The autoinstaller still busy after 12h !

[olivierz]

I have upgraded my plesk panel 8.6 to 9.2.2. during the process, the autoinstaller seems to be freeze or busy. I don't have the right to install the rest of the package

do you know the reason ?

regards

 

[Maa]

Quite slow autoinstaller you have here...
Maybe you have slow network or it's just stuck on sumthing.

Anyway, try to execute autoinstaller manually.
# /usr/local/psa/admin/sbin/autoinstaller

There is also a kb for this issue:
http://kb.odin.com/en/1618

 

[olivierz]

it doesn't work. i already made the modification to this 2 files..

here is the error during the console upgrade :
ERROR: Failed to check whether a new license key is available.
Not all packages were installed.
Please, resolve the above problem and try installing the packages again.
If you cannot resolve the problem on your own, contact product technical support for assistance.

 

[olivierz]

here is the log of the update failure :

 

[Maa]

Packages "psa-9.0.0" and "psa-9.2.2" cannot be installed at the same time.

Check it with "rpm -q psa". Autoinstaller would surely fail if you have both of them installed.
Also, any packages from Plesk 8.6/9.0 would confuse autoinstaller also.

If you have something like this, then force upgrade is the only option I can think of.
It depends though...

 

[olivierz]

i have this :
psa-8.6.0-cos5.build86080722.00
psa-9.2.2-cos5.build92090714.19

how could i resolve this stuff ?

 

[olivierz]

here is the check

psa-8.6.0-cos5.build86080722.00
psa-9.2.2-cos5.build92090714.19

how could i resolve this stuff ?

 

[eugenyk]

try rpm -e psa-8.6.0-cos5.build86080722.00

 

[olivierz]

mhhh it send me an error :

erreur: Dépendances requises:
psa-security = 8.0 est nécessaire pour (déjà installé) psa-firewall-1.0. 1-cos5.build86080722.00.i586
psa-security = 8.0 est nécessaire pour (déjà installé) psa-vpn-2.0.1-cos 5.build86080722.00.i586
psa-security = 8.0 est nécessaire pour (déjà installé) psa-fileserver-1. 0.0-cos5.build86080722.00.i586
psa-security = 8.0 est nécessaire pour (déjà installé) psa-watchdog-2.0. 3-cos5.build86080912.20.i586
psa-security = 8.0 est nécessaire pour (déjà installé) cs-gs-2.0.0-cos5. build86080722.00.i586
psa-security = 8.0 est nécessaire pour (déjà installé) psa-bf1942-1.0.0- cos5.build86080722.00.i586
psa-security = 8.0 est nécessaire pour (déjà installé) plesk-billing-5.6 .1-3.noarch
psa-security = 8.0 est nécessaire pour (déjà installé) psa-bf2-1.0.0-cos 5.build86080722.00.i586
psa-security = 8.0 est nécessaire pour (déjà installé) psa-kav-1.0.0-cos 5.build86080722.00.i386
psa = 8.6.0 est nécessaire pour (déjà installé) psa-api-8.6.0-cos5.build 86080930.08.noarch
psa = 8.6.0 est nécessaire pour (déjà installé) psa-hotfix3-8.6.0-cos5.b uild86080822.20.i586
psa = 8.6.0 est nécessaire pour (déjà installé) psa-hotfix4-8.6.0-8.6.0- cos5.build86080910.19.i586
psa = 8.6.0 est nécessaire pour (déjà installé) psa-api-rpc-8.6.0-cos5.b uild86080930.08.noarch
psa = 8.6.0 est nécessaire pour (déjà installé) psa-migration-manager-8. 6.0-cos5.build86080930.08.i586
psa = 8.6.0 est nécessaire pour (déjà installé) psa-backup-manager-8.6.0 -cos5.build86080930.08.i586
psa = 8.6.0 est nécessaire pour (déjà installé) psa-updates-8.6.0-cos5.b uild86080930.08.noarch
psa = 8.6.0 est nécessaire pour (déjà installé) psa-appvault-updates-8.6 .0-cos5.build86080722.00.noarch

 

[olivierz]

an other test report this mail :
Parallels Products Installer 3.4.1 (build at 2009-02-04 18:09 svn rev. 0) started at (timezone CET) Thu Aug 20 16:29:12 2009
Command line args: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_9_2_2 [email protected] --install-component=base --install-component=api --install-component=backup-ded --install-component=pmm-ded --install-component=sbm --install-component=java --install-component=psa-firewall --install-component=psa-vpn --install-component=psa-fileserver --install-component=watchdog --install-component=cs-gs --install-component=battlefield --install-component=bf2 --install-component=kav --install-component=spamassassin --install-component=atis

Try to find rcfile...
Autoinstaller rcfile not found.
Checking hostname is sucessfull.
Opsys detected as: os_vendor=CentOS os_name=Linux version=5.3 arch=i686 environment=~empty
Final opsys (with overriding) is: os_vendor=CentOS os_name=Linux version=5.3 arch=i686 environment=~empty
Downloading the file products.inf3: 100% done.
Downloading the file plesk.inf3: 11%..21%..31%..41%..51%..60%..70%..80%..90%..100% done.
Downloading the file sitebuilder.inf3: 15%..35%..55%..75%..100% done.
Downloading the file sso.inf3: 13%..27%..40%..54%..67%..81%..100% done.
repository: Get brief packages info for all sources
Checking for installed packages...
Downloading the file PSA_9.2.2/plesk-9.2.2-cos5-i386.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% done.
repository: Get brief packages info for all sources
Detecting installed product components.
Component plesk/base: mode upgrade, installed=1216664092, available=1247574221
Checking if key update required for component plesk/base
Config allows upgrade from version 9.0 without key update
Currently installed component version is 8.6.0-cos5.build86080722.00
Keyupgrade need for plesk/base
Component plesk/psa-autoinstaller: mode up2date, installed=1233749526, available=1233749526
Component plesk/php5: mode up2date, installed=1247574222, available=1247574222
Component plesk/postgresql: mode up2date, installed=1200149109, available=1200149109
Component plesk/vault: mode upgrade, installed=1247574212, available=1247574212
Component plesk/ppwse: mode upgrade, installed=1216664208, available=1247574192
Component plesk/api: mode up2date, installed=1247574142, available=1247574142
Component plesk/pmm-ded: mode upgrade, installed=1222739639, available=1247574110
Component plesk/sb-publish: mode up2date, installed=1179887960, available=1179887960
Component plesk/sbm: mode upgrade, installed=1210144475, available=1220864885
Component plesk/cf-support: mode upgrade, installed=1216664238, available=1247574203
Component plesk/miva: mode upgrade, installed=1216664251, available=1247574205
Component plesk/billing: mode upgrade, installed=1218621008, available=1245902780
Component plesk/mod-bw: mode up2date, installed=1194490362, available=1194490362
Component plesk/asp: mode upgrade, installed=1200369759, available=1223517992
Component plesk/java: mode upgrade, installed=1216663971, available=1247574147
Component plesk/mod_python: mode up2date, installed=1168104591, available=1168104591
Component plesk/ruby: mode upgrade, installed=1216664242, available=1247574204
Component plesk/qmail: mode upgrade, installed=1247574219, available=1247574219
Component plesk/postfix: mode install, installed=0, available=1247574219
Component plesk/psa-firewall: mode upgrade, installed=1216663966, available=1247574146
Component plesk/psa-vpn: mode upgrade, installed=1216664151, available=1247574175
Component plesk/psa-fileserver: mode upgrade, installed=1247565388, available=1247574140
Component plesk/sshterm: mode upgrade, installed=1216663869, available=1228112978
Component plesk/watchdog: mode upgrade, installed=1221225790, available=1247574196
Component plesk/cs-gs: mode upgrade, installed=1216663963, available=1247574144
Component plesk/battlefield: mode upgrade, installed=1216664191, available=1247574185
Component plesk/bf2: mode upgrade, installed=1216664236, available=1247574202
Component plesk/mailman: mode upgrade, installed=1216664229, available=1247574201
Component plesk/kav: mode upgrade, installed=1216664265, available=1247574210
Component plesk/drweb: mode upgrade, installed=1246602982, available=1247574126
Component plesk/spamassassin: mode upgrade, installed=1216663977, available=1247574150
Component plesk/backup-ded: mode upgrade, installed=1222739637, available=1247574199
Component plesk/atis: mode upgrade, installed=1214312444, available=1233647552
Component plesk/de-DE-locale: mode install, installed=0, available=1247208745
Component plesk/ja-JP-locale: mode install, installed=0, available=1247208828
Component plesk/es-ES-locale: mode install, installed=0, available=1247208770
Component plesk/ru-RU-locale: mode install, installed=0, available=1247208847
Component plesk/fr-FR-locale: mode upgrade, installed=1216193038, available=1247208789
Component plesk/it-IT-locale: mode install, installed=0, available=1247208808
Component plesk/zh-CN-locale: mode install, installed=0, available=1247208867
Component plesk/zh-TW-locale: mode install, installed=0, available=1247208885
Component plesk/nl-NL-locale: mode install, installed=0, available=1247208904
Component plesk/horde: mode upgrade, installed=1216664186, available=1247574183
Component plesk/atmail: mode install, installed=0, available=1247574122
Exchanging information with licensing server.
Downloading the file PSA_9.2.2/plesk_getkeyinfo.sh: 100% done.
Failed to check whether a new license key is available.
ERROR: Failed to check whether a new license key is available.
Not all packages were installed.
Please, contact product technical support.

 

[Maa]

Ok. This is kind of "Plesk force upgrade guide"...

First - check database version:

# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa
mysql> select * from misc where param="version";

If it is actual - 9.2. It is fine.
If it is 8.6 - it's bad. Force upgrade would not work.

In case your database was upgraded:

- Take all rpm's from psa 9.2.2 distribution.
- Copy them to the same directory.
- Run:
# rpm -Uvh --force /psa/distrib/dir/*

This would forcefully install latest Plesk.
Let me know this helps...

 

[olivierz]

the database was upgraded. "version 0922"

where could i found the rpm ?

 

[Maa]

Here you can find gzipped package for your OS:

http://www.parallels.com/download/plesk9/