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The document contains no data??

Discussion in 'Plesk for Windows - 8.x and Older' started by Mave, Jul 20, 2004.

  1. Mave

    Mave Guest

    I have a big problem. If i want to create an user and i fill in his domain, his datas and then i klick on the button "update", i get a requester with the words "The document contains no data." This error comes 3 or 5 minutes later. I can do it with or without firewall, all the same.

    This error i never seen befor and i don´t know what this can be.

    Please help. Thanks
  2. Laurence@

    Laurence@ Basic Pleskian

    Nov 25, 2001
    Likes Received:
    We have 4 Plesk 7.0.x servers now and this happens in 1 in 5 cases when I set up a new client. In the setup area I enter an FTP user/pass and set the hosting parameters and it returns 'The Document contains no data". After this there are 2 scenarios:

    1) If I just attempt to update it again, it will return to the main domain page with no hosting set. I have to delete teh domain but I can no longert use that same FTP username.

    2) In order to try and preserve the FTP username, I enter "username2" and update it. After this we have another 2 scenarios:

    (a) It will update with no hosting (see 1).
    (b) It will update fine.

    If it updates fine, I still have teh domain setup with "user2" so I go back into Setup and attempt to reset to the original requested username and 2 things can happen:

    (i) It updates fine.
    (ii) It says (Unable to update hosting: user already exists).

    Most annoying.