• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

Resolved Spamfilter - Whitelist doesn't work

Martin73

Martin73

Basic Pleskian
Since a few days I have problems with my spamfilter. Emails from my girlfriend are moved into the spam folder. Also the emails from Cloudflare.

I put the address from my girlfriend and the domain of Cloudflare into the whitelist. Without success. These emails are still landing in the spam folder.

What can I do?
 
Most probably DKIM record is corrupted.
As possible solution try to regenerate the DKIM recored by disabling the "Use DKIM spam protection system to sign outgoing email messages" option and enabling it back.
 
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