Here are a few questions:
Here are some answers, maybe...
In the plesk control panel, here are settings:
1. Useage policy settings - do we choose server wide and personal settings?
2. Should the hits required for spam be set to 4 ???
If you have blacklist and/or white list information from which you feel all users on your server would benefit, select both server-wide and personal, and then enter blacklist and whitleist email addresses as *@domain.TLD or *.domain.TLD or sepcific email addresses. The first form applies the rule to all email addresses from that domain while the second applies to all email from all subdomains of that domain.
For server-wide settings, we stick with the default of 7 hits required; that is, a message must get a score of at least 7 [match seven of the criteria] to be tagged as SPAM. The lower the number of hits required, the more aggressive is the engine, and the more likely that acceptable email will be marked as spam. Also, remember, one person's spam is another person's ham. So keep the server-wide setting fairly loose.
In the spam filter configuration under the personal email account, what are these supposed to be?
1. Do we check the box for server wide settings?
2. When i click on training, and when i check emails as SPAM, it does not seem to do anything when i submit. It shows the same list but all as HAM.
Each user can decide whether or not they want to use the server-wide settings in addition to their own settings. The same with the white lists and black lists. If you have server-wide settings enabled, the administrator's list for each is added to the personal list. A user can add their own good and bad email addresses to the white and black lists, can delete an administrator's selection from their list, and can make the scoring [number of hits] more or less agressive for their personal account.
The second question here is the same that started this thread. Please read the above responses. BTW, when you click on OK after training emails as spam or ham, you should be taken back to the SpamAssassin main screen for that account in Plesk - the one with training at the top, black lists, whitelists, etc.. Don't go back to training until after you have deleted spam from the inbox ON THE SERVER for that account .
Hope this helps.