Updater: 8.2.0 to 8.2.1 error message.

[illicious]

I am getting this error message when i try to update plask in the updater admin panel:

Error: Installation could not be started: The up2date utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support..

Ive been updating since 8.0 without any problems.

Any ideas?

 

[Amin Taheri]

if you have YUM installed on your system try this:

create the file /root/.autoinstallerrc with the following directive to avoid using up2date:

# echo "ALLOW_TO_USE_UP2DATE=NO" > /root/.autoinstallerrc

Then downloaded the latest autoinstaller (in root directory) and run the update.

After successful upgrade delete the /root/.autoinstallerrc file


This will force plesk to not use up2date

 

[warrenginn]

Hello,

I'm trying to upgrade Plesk from 8.0.0 to 8.2.1 inside Godaddy.com using the updater and I keep getting this error message from the Plesk autoinstaller:

Download file versions.inf3: 13%..100% done
Download file PSA_8.2.1/plesk-8.2.1-fc4-i386.inf3: 100% done
Checking for system installed packages...done.
Check for components installation status
Reading system installed packages...done.
Download file build-8.2.1-fc4-i386.hdr.gz: 47%..100% done
Download file update-8.2.1-fc4-i386.hdr.gz: 34%..65%..96%..100% done
Resolve components
ERROR: Package perl-HTML-Tree-1:1:3.16-fc4.build82070918.10.noarch listed in inf3 file, but not found in build headers (hdr.gz) file, possible versions mismatch.

Can you tell me what's going on?

Thanks,

Warren

 

[illicious]

Hmm a few questions:

You are saying login with shell liek with a program like putty, go to root (cd /root) and run this: echo "ALLOW_TO_USE_UP2DATE=NO" > /root/.autoinstallerrc
Which would avoid up2date being used.

Then download the latest autoinstaller to the same root directory.

All i could find is this 8.1 url but im using 8.2.0 http://download1.swsoft.com/Plesk/P...ller_v3.1.2_build070321.17_os_RedHat_el4_i386

From here what do i do?
I ran the first echo command and then went to plesk admin panel and ran the updater whicfh gives me the same error.

Can you please specify where is the correct autoinstaller and how to run it correctly? Through ssh or plesk admin panel updater?

This is my server:
Plesk version psa v8.2.0_build82070807.17 os_RedHat el4
Operating system Linux 2.6.9-34.EL

 

[Amin Taheri]

http://www.swsoft.com/en/download/plesk/products/#redhat

 

[illicious]

More specifically, i have very little shell command knowledge so i dont know how to run that installer.

My email plesk updater error report shows it is trying to download some files needed for the update:

Getting packages to installation list:
Get packages to installation from selected component psa-autoinstaller
Check package set before installation
There was an error downloading:
http://autoinstall.plesk.com/PSA_8....nager-0-8.2.1-rhel4.build82070919.15.i586.hdr
There was an error downloading:
http://autoinstall.plesk.com/PSA_8....nager-0-8.2.1-rhel4.build82070919.15.i586.hdr
There was an error downloading:
http://autoinstall.plesk.com/PSA_8....nager-0-8.2.1-rhel4.build82070919.15.i586.hdr
There was an error downloading:
http://autoinstall.plesk.com/PSA_8....nager-0-8.2.1-rhel4.build82070919.15.i586.hdr
There was an error downloading:
http://autoinstall.plesk.com/PSA_8....nager-0-8.2.1-rhel4.build82070919.15.i586.hdr
An error has occurred:
exceptions.UnboundLocalError
See /var/log/up2date for more information
ERROR: The up2date utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

---
Plesk autoinstaller.

As a test i reinstalled 8.2.0 plesk base package with the plesk updater through the admin panel updater.
Then tried 8.2.1 but i get the same error.

I guess ill stick with the stable 8.2.0 for now.
I dont want to mess with anything trying to manually disable something and then running an installer which could make things worse.

Since ive done many updates with no problems it seems to me this might be a bug with one of the updaters.

 

[Amin Taheri]

Read the earlier thread posts.

if you have YUM installed on your system try this:

create the file /root/.autoinstallerrc with the following directive to avoid using up2date:

# echo "ALLOW_TO_USE_UP2DATE=NO" > /root/.autoinstallerrc

Then downloaded the latest autoinstaller (in root directory) and run the update.

After successful upgrade delete the /root/.autoinstallerrc file


This will force plesk to not use up2date

 

[Panther]

I'm having this exact same problem. The package that it's looking for, "http://autoinstall.plesk.com/PSA_8.2.0/dist-rpm-RedHat-el4-i386/headers/psa-migration-manager-0-8.2.1-rhel4.build82070919.15.i586.hdr" is actually located at "http://autoinstall.plesk.com/PSA_8.2.1/dist-rpm-RedHat-el4-i386/headers/psa-migration-manager-0-8.2.1-rhel4.build82070919.15.i586.hdr".

Originally posted by illicious
More specifically, i have very little shell command knowledge so i dont know how to run that installer.

My email plesk updater error report shows it is trying to download some files needed for the update:



As a test i reinstalled 8.2.0 plesk base package with the plesk updater through the admin panel updater.
Then tried 8.2.1 but i get the same error.

I guess ill stick with the stable 8.2.0 for now.
I dont want to mess with anything trying to manually disable something and then running an installer which could make things worse.

Since ive done many updates with no problems it seems to me this might be a bug with one of the updaters.

 

[anb_t]

I had another up2date-related problem during Plesk upgrade to version 8.2.1:

==================================
ERROR: Failed to configure the up2date utility.
==================================

Plesk support advised me to examine up2date configuration file: check that the ";" sign existed at the end of the pkgSkipList directive, it should be added to make Plesk updater working.
For example:

~# grep 'pkgSkipList=' /etc/sysconfig/rhn/up2date
pkgSkipList=dummy-selinux-*;
~#

More.. verify that sources file /etc/sysconfig/rhn/sources does not have garbage yum repositories specification, they were created by old Plesk autoinstaller..
The messages similar to these ones:

==================================
yum product-distr-rpms http://autoinstall.plesk.com/PSA_8.2.1/dist-rpm-RedHat-el3-i386
yum thirdparty-rpms http://autoinstall.plesk.com/PSA_8.2.1/thirdparty-rpm-RedHat-el3-i386
yum product-updates-rpms http://autoinstall.plesk.com/PSA_8.2.1/update-rpm-RedHat-el3-i386
==================================

Existence of the yum repositories prevents execution of 'up2date -l'.
You should remove all these records, Plesk support said this problem has been fixed in new Plesk autoinstaller, but old messages cause the failure..

I hope this information helps.

./anb