Issue Spam Filter not visible in Mail Group

[Cenweb]

Hello,

I believe I have SpamAssasin installed. But when I go into Tool & Setting and look under the mail group, there is no spam filters there.

When I look in "Server Components" Spam filter is there.
When I look at Add/Remove products components it says SpamAssasin is alredy installed.

Any help please.
Thanks

 

[Cenweb]

Just to add some more information
This on Plesk ObsidianVersion 18.0.33 for Windows.
It is installed on my own VPS and I do login as as Admin.

Thanks

 

[IgorG]

Do you have the same Spam Filter Settings?

 

[Cenweb]

Yes I do. See below

 

[IgorG]

You mean you don't have this menu item?



Are you sure you are logged in Plesk as an admin?

 

[Cenweb]

Yes I dont have the Spam Filter option. See Screen shot below
And yes I'm logged in as admin. See screenshot below

 

[IgorG]

Do you have Plesk Email Security extension installed?
If I'm not mistaken that extension hides SpamAssassin settings.

 

[Cenweb]

I dont believe I have Plesk Email Security extension installed.
See screenshot of "my extensions" below.
Not unless I should be checking somewhere else for "Plesk Email Security"

 

[Cenweb]

Any update on this please?
I will really appreciate the help.

Thanks

 

[Kaspar]

It's a bit of a guess from my part, but perhaps it's hidden because the Spam Settings are selected in the "Restricted Mode Settings"? Hence your are not able to see them? (not sure tough).

 

[Cenweb]

Thanks Rasp
And how do I check that settings?

 

[Kaspar]

Tools & Settings > Restricted Mode Settings

 

[Cenweb]

Interesting I dont have the "Restricted Mode Setting " option

 

[Kaspar]

Do have Root access to your server? Mean can you login as the Root user?

 

[Kaspar]

Sorry, I just noticed you posted your question in the Plesk Windows forum. I have no experience using Plesk on windows. I am not even sure if there is even such a thing as a Root user on Plesk for Windows.

The "Restricted Mode Setting" allows administrators to hide certain options from other users in Plesk. I suspect this is maybe the case for you. But I could be wrong entirely.

Two other things come to mind related to the "Restricted Mode Setting".
1) Do you have the Tools & Settings > Interface Management Option?


2) And/or the Change View option on bottom left of you screen in Plesk?