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Issue Unexpected token t in JSON at position 374

S

srib

New Pleskian
Server operating system version
Ubuntu 16.04.7 LTS
Plesk version and microupdate number
18.0.34
Seeing the following message under a few domains on my Plesk:
Unexpected token t in JSON at position 374
1731476068629.png
Running Plesk Obsidian 18.0.34 Update #2 (last updated in 2021).

Trying to update packages, receiving an error: Unable to receive update information for th epackage(s)

1731476177691.png

Looks like we are on a very old and out of date Plesk that is having issues. What is the best way to get out of this?

-Sri
 
Hi, Ubuntu 16 is already out of support since quite long (2021).
Here, probably the best would be to migrate to an up-to-date OS and see if that still works even with the issues you're experiencing.

Plesk Migration and Transfer Guide

Applicable to: Plesk for Linux Plesk for Windows Table of contents General Information Planning migration Preparing servers Migration pre-check Migration (data transfer) ...
support.plesk.com support.plesk.com

Should you have issues during the migration, I would suggest reaching out to our support team.
(Use the license from the new system to open the request, as old OSes will not be accepted)

Here I in the best case is just some corrupted file, or the server got hacked due to being so out of date with no security patches from OS, etc.
 
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