• We value your experience with Plesk during 2024
    Plesk strives to perform even better in 2025. To help us improve further, please answer a few questions about your experience with Plesk Obsidian 2024.
    Please take this short survey:
    https://pt-research.typeform.com/to/AmZvSXkx
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

Issue Ubuntu Plesk Unistall

X

xauriello

Guest
Hi,

I'm try to recover my ubuntu installation. I uninstall Mysql and php. Now i'm trying to remove plesk (I removed most of components) but there are still two that i'm not able to remove :

plesk- core and plesk-config-troubleshooter.

when I try to remove them .... i recieve the following errors :

sudo dpkg --force-all -P plesk-core

dpkg: plesk-core: dependency problems, but removing anyway as you requested:
plesk-config-troubleshooter depends on plesk-core (>= 12.0.18).

(Reading database ... 241147 files and directories currently installed.)
Removing plesk-core (12.0.18-ubuntu14.04.build1200140625.13) ...
Stopping psa... done
dpkg action:

ERROR while trying to detect MySQL service name
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again

dpkg action:

ERROR while trying to detect MySQL service name
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again


detect MySQL service name

***** installing problem report *****
ERROR while trying to detect MySQL service name
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again
detect MySQL service name
dpkg: error processing package plesk-core (--purge):
subprocess installed pre-removal script returned error exit status 1
Errors were encountered while processing:
plesk-core

seem unistall look for Mysql server, but I alredy uninstall it.

Any idea to solve this situation ?

thanks for all your support
Xauriello
 
Hi xauriello,

first, pls. be informed, that it is much easier to setup a new server - most server hoster provide this option over their control panel.

Second, Plesk provides a removal script at KB - article 112988:



Third, in order to avoid issues/problems/failures, it is recommended to FIRST uninstall all Plesk packages, if you do a manual Plesk - removal. After that, you would continue to remove ( depending ) services and their configuration - files, which are not shipped with Plesk.
 
Hi ,
thank for your feedback.
I tried to use script file but seem still two components remains :
plesk-core, plesk-config-troubleshooter

Thank for all your support
Xauriello

here below errors :

root@admin53008117:~# sh p.sh
Deinstallation...
Gavering info from the system... done
Follow packages going to be uninstalled:
log4cpp-plesk
plesk-core

Do you want to continue? [y/n]: y
(Reading database ... 241147 files and directories currently installed.)
Removing plesk-core (12.0.18-ubuntu14.04.build1200140625.13) ...
Stopping psa... done
dpkg action:

ERROR while trying to detect MySQL service name
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again

dpkg action:

ERROR while trying to detect MySQL service name
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again


detect MySQL service name

***** installing problem report *****
ERROR while trying to detect MySQL service name
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again
detect MySQL service name
Hit:1 http://us.archive.ubuntu.com/ubuntu xenial InRelease
Get:2 http://security.ubuntu.com/ubuntu xenial-security InRelease [94.5 kB]
Get:3 http://us.archive.ubuntu.com/ubuntu xenial-updates InRelease [94.5 kB]
Hit:4 http://us.archive.ubuntu.com/ubuntu xenial-backports InRelease
Get:5 http://us.archive.ubuntu.com/ubuntu xenial-updates/universe Sources [51.1 kB]
Get:6 http://us.archive.ubuntu.com/ubuntu xenial-updates/universe amd64 Packages [136 kB]
Get:7 http://us.archive.ubuntu.com/ubuntu xenial-updates/universe i386 Packages [133 kB]
Get:8 http://us.archive.ubuntu.com/ubuntu xenial-updates/universe Translation-en [67.7 kB]
Fetched 576 kB in 1s (367 kB/s)
Reading package lists... Done
Reading package lists...
Building dependency tree...
Reading state information...
You might want to run 'apt-get -f install' to correct these:
The following packages have unmet dependencies:
plesk-config-troubleshooter : Depends: virtual-mysql-server or
mysql-server
plesk-core : PreDepends: pp12.0.18-bootstrapper but it is not installable
PreDepends: virtual-mysql-server or
mysql-server
Depends: log4cpp-plesk but it is not installable
Depends: plesk-base (>= 12.0.18) but it is not installable
Depends: plesk-service-node-utilities (>= 12.0.18) but it is not installable
Depends: libpam-plesk but it is not installable
Depends: psa-zendframework (>= 1.11.15) but it is not installable
Depends: psa-phpmyadmin (>= 3.5.2.2) but it is not installable
Depends: psa-phppgadmin (>= 5.1) but it is not installable
Depends: plesk-aps-php-runtime (>= 11.6.0) but it is not installable
Depends: libmyodbc but it is not installable
Depends: psa-libxml-proxy but it is not installable
Depends: sw-doctrine but it is not installable
Depends: psa-pylibplesk but it is not installable
Depends: psa-locale-base-en-us (>= 12.0.0) but it is not installable or
psa-locale-base-12.0.18 but it is not installable
postfix : Conflicts: mail-transport-agent
sendmail-bin : Depends: sendmail-base (= 8.15.2-3) but it is not going to be installed
Depends: sendmail-cf (= 8.15.2-3) but it is not going to be installed
Conflicts: mail-transport-agent
E: Unmet dependencies. Try 'apt-get -f install' with no packages (or specify a solution).
Reading package lists...
Building dependency tree...
Reading state information...
Correcting dependencies... Done
The following packages were automatically installed and are no longer required:
libdbd-mysql-perl libmysqlclient20 mariadb-client-10.0 mariadb-client-core-10.0 mariadb-common mariadb-server-10.0 mariadb-server-core-10.0 mysql-common
Use 'apt autoremove' to remove them.
The following additional packages will be installed:
libdbd-mysql-perl libmysqlclient20 mariadb-client-10.0 mariadb-client-core-10.0 mariadb-common mariadb-server-10.0 mariadb-server-core-10.0 mysql-common
Suggested packages:
mariadb-test tinyca
The following packages will be REMOVED:
plesk-config-troubleshooter plesk-core
The following NEW packages will be installed:
libdbd-mysql-perl libmysqlclient20 mariadb-client-10.0 mariadb-client-core-10.0 mariadb-common mariadb-server-10.0 mariadb-server-core-10.0 mysql-common
0 upgraded, 8 newly installed, 2 to remove and 551 not upgraded.
1 not fully installed or removed.
Need to get 828 kB/14.9 MB of archives.
After this operation, 84.6 MB of additional disk space will be used.
Get:1 http://us.archive.ubuntu.com/ubuntu xenial-updates/main amd64 mysql-common all 5.7.12-0ubuntu1.1 [17.0 kB]
Get:2 http://us.archive.ubuntu.com/ubuntu xenial-updates/main amd64 libmysqlclient20 amd64 5.7.12-0ubuntu1.1 [811 kB]
Fetched 828 kB in 1s (730 kB/s)
Preconfiguring packages ...
(Reading database ... 241147 files and directories currently installed.)
Removing plesk-config-troubleshooter (12.0.18-ubuntu14.04.build1200140623.14) ...
dpkg action:

ERROR while trying to detect MySQL service name
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again

dpkg action:

ERROR while trying to detect MySQL service name
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again


detect MySQL service name

***** installing problem report *****
ERROR while trying to detect MySQL service name
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again
detect MySQL service name
dpkg: error processing package plesk-config-troubleshooter (--remove):
subprocess installed pre-removal script returned error exit status 1
dpkg: plesk-core: dependency problems, but removing anyway as you requested:
plesk-config-troubleshooter depends on plesk-core (>= 12.0.18).

Removing plesk-core (12.0.18-ubuntu14.04.build1200140625.13) ...
Stopping psa... done
dpkg action:

ERROR while trying to detect MySQL service name
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again

dpkg action:

ERROR while trying to detect MySQL service name
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again


detect MySQL service name

***** installing problem report *****
ERROR while trying to detect MySQL service name
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again
detect MySQL service name
dpkg: error processing package plesk-core (--remove):
subprocess installed pre-removal script returned error exit status 1
Errors were encountered while processing:
plesk-config-troubleshooter
plesk-core
E: Sub-process /usr/bin/dpkg returned an error code (1)
You have new mail in /var/mail/root
 
Hi xauriello,

consider to INSTALL again what is suggested

Code: 
libdbd-mysql-perl libmysqlclient20 mariadb-client-10.0 mariadb-client-core-10.0 mariadb-common mariadb-server-10.0 mariadb-server-core-10.0 mysql-common

and retry the uninstall process.

Apart from that, you have "551 not upgraded" - packages on your server, which needs your attention - they sure don't all depend on Plesk-related packages! ( use the command "apt-get -u upgrade" to list the packages )
 
Hi,

thanks for your feedback. I know there are many packeges to upgrade / remove, but all these correction are blocked by
plesk-config-troubleshooter
plesk-core
 
New Hi,

thanks for your feedback. I know there are many packeges to upgrade / remove, but all these correction are blocked by
plesk-config-troubleshooter
plesk-core

uninstall procedure look for mysql server that is not installed on server.

How I can fix it ? without removing the two packages, I cannot go on to fix others issue.

Thanks for all your support
Xauriello

"
Removing plesk-config-troubleshooter (12.0.18-ubuntu14.04.build1200140623.14) ...
dpkg action:

ERROR while trying to detect MySQL service name
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again

dpkg action:

ERROR while trying to detect MySQL service name
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again


detect MySQL service name

***** installing problem report *****
ERROR while trying to detect MySQL service name
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again
detect MySQL service name
dpkg: error processing package plesk-config-troubleshooter (--remove):
subprocess installed pre-removal script returned error exit status 1
dpkg: plesk-core: dependency problems, but removing anyway as you requested:
plesk-config-troubleshooter depends on plesk-core (>= 12.0.18).

Removing plesk-core (12.0.18-ubuntu14.04.build1200140625.13) ...
Stopping psa... done
dpkg action:

ERROR while trying to detect MySQL service name
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again

dpkg action:

ERROR while trying to detect MySQL service name
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again


detect MySQL service name

***** installing problem report *****
ERROR while trying to detect MySQL service name
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_installation.log), fix and try again
detect MySQL service name
dpkg: error processing package plesk-core (--remove):
subprocess installed pre-removal script returned error exit status 1
Errors were encountered while processing:
plesk-config-troubleshooter
plesk-core
E: Sub-process /usr/bin/dpkg returned an error code (1)"
 
You must log in or register to reply here.

Similar threads

A
Question Plesk install in ubuntu
Replies
2
Views
424
alexk345
A
T
Issue Failed to update Plesk / special device /dev/vda1 does not exist
Replies
1
Views
153
ThomasHeijmans
T
M
Issue Crash after Update
Replies
2
Views
406
Marek M.
M
Daerik
Issue Error Upgrading Plesk Obsidian 18.0.63 to 18.0.64: HTTPS Error 404 - Not Found (MaxScale Repo)
Replies
6
Views
832
Daerik
Daerik
D
Issue Unable to open Plesk webpage Apollo error code 400 /cp/javascript/vendors.js:9
Replies
0
Views
121
dumby
D
Back
Top