Update failed (Plesk 11.5.3 #11)

[EmanuelA]

Good Night,

I have a problem in my Plesk panel after the automatic update made ​​by the panel gave the following message:

Update failed. All details were recorded so you can download the log file and send it to technical support.

I think it's a bug since installing this all correct.

I wonder how this problem can be solved ...

I will be posting the log file below.

Thanks in advance for your help!

2013/08/07 18:47:54:546 4408 4048 Info: start "C:\Program Files (x86)\Parallels\Plesk\admin\bin\dbupgrade.exe" --upgrade --from-version=11.5.34 --to-version=11.5.35
2013/08/07 18:47:54:562 4408 4048 Info: Execute C:\Program Files (x86)\Parallels\Plesk\admin\bin\sshost.exe --settings-backup
2013/08/07 18:48:00:140 4408 4048 Info: MySQLDatabaseProvider Execute: SET SESSION TRANSACTION ISOLATION LEVEL READ UNCOMMITTED
2013/08/07 18:48:00:140 4408 4048 Info: MySQLDatabaseProvider Query: select version()
2013/08/07 18:48:00:140 4408 4048 Info: MySQLDatabaseProvider Execute: SET NAMES 'utf8'
2013/08/07 18:48:00:140 4408 4048 Info: SQL: DELETE FROM smb_productUpgrades
2013/08/07 18:48:00:140 4408 4048 Info: MySQLDatabaseProvider Execute: DELETE FROM smb_productUpgrades
2013/08/07 18:48:00:156 4408 4048 Info: MySQLDatabaseProvider Execute: SET SESSION TRANSACTION ISOLATION LEVEL READ UNCOMMITTED
2013/08/07 18:48:00:156 4408 4048 Info: MySQLDatabaseProvider Query: select version()
2013/08/07 18:48:00:156 4408 4048 Info: MySQLDatabaseProvider Execute: SET NAMES 'utf8'
2013/08/07 18:48:00:156 4408 4048 Info: SQL: DELETE FROM smb_componentUpdates
2013/08/07 18:48:00:156 4408 4048 Info: MySQLDatabaseProvider Execute: DELETE FROM smb_componentUpdates
2013/08/07 18:48:00:156 4408 4048 Info: end "C:\Program Files (x86)\Parallels\Plesk\admin\bin\dbupgrade.exe" --upgrade --from-version=11.5.34 --to-version=11.5.35 with code 0

 

[IgorG]

Where is errors in this log?
Usually code zero means normal termination.

 

[EmanuelA]

Update #11

Where is errors in this log?
Usually code zero means normal termination.

Hi Igor, I found it strange because it shows how updated to version # 11 but the error message does not get out of my panel:
Update failed. All details were recorded so you can download the log file and send it to technical support. (in top the painel red banner)

This is the log file generated.

 

[IgorG]

You need to investigate autoinstaller log and try to find related errors there.

 

[EmanuelA]

Update Erro ...

You need to investigate autoinstaller log and try to find related errors there.

Hello Igor,
The only log file that was generated regarding this update above, the file name is: plesklog_dbupgrade20130807
Was seeing another error file that was generated with more php error, you think you may have been why it is giving this error in the panel?
Filename: php_error
I'll post the error file below:

25-Jul-2013 19:33:35 America/Los_Angeles] ERR (3) [panel]: Failed to clear sitebuilder session: Failed to connect to sitebuilder - missing or incorrect C:\Program Files (x86)\Parallels\Plesk\/sb/include/init.php
[25-Jul-2013 19:33:43 America/Los_Angeles] ERR (3) [panel]: Failed to clear sitebuilder session: Failed to connect to sitebuilder - missing or incorrect C:\Program Files (x86)\Parallels\Plesk\/sb/include/init.php
[25-Jul-2013 19:33:46 America/Los_Angeles] ERR (3) [panel]: Failed to clear sitebuilder session: Failed to connect to sitebuilder - missing or incorrect C:\Program Files (x86)\Parallels\Plesk\/sb/include/init.php
[25-Jul-2013 19:34:42 America/Los_Angeles] ERR (3) [panel]: Failed to clear sitebuilder session: Failed to connect to sitebuilder - missing or incorrect C:\Program Files (x86)\Parallels\Plesk\/sb/include/init.php
[25-Jul-2013 19:35:08 America/Los_Angeles] ERR (3) [panel]: Failed to clear sitebuilder session: Failed to connect to sitebuilder - missing or incorrect C:\Program Files (x86)\Parallels\Plesk\/sb/include/init.php
[25-Jul-2013 19:35:22 America/Los_Angeles] ERR (3) [panel]: Failed to clear sitebuilder session: Failed to connect to sitebuilder - missing or incorrect C:\Program Files (x86)\Parallels\Plesk\/sb/include/init.php
[25-Jul-2013 19:35:29 America/Los_Angeles] ERR (3) [panel]: Failed to clear sitebuilder session: Failed to connect to sitebuilder - missing or incorrect C:\Program Files (x86)\Parallels\Plesk\/sb/include/init.php
[25-Jul-2013 19:35:31 America/Los_Angeles] ERR (3) [panel]: Failed to clear sitebuilder session: Failed to connect to sitebuilder - missing or incorrect C:\Program Files (x86)\Parallels\Plesk\/sb/include/init.php
[25-Jul-2013 19:35:33 America/Los_Angeles] ERR (3) [panel]: Failed to clear sitebuilder session: Failed to connect to sitebuilder - missing or incorrect C:\Program Files (x86)\Parallels\Plesk\/sb/include/init.php
[25-Jul-2013 19:35:35 America/Los_Angeles] ERR (3) [panel]: Failed to clear sitebuilder session: Failed to connect to sitebuilder - missing or incorrect C:\Program Files (x86)\Parallels\Plesk\/sb/include/init.php
[31-Jul-2013 04:15:28 America/Sao_Paulo] ERR (3) [panel]: rrdtool execution failed: ERROR: fetching cdp from rra
[06-Aug-2013 01:20:27 America/Sao_Paulo] ERR (3) [panel]: Task not responding: id=14, pid=3328, type=panel-update
[07-Aug-2013 18:45:50 America/Sao_Paulo] PHP Warning: Unknown: failed to open stream: No such file or directory in Unknown on line 0
[07-Aug-2013 18:45:51 America/Sao_Paulo] PHP Warning: Unknown: failed to open stream: No such file or directory in Unknown on line 0
[07-Aug-2013 18:45:51 America/Sao_Paulo] PHP Fatal error: Unknown: Failed opening required 'auth.php' (include_path='C:\Program Files (x86)\Parallels\Plesk\admin\plib;C:\Program Files (x86)\Parallels\Plesk\admin\externals') in Unknown on line 0
[07-Aug-2013 18:47:39 America/Sao_Paulo] PHP Warning: require_once(C:\Program Files (x86)\Parallels\Plesk\admin\plib\Loader.php): failed to open stream: No such file or directory in C:\Program Files (x86)\Parallels\Plesk\admin\plib\auth.php on line 40
[07-Aug-2013 18:47:39 America/Sao_Paulo] PHP Warning: require_once(C:\Program Files (x86)\Parallels\Plesk\admin\plib\Loader.php): failed to open stream: No such file or directory in C:\Program Files (x86)\Parallels\Plesk\admin\plib\auth.php on line 40
[07-Aug-2013 18:47:39 America/Sao_Paulo] PHP Fatal error: require_once(): Failed opening required 'C:\Program Files (x86)\Parallels\Plesk\admin\plib\Loader.php' (include_path='C:\Program Files (x86)\Parallels\Plesk\admin\plib;C:\Program Files (x86)\Parallels\Plesk\admin\externals') in C:\Program Files (x86)\Parallels\Plesk\admin\plib\auth.php on line 40
[07-Aug-2013 18:47:46 America/Sao_Paulo] PHP Warning: include_once(C:\Program Files (x86)\Parallels\Plesk\admin\plib\vz.php): failed to open stream: No such file or directory in C:\Program Files (x86)\Parallels\Plesk\admin\plib\Loader.php on line 95
[07-Aug-2013 18:47:46 America/Sao_Paulo] PHP Warning: include_once(C:\Program Files (x86)\Parallels\Plesk\admin\plib\vz.php): failed to open stream: No such file or directory in C:\Program Files (x86)\Parallels\Plesk\admin\plib\Loader.php on line 95
[07-Aug-2013 18:47:46 America/Sao_Paulo] PHP Warning: include_once(): Failed opening 'C:\Program Files (x86)\Parallels\Plesk\admin\plib\vz.php' for inclusion (include_path='C:\Program Files (x86)\Parallels\Plesk\admin\plib;C:\Program Files (x86)\Parallels\Plesk\admin\externals') in C:\Program Files (x86)\Parallels\Plesk\admin\plib\Loader.php on line 95
[07-Aug-2013 18:47:46 America/Sao_Paulo] PHP Fatal error: Class 'vz' not found in C:\Program Files (x86)\Parallels\Plesk\admin\plib\Conf.php on line 51
[07-Aug-2013 18:49:30 America/Sao_Paulo] PHP Warning: require_once(C:\Program Files (x86)\Parallels\Plesk\admin\panel\application\resources\languages\pt-BR\controllers\home\index.php): failed to open stream: Permission denied; File: C:\Program Files (x86)\Parallels\Plesk\admin\plib\CommonPanel\Translate.php, Line: 259

[07-Aug-2013 18:49:30 America/Sao_Paulo] Exception: PHP Warning: require_once(C:\Program Files (x86)\Parallels\Plesk\admin\panel\application\resources\languages\pt-BR\controllers\home\index.php): failed to open stream: Permission denied; File: C:\Program Files (x86)\Parallels\Plesk\admin\plib\CommonPanel\Translate.php, Line: 259

file: C:\Program Files (x86)\Parallels\Plesk\admin\plib\Smb\Exception\Syntax.php
line: 56
code: 0
trace: #0 C:\Program Files (x86)\Parallels\Plesk\admin\plib\CommonPanel\Translate.php(259): Smb_Exception_Syntax::handleError(2, 'require_once(C:...', 'C:\Program File...', 259, Array)
#1 C:\Program Files (x86)\Parallels\Plesk\admin\plib\CommonPanel\Translate.php(259): CommonPanel_Translate::_loadSection()
#2 C:\Program Files (x86)\Parallels\Plesk\admin\plib\CommonPanel\Translate.php(143): CommonPanel_Translate->_loadSection('admin.controlle...')
#3 C:\Program Files (x86)\Parallels\Plesk\admin\plib\CommonPanel\Controller\Action\Abstract.php(75): CommonPanel_Translate->lmsg('admin.controlle...', Array)
#4 C:\Program Files (x86)\Parallels\Plesk\admin\plib\AdminPanel\Controller\Action\Admin.php(73): CommonPanel_Controller_Action_Abstract->lmsg('admin.controlle...')
#5 C:\Program Files (x86)\Parallels\Plesk\admin\panel\application\controllers\UpdateController.php(19): AdminPanel_Controller_Action_Admin->init()
#6 C:\Program Files (x86)\Parallels\Plesk\admin\externals\Zend\Controller\Action.php(133): UpdateController->init()
#7 C:\Program Files (x86)\Parallels\Plesk\admin\externals\Zend\Controller\Dispatcher\Standard.php(268): Zend_Controller_Action->__construct(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http), Array)
#8 C:\Program Files (x86)\Parallels\Plesk\admin\externals\Zend\Controller\Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#9 C:\Program Files (x86)\Parallels\Plesk\admin\plib\AdminPanel\Application\Web.php(21): Zend_Controller_Front->dispatch()
#10 C:\Program Files (x86)\Parallels\Plesk\admin\panel\application\public\index.php(14): AdminPanel_Application_Web->run()
#11 {main}

[07-Aug-2013 18:50:23 America/Sao_Paulo] ERR (3) [panel]: Task not responding: id=17, pid=3032, type=panel-update