinstalled. So I decided to check plesk/components for update.
2. When I got into admin panel I see message about update failure and grace key. Closed
3. Used Retrive key, deleted .lock file(http://kb.odin.com/en/116189)
4. Got error about wrong IP - first my visit here was about it http://talk.plesk.com/threads/cant-run-site-500-error-server-internal-error.290883/#post-711580
(got wrong IP preinstalled from hostinger)
5. Deleted wrong IP and run update again
6. Got Error smth about inapropriate package for my Key already installed.
7. While trying to get help with it got logout, and cant login back(actual problem).
8. /var/log/sw-cp-server log:
[crit] 1132#0: *358 connect() to unix:/var/run/sw-engine.sock failed (2: No such file or directory) while connecting to upstream
9. Found this http://talk.plesk.com/threads/error-502-bad-gateway-after-upgrade-to-12.305629/#post-754654
10. Tried bootstrapper repair.
/usr/local/psa/bootstrapper/pp11.5.30-bootstrapper/bootstrapper.sh repair
Got ERROR while trying to detect MySQL service name
11. Tried next post about Mysql connector(all was okay in checks, packages installed, ). Only cant find how to recreate cache, because vz is not installed and I got lost in it and its installation
[root@treefolk ~]# rpm -i sw-mariadb-client-1.0.0-13060717.x86_64.rpm
package sw-mariadb-client-1.0.0-13060717.x86_64 is already installed
[root@treefolk ~]# /etc/init.d/sw-cp-server stop
Stopping sw-cp-serverd: [ OK ]
[root@treefolk ~]# /etc/init.d/sw-cp-server start
Starting sw-cp-serverd: [ OK ]
[root@treefolk ~]# rpm -qa | grep mysql-connector
mysql-connector-odbc-5.1.5r1144-7.el6.x86_64
[root@treefolk ~]# /etc/init.d/sw-engine restart
Stopping sw-engine-fpm: [ OK ]
Starting sw-engine-fpm: [ OK ]
UPD:
http://kb.odin.com/en/9294
tried
# $PRODUCT_ROOT_D/admin/sbin/autoinstaller --select-product-id ppsmbe --select-release-current --reinstall-patch --install-component base
Get
ERROR: Currently installed version of product with ID 'ppsmbe' is not available from download site anymore.
Please upgrade to the next available product version to receive software updates.
UPD2:
Found this http://kb.odin.com/en/123072
But dont know how to run this in Centos
/etc/init.d/sw-engine defaults is not recognised
UPD3
Found this http://kb.odin.com/en/118757
All is correct, no changes needed
UPD4
/etc/init.d/mysqld restart
Permission denied
but
plesk db
runs well.
Until I deleted socket. Restart service.
And now with /usr/local/psa/bootstrapper/pp11.5.30-bootstrapper/bootstrapper.sh repair
I got
Trying to find psa database... version is 012000018
Previous product version is 11.5.30, but previous database
version is 012000018. In most of cases it is result of
previous upgrade try failure. Please, restore previous version
from backup, and try again or contact technical support.
DATABASE ERROR!!!
ERROR while trying to check database version
# mysql -uadmin -p`cat /etc/psa/.psa.shadow` -e"DROP DATABASE psa;"
# zcat /var/lib/psa/dumps/mysql.preupgrade.11.5.30-12.0.18.20141008-074828.dump.gz | sed -n '/-- Current Database: `psa`/,/-- Current Database:*/p' | mysql -f -uadmin -p`cat /etc/psa/.psa.shadow`
trying again repair
AND I can login!
trying to update
And got error from what all is started
warning: rpmts_HdrFromFdno: Header V3 RSA/SHA1 Signature, key ID 4520afa9: NOKEY
Retrieving key from file:///etc/pki/rpm-gpg/RPM-GPG-KEY.art.txt
Fatal error during packages installation: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.
Check that the correct key URLs are configured for this repository.
YumBaseError: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.
Check that the correct key URLs are configured for this repository.
Error: Failed to run the Yum utility.
The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.
But this is another story to start
http://kb.odin.com/en/122498
Last edited:
