Issue tools settings plesk updates ... took too long to respond

[ilweb]

Server operating system version

ubuntu 20.04

Plesk version and microupdate number

18.0.43

Hello,
I have a problem with Plesk updates,
I get an error, it took too long to respond.

port 8447 result
PORT STATE SERVICE
8447 / tcp open unknown

# update the plesk installer

BUSY: The update operation was blocked by another update process.
exit status 1

I also tried
# ps aux | grep update
root 1073635 0,0 0,0 11516 720 points / 1 S + 10:39 0:00 grep --color = automatic update
root @ host: ~ # kill -9 11516
bash: kill: (11516) - No such process

any suggestions?

Thank you

Grazie

 

[Maarten]

Unable to open the "Updates and Upgrades" page or start Plesk Installer in CLI: Update operation was locked by another update process

Applicable to: Plesk for Linux Plesk for Windows Symptoms When clicking on Updates and Upgrades in Plesk, the page prompts for a root password or does not open at all with one of the following ...

support.plesk.com

 

[ilweb]

# plesk installer stop
Plesk Installer is not running.

it did not work
Thank you