Resolved Unable to forward the form from the Sitejet Builder to an external address.

[StillAlive]

Hello,

I have the following problem:
I created a contact form using the Sitejet Builder, and the submitted forms are currently being forwarded to an email address created in Plesk. However, I am unable to forward these emails to an externally hosted address (in this case, with Strato).

I used the import tool, and now emails that I send to the Plesk address are also being forwarded to the Strato address, but not the forms from Sitejet Builder.
Mails send from the Plesk adress directly (via thunderbbird) will only land in Sent ordner but will not arrive at the location.

The email addresses are all within the same domain. DKIM is set and SPF is configured for all.
The logs don't contain anything helpful.

If it wasn't clear already, I'm a total newbie when it comes to this stuff.

Thanks in advance!

 

[Kaspar@Plesk]

I am trying visualize your setup. Do understand concretely that Siteform sends messages to a mailbox on your Plesk server, which in turn should forward the message to an external mailbox? Is that correct?

 

[StillAlive]

I am trying visualize your setup. Do understand concretely that Siteform sends messages to a mailbox on your Plesk server, which in turn should forward the message to an external mailbox? Is that correct?

Yes, exactly

 

[Kaspar@Plesk]

Thank you for clarifying. Do you successfully receive the email from your Sitejet form on the mailbox on your Plesk server?

 

[StillAlive]

Thank you for clarifying. Do you successfully receive the email from your Sitejet form on the mailbox on your Plesk server?

Yes, I receive the email from the Sitejet form on the mailbox on my Plesk server.

 

[StillAlive]

Okay, case closed. I changed something in the DNS settings and opened some ports; now it’s functioning. I wont ask why im just happy.
Still, thank you