Issue Unable to add mailbox

[slsangco]

Hi I'm new to plesk and using 11.5 Update #23 PPA version. I'm encountering problems adding a new mailbox though I have a limit of 250 mailboxes, I was on 219 mailbox but I can no longer add a mailbox. Is there an old thread here or can you guide me on how to solve the issue? Thanks.

 

[MarkM]

Are you getting a specific error message?

 

[slsangco]

the error message on control panel was, Mailbox "off" ,
"The limit on the number of mailboxes has been reached."

Though I still have 31 units available

 

[IgorG]

Run

# plesk db
mysql> select concat(mail.mail_name,"@",domains.name) as address from mail,domains,accounts where mail.dom_id=domains.id and mail.account_id=accounts.id order by address;

and make sure that you really have 219 mailboxes according to Plesk database records.

 

[slsangco]

sorry for taking awhile. There's no database created at Websites/Databases for the subject domain.

And command "plesk db" has an error "-bash: plesk: command not found"

 

[Bitpalast]

Please add your Plesk version and operating system version here as it seems that you are not using Plesk Onyx but an earlier version.

 

[slsangco]

Please add your Plesk version and operating system version here as it seems that you are not using Plesk Onyx but an earlier version.

PPA version
11.5 Update #23

and OS CentOS release 6.8 (Final)