Question Sometimes problem when update or create subscription

[Arnaud]

Sometimes when i create or update subscription, plesk stand bye a lot of time and i must click on a link for stop the process. In the same time i have on all the websties a 502 Bad Gateway Nginx. I have look in the apache logs and i have found that :

[Fri Dec 09 15:28:25.024022 2016] [mpm_event:notice] [pid 18781:tid 140522687436672] AH00489: Apache/2.4.18 (Ubuntu) OpenSSL/1.0.2g Apache mod_fcgid/2.3.9 configured -- resuming normal operations
[Fri Dec 09 15:28:25.024061 2016] [core:notice] [pid 18781:tid 140522687436672] AH00094: Command line: '/usr/sbin/apache2'
[Fri Dec 09 15:29:54.475030 2016] [mpm_event:notice] [pid 18781:tid 140522687436672] AH00491: caught SIGTERM, shutting down

 

[UFHH01]

Hi Arnaud,

you should consider to use "mpm_prefork" instead of "mpm_event" at for example: => "Home > Tools & Settings > Apache Web Server"
In addition, you should consider to use a "PHP-FPM" - handler, instead of "FastCGI" at for example: => "Home > Subscriptions > (sub)YOUR-DOMAIN.COM > PHP Settings"
You should consider to increase the "Apache restart interval" ( 60 seconds should be great ) at => "Home > Tools & Settings > Apache Web Server"
You are able to set in your PSA database the option "restart_apache_gracefully = true":

Commands to use over the ssh - command line ( logged in as user "root" :


Login to your database - server, using the PSA - database:

plesk db


Insert the SQL - value:

INSERT INTO misc VALUES ('restart_apache_gracefully', 'true');


Exit your database - server:

quit