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Unable to configure/update client or domain backups due to SMTP errors

Discussion in 'Plesk for Linux - 8.x and Older' started by RicardoGRTL, Jun 9, 2011.

  1. RicardoGRTL

    RicardoGRTL Guest

    Hello all,

    I'm using Plesk control panel for Linux/Unix 8.6.0 build 86081001.10 on Debian 4.0.

    Here's the problem: I have domain backups set to deliver to a FTP repository; I need to
    modify this and set the backup at the client level. Whenever I click on the Tools > Back
    Up icon I get the error message "The SMTP server service is switched off." whether at the
    client or domain levels. I reproduced the error and then checked the logs for mail
    errors: nothing in /opt/psa/var/log/maillog, /var/log/daemon.log, .../messages, and
    .../syslog. Since Plesk's reporting that the SMTP server serivce is off, I didn't restart
    it via "Apply selected solutions" button. Since there is a cron job that runs every 15
    minutes I figured that the mail would not be sent and I would see the subsequent errors
    in the logs. But there were no errors; qmail did it's job and the cron-generated mail was
    delivered. I can click the Back Up icon to cause the SMTP error to reoccur, then go
    directly to Desktop > Services Management and see that the SMTP service is up!

    Ricardo Davis