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Unable to accept the template

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by tech01, Jul 7, 2011.

  1. tech01

    tech01 Basic Pleskian

    21
    90%
    Joined:
    May 22, 2009
    Messages:
    65
    Likes Received:
    3
    I get the follow error in the event outputs when trying to add new customers through the web store. I have tried enabling frontpage and disabling all features this is not taking. Client is pushed to linux but the subscriptions are not fails on the plan and in progress was on the domain but that finally went through. Domain name has now been created with no way to link it officially to it's package once I get this fixed.

    Any suggestions on this? (because it is 10.2 there is no option to add Frontpage page counts)

    <log><mbapi>
    <header>
    <success>0</success>
    <errorCount>2</errorCount>
    <errors>
    <error>
    <title>Panel Error</title>
    <message>ProcessPanelCommand: pleskunix: Unable to accept the template: the following limitations are exceeded.
    Description Requested Allowed
    FrontPage support switched on switched off
    FrontPage authoring switched on switched off</message>
    </error>
    <error>
    <title>Panel Error</title>
    <message>ProcessPanelCommand: Panel Error pleskunix: Unable to accept the template: the following limitations are exceeded.
    Description Requested Allowed
    FrontPage support switched on switched off
    FrontPage authoring switched on switched off"pleskunix"</message>
    </error>
    </errors>
    <timestamp>1310094005</timestamp>
    <numResults>0</numResults>
    <numTotalRecords>0</numTotalRecords>
    <numAffectedRows>0</numAffectedRows>
    <sortColumnName/>
    <sortColumn/>
    <sortDir/>
    </header>
    <results><paginationLinks>
    <paginationStats>
    <rowsPerPage>-1</rowsPerPage>
    <startingRowNum>1</startingRowNum>
    <stoppingRowNum>-1</stoppingRowNum>
    <totalRows>0</totalRows>
    <totalPages>1</totalPages>
    </paginationStats>
    <prevNextLinks>
    <previousLinkOffset>0</previousLinkOffset>
    </prevNextLinks>
    <pageLinks>
    <pages>
    <pageNumber>1</pageNumber>
    <pageOffset>0</pageOffset>
    </pages>
    <beginningLinkOffset>0</beginningLinkOffset>
    <currentPageNumber>1</currentPageNumber>
    <endLinkOffset>0</endLinkOffset>
    </pageLinks>
    </paginationLinks>
    </results>
    </mbapi>
    <queueRules>
    <clientID>28</clientID>
    <clientStatus>0</clientStatus>
    <clientActive>1</clientActive>
    <hasBalance>0</hasBalance>
    <packageID>84</packageID>
    <packageStatus>1</packageStatus>
    <parentItem>
    <parentQueueID></parentQueueID>
    <completed></completed>
    <errors></errors>
    </parentItem>
    <willItRun>yes</willItRun>
    <queueMessage>Active Client and this invoice is paid, going to run.</queueMessage>
    </queueRules></log>
     
  2. IgorG

    IgorG Forums Analyst Staff Member

    49
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    Joined:
    Oct 27, 2009
    Messages:
    24,539
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    1,239
    Location:
    Novosibirsk, Russia
    Affiliate:
    https://plesk.com/?a_aid=59ae552b0731c
    Is it really Plesk for Linux?
    Try to find FR options for plan with
     
  3. tech01

    tech01 Basic Pleskian

    21
    90%
    Joined:
    May 22, 2009
    Messages:
    65
    Likes Received:
    3
    Confirmed Linux - Output attached

    /usr/local/psa/bin/service_plan --info starter

    General
    ================================================
    Service plan name starter
    Owner's name Admin Owner NAme (admin)

    Mail
    ================================================
    What to do with mail sent to nonexistent users Reject
    Webmail horde

    Limits
    ================================================
    Domains 1
    Subdomains 2
    Domain aliases 5
    Disk space 5120 MB
    Notify upon reaching 4608 MB
    Traffic 256000 MB/month
    Notify upon reaching 245760 MB/month
    Web users 1
    Additional FTP accounts 1
    Databases 2
    Mailboxes 20
    Mailbox size 10485760 KB
    Mailing lists 1
    Java applications 5
    Sites published with SiteBuilder 1
    Mobile Sites 1
    Expiration date 1 Year(s)
    upsell_site_builder 1
    Overuse policy notify

    Log Rotation
    ================================================
    Log rotation condition by time: Weekly
    Maximum number of log files 52
    Compress log files true
    Send processed log files to e-mail logs@htd.net

    Settings
    ================================================
    Mailing lists true
    Retain web and traffic statistics false

    DNS
    ================================================
    Type of domain DNS zone master

    Physical hosting
    ================================================
    Hard disk quota 5120 MB
    SSL support true
    Microsoft FrontPage support false
    Allow web users to use scripts true
    Apache ASP support true

    SSI support true
    PHP Notice: Undefined index: ssi_html

    PHP Notice: Undefined index: ssi_html

    false
    PHP support true
    run PHP as fastcgi
    PHP safe mode true
    CGI support true
    Perl support true
    Python support true
    ColdFusion support false
    Miva support true
    Web statistics Webalizer
    Protect directory '/plesk-stat/webstat/' true
    Custom error documents true

    Performance
    ================================================
    Maximum bandwidth usage (KB/s) 1024000
    Connections limited to 25

    Permissions
    ================================================
    domain creation true
    hosting parameters management true
    PHP safe mode management. true
    system access management false
    Non-chrooted shell management. false
    hard disk quota management true
    subdomain management true
    domain aliases management true
    log rotation management true
    Anonymous FTP management. true
    additional FTP accounts management true
    allows managing scheduler true
    DNS management true
    Java web applications management true
    allows changing web statistics type true
    mailing lists management true
    allows managing spam filter true
    antivirus management true
    Allows or prohibits performing backup in server repository true
    Allows or prohibits performing backup in personal FTP repository true
    hosting performance management true
    Ability to select a database server true
    Provides access to Application Catalog false
    Allows setup of potentially insecure web scripting options that override provide r's policy false
     
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