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statistics.exe error

Discussion in 'Plesk for Windows - 8.x and Older' started by netors, Jun 15, 2007.

  1. netors

    netors Guest

    Same error here, using Plesk 8.1 in Windows Server 2003, I get this via email:

    User: **********\Plesk Administrator
    Running task: c:\Program Files\SWsoft\Plesk\admin\bin\statistics.exe
    Started: Fri Jun 15 04:30:00 2007
    The task output is attached to the e-mail
    Ended successfully: Fri Jun 15 04:30:03 2007

    Execute ftpmng --get-log-directory --ip-address=xxx.xxx.xxx.xxx failed: Invalid pointer (COM Error 80004003) at getLogDirectory(xxx.xxx.xxx.xxx)

    Anyone can help?'
  2. eugenevdm

    eugenevdm Silver Pleskian

    Nov 11, 2003
    Likes Received:
    I have a question: When you get this error does your statistics actually complete?

    On our system the error is slightly different:

    Execute ftpmng --get-log-directory --ip-address=1X6.25.2X7.57 failed: C:\inetpub\vhosts\Servers\21922\logs\MSFTPSVC21922

    On our system statistics never completes and the last time statistics was updated is a few months ago. This is a clean healthy server!
  3. DmitryT

    DmitryT Guest


    Actually 'Invalid Pointer 8004003' error means that this web-stie is not configured properly in IIS. I would recommend you performing the following steps:

    1) Remove the SiteCache registry branch in Start > Run > regedit > HKEY_LOCAL_MACHINE\SOFTWARE\PLESK\PSA Config\Config\SitesCache;

    2) Reconfigure all the domains with the following command:
    > %plesk_bin%\websrvmng.exe --reconfigure-all

    After that LogDirectory ID should be set to proper value and statistic should calculate correctly.