Unable to remove mail accounts

[basaja]

Hi, after upgrade to Plesk 9.2 (Debian) when I try to remove mail accounts I see this error:
-----------------------------
ERROR: PleskUtilException

mailmng failed: Some errors occured. See log for details
--------------------------------------------------------------------------------
0: class.MailManager.php:242
MailManager::execWithException(string 'smart_exec', string 'mailmng', array, array, string 'lst')
1: class.MailManager.php:274
MailManager->callMailManager(string 'remove-mailname', array)
2: class.MailManager.php:354
MailManager->removeMailname(string 'domain.com', string 'prueba')
3: cmd_mail.php3:1357
mn_del(string '887')
4: class.MailNamesList.php:597
MailNamesList->remove(array)
5: mail_names_remove.php:55
-----------------------------

I enable "display_errors" and I see this error line:
Fatal error: Exception thrown without a stack frame in Unknown on line 0

I don´t see nothing in system error logs.

When mailmng try to remove mail from psa, it can delete mail from "accounts" table but not from "mail" table.

Can anyone help me?

Thanks!!

 

[Andrey Kucherov]

Hello,

Please use the following article in order to fix the problem:

http://kb.odin.com/en/944

 

[basaja]

Hi Andrey,

Thanks for your answer.

I have this error when execute this command /usr/local/psa/admin/sbin/mchk --with-spam

host:/# /usr/local/psa/admin/sbin/mchk --with-spam
==> Checking for: mail_spam_restore... ok
==> Checking for: mailsrv_conf_init... ok
==> Checking for: mail_mailbox_restore... ok
==> Checking for: mailsrv_entities_dump... ok
==> Checking for: mail_auth_dump... ok
==> Checking for: mailman_lists_dump... ok
==> Checking for: mail_responder_restore... ok
==> Checking for: mail_drweb_restore... ok
==> Checking for: mail_kav_restore... ok
==> Checking for: mail_spf_restore... ok
==> Checking for: mail_dk_restore... fail
Errors occured in mail restore procedure
Some utilities was exited with errors:
/usr/lib/plesk-9.0/mail_dk_restore

Now I exec this command:
/usr/lib/plesk-9.0/mail_dk_restore

host:/# /usr/lib/plesk-9.0/mail_dk_restore
E: domain.com: key file /etc/domainkeys/domain.com/default not exists or not a file: No such file or directory

I have this error.

The problem continued.

 

[basaja]

Any suggestion about this problem?

Thanks.

 

[eugenevdm]

This problem will keep on happening and you will keep on having to fix it. If you follow the advice in article here http://kb.odin.com/en/6410 and you have a large system your clients will be offline for hours.

 

[AdgarH]

you can try to log out and close all browser windows so the session gets reset.