system user update is failed: Unable to create system user

[MarvinK]

Hi guys out there,

I bought Plesk 10.4 some hours ago and installed it succesfully on my debian 6.0 squeeze root.
If i create a Plesk User with a domain (and a system account), i get the following error:

Error: system user update is failed: Unable to create system user: Unable to execute usermng: usermng: PAM password change failed: 10, User not known to the underlying authentication module usermng: Failed to set password for user 'test12'

If I do

plesk01:~# passwd test12
passwd: user 'test12' does not exist

So the user test12 isn't created on my system. What could be the reason?

I'm thanksful for each small tip.

Thank you.

 

[MarvinK]

no one who has an idea, why there is no user created on my system?

 

[paulieG]

Something very similar occurred for one of our customers a few days ago, a reboot of the entire system resolved it. Not entirely sure what the issue is but I don't think its a Plesk problem per se . AFAIK usermng interacts with useradd/usermod and the Plesk db.

Beyond a reboot I think you'd need to start messing around with the 'usermng' command to see if you can get that to give you more information regarding the problem.

paul.

 

[MarvinK]

Something very similar occurred for one of our customers a few days ago, a reboot of the entire system resolved it. Not entirely sure what the issue is but I don't think its a Plesk problem per se . AFAIK usermng interacts with useradd/usermod and the Plesk db.

thanks paul.
After a reboot, the same error happens again. There is no user created.
useradd and usermod working fine, but plesk doesn't use it

 

[MarvinK]

I now try to reinstall plesk on a debian 5 server.
Could someone give me a working sources.list for debian 5 and plesk?