Issue upgrade to onyx

[helpchrisplz]

Hi. I am currently upgrading my server from 12.5 to onyx but the plesk installer Operations log has not moved from: Running rpm_check_debug.

Nothing seems to be happening and its been running for a few hours now.
What should I do?
Thanks.

 

[UFHH01]

Hi helpchrisplz,

pls. check your installation - log at: "/var/log/plesk" for possible issues/errors/problems and consider as well to use the command ( logged in as user "root" over SSH ) :

ps aux | grep installer​

... to check, whether the process is still running on your system.

 

[helpchrisplz]

Hi UFHH01.

When i run ps aux | grep autoinstaller putty just returns nothing and puts me down onto a new line. So that must mean the installer is not active.
I'm getting 502 Bad Gateway when trying to load plesk in my web browser.

I located a log in /var/log/plesk/install named plesk_17.0.17_installation.log but it has no errors. This is the tail of that log:


START psa-courier-authlib-0.66.2-centos6.16102814 upgrading AT Sun Mar 12 20:22:18 GMT 2017
Trying to condrestart service courier-authdaemon... done

**** Package psa-courier-authlib scriptlet completed successfully.

STOP psa-courier-authlib-0.66.2-centos6.16102814 upgrading AT Sun Mar 12 20:22:18 GMT 2017


---------------------------------------------------------------------------------------------------------------------------------

This is the tail of another log named psa_service.log:

===> Sun Mar 12 20:21:12 GMT 2017, args: stop
Trying to start service mysqld... mysqld (pid 672) is running...
done
done
sw-engine-fpm (pid 15591) is running...
Stopping sw-engine-fpm: [ OK ]
Trying to Terminate processes ... done


-----------------------------------------------------------------------------

There is also log named autoinstaller3.log but it just ends with this:
Running rpm_check_debug




I can't see any errors.

 

[UFHH01]

Hi helpchrisplz,

for some reasons ( the root cause can't be investigated with your current provided informations ), your upgrade didn't finish correctly. Pls. consider to use the "Plesk repair utility", with for example:

plesk repair installation -y -v
plesk repair all -y -v

plesk installer --select-product-id plesk --select-release-current --reinstall-patch --install-component base​

You are even able to call the "Plesk autoinstaller" manually, and follow the given menu over your command line, to update/upgrade, or to install or uninstall Plesk components. :

plesk installer
or
/usr/local/psa/admin/bin/autoinstaller​

 

[helpchrisplz]

ok thanks.

are those 3 commands to be used together 1 after another or are they examples of 3 different ways of doing a repair through ssh?

 

[UFHH01]

Hi helpchrisplz,

I suggest to use all three commands ( ... and in that given order - just to be sure, that all is configured and installed, as it should be. )

 

[helpchrisplz]

The first command made an error:

This is the log it produced at /var/log/plesk/install/plesk_12.5.30_repair.log
START Bootstrapper 12.5.30 repair AT Mon Mar 13 00:47:27 GMT 2017
***** problem report *****
ERROR while trying to check database version
Check the error reason(see log file: /var/log/plesk/install/plesk_12.5.30_repair.log), fix and try again
STOP Bootstrapper 12.5.30 repair AT Mon Mar 13 00:47:28 GMT 2017: PROBLEMS FOUND

 

[helpchrisplz]

is it worth doing the other commands?

 

[UFHH01]

hm... could you pls. CHECK the log and post it for further investigations?

Check the error reason(see log file: /var/log/plesk/install/plesk_12.5.30_repair.log)

is it worth doing the other commands?

Yes, it is... but "normally", you should consider to CHECK possible errors first, before you continue with something different.

 

[helpchrisplz]

the log doesn't say anything helpful:

START Bootstrapper 12.5.30 repair AT Mon Mar 13 00:47:27 GMT 2017
Started bootstrapper repair procedure. This may take a while.
Certain actions may be skipped if not applicable.

mysqld (pid 672) is running...
***** problem report *****
ERROR while trying to check database version
Check the error reason(see log file: /var/log/plesk/install/plesk_12.5.30_repair.log), fix and try again
STOP Bootstrapper 12.5.30 repair AT Mon Mar 13 00:47:28 GMT 2017


It also references itself in its error message which is confusing.

 

[helpchrisplz]

I'm running the second command now

 

[helpchrisplz]

# plesk installer --select-product-id plesk --select-release-current --reinstall-patch --install-component base
Doing restart of Plesk Installer...

BUSY: Update operation was locked by another update process.
exit status 1

 

[UFHH01]

BUSY: Update operation was locked by another update process.

Inspect current "autoinstaller" - processes: ps aux | grep installer
There is ONLY one autoinstaller - process allowed.

Pls. keep in mind, that the autoinstaller - process uses as well "yum" or "apt" to compair installed packages with available ones. Such an operation can only be called once on your server. Your manuall command can be blocked, when a cron is currently calling for updates.

 

[helpchrisplz]

after
# /etc/init.d/psa stop
# /etc/init.d/psa start

the plesk panel has come back online but i think plesk repair all -y -v fixed the database

 

[helpchrisplz]

# ps aux | grep installer
root 9315 1.1 0.0 318572 41096 ? SNl Mar12 4:08 /var/cache/parallels_installer/parallels_installer_CentOS_6_x86_64_3.20.17 --service-mode --enable-xml-output --ssl-cert /usr/local/psa/admin/conf/httpsd.pem --branch release,stable --web-interface --with-ssl --disable-browser --source http://autoinstall.plesk.com/ --target /root/parallels --select-release-id PLESK_12_5_30 --disable-browser --set-user-interaction-mode webUI --source http://autoinstall.plesk.com/ --target /root/parallels --select-release-id PLESK_17_0_17 --disable-browser --set-user-interaction-mode webUI --source http://autoinstall.plesk.com/ --target /root/parallels --select-release-id PLESK_12_5_30 --disable-browser --set-user-interaction-mode webUI --source http://autoinstall.plesk.com/ --target /root/parallels --select-release-id PLESK_17_0_17 --disable-browser --set-user-interaction-mode webUI
root 15599 0.0 0.0 103320 868 pts/0 S+ 01:54 0:00 grep installer
root 25854 0.0 0.0 216072 12676 ? SN Mar12 0:18 /var/cache/parallels_installer/parallels_installer_CentOS_6_x86_64_3.20.17 --service-mode --enable-xml-output --ssl-cert /usr/local/psa/admin/conf/httpsd.pem --branch release,stable --web-interface --with-ssl --disable-browser --source http://autoinstall.plesk.com/ --target /root/parallels --select-release-id PLESK_12_5_30 --disable-browser --set-user-interaction-mode webUI --source http://autoinstall.plesk.com/ --target /root/parallels --select-release-id PLESK_17_0_17 --disable-browser --set-user-interaction-mode webUI --source http://autoinstall.plesk.com/ --target /root/parallels --select-release-id PLESK_12_5_30 --disable-browser --set-user-interaction-mode webUI --source http://autoinstall.plesk.com/ --target /root/parallels --select-release-id PLESK_17_0_17 --disable-browser --set-user-interaction-mode webUI
root 29857 0.1 0.3 403912 198060 ? S Mar12 0:23 /usr/bin/python -Estt /usr/local/psa/bin/yum_install -e NGINX-thirdparty -e PHP_5_3-thirdparty -e PHP_5_4-thirdparty -e PHP_5_5-thirdparty -e PHP_5_6-thirdparty -e PHP_7_0-thirdparty -e PLESK_17_0_17-dist -e PLESK_17_0_17-thirdparty -e PMM_0.1.10-dist -e PMM_0.1.10-thirdparty -e SITEBUILDER_17_0_15-dist -e SITEBUILDER_17_0_15-thirdparty -p -l /var/log/plesk/install/autoinstaller3.log -i awstats@noarch -i fail2ban@noarch -i libaps@x86_64 -i log4cplus@x86_64 -i mod_bw@x86_64 -i mod_cloudflare@x86_64 -i plesk-base@x86_64 -i plesk-completion@noarch -i plesk-config-troubleshooter@x86_64 -i plesk-core@x86_64 -i plesk-courier-imap-driver@x86_64 -i plesk-dns-bind-driver@noarch -i plesk-engine@x86_64 -i plesk-fail2ban-configurator@noarch -i plesk-l10n@noarch -i plesk-lmlib@x86_64 -i plesk-mail-pc-driver@x86_64 -i plesk-management-node@x86_64 -i plesk-modsecurity-configurator@noarch -i plesk-modsecurity-crs@x86_64 -i plesk-platform-runtime@x86_64 -i plesk-rdbmspp@x86_64 -i plesk-release@x86_64 -i plesk-roundcube@noarch -i plesk-service-node-utilities@x86_64 -i plesk-skins@noarch -i plesk-web-hosting@x86_64 -i plesk-wp-upgrade@noarch -i postfix@x86_64 -i pp-sitebuilder@noarch -i pp17.0.17-bootstrapper@x86_64 -i psa-autoinstaller@x86_64 -i psa-courier-authlib@x86_64 -i psa-courier-imap@x86_64 -i psa-courier-unicode@x86_64 -i psa-drweb-configurator@x86_64 -i psa-fileserver@x86_64 -i psa-firewall@x86_64 -i psa-health-monitor@noarch -i psa-horde@noarch -i psa-imp@noarch -i psa-ingo@noarch -i psa-kav8@x86_64 -i psa-kronolith@noarch -i psa-libpam-plesk@x86_64 -i psa-libxml-proxy@x86_64 -i psa-locale-base-en-US@noarch -i psa-mail-driver-common@x86_64 -i psa-mailman-configurator@x86_64 -i psa-mnemo@noarch -i psa-mod_aclr2@x86_64 -i psa-mod_fcgid@x86_64 -i psa-mod_jk@x86_64 -i psa-mod_rpaf@x86_64 -i psa-mod_sysenv@x86_64 -i psa-passwd@noarch -i psa-php5-configurator@x86_64 -i psa-phpfpm-configurator@x86_64 -i psa-phpmyadmin@noarch -i psa-phppgadmin@noarch -i psa-pylibplesk@x86_64 -i psa-selinux@noarch -i psa-spamassassin@x86_64 -i psa-tomcat-configurator@noarch -i psa-turba@noarch -i psa-updates@noarch -i psa-vhost@noarch -i psa-vpn@x86_64 -i psa-watchdog@x86_64 -i psa-zendframework@noarch -i psa@x86_64 -i sw-collectd@x86_64 -i sw-cp-server@x86_64 -i sw-engine-cli-2.20@x86_64 -i sw-engine@x86_64 -i sw-libpoco@x86_64 -i sw-librrd@x86_64 -i sw-nginx@x86_64 -i sw-rrdtool@x86_64 -i wpb-core@noarch -i wpb-designs-00@noarch -i wpb-designs-01@noarch -i wpb-designs-03@noarch -i wpb-designs-04@noarch -i wpb-designs-05@noarch -i wpb-designs-07@noarch -i wpb-designs-09@noarch -i wpb-designs-12@noarch -i wpb-designs-14@noarch -i wpb-designs-20@noarch -i wpb-headers@noarch --tries=3



what is all that

 

[UFHH01]

Hi helpchrisplz,

--set-user-interaction-mode webUI

... shows, that you already opened a Plesk - autoinstaller - session with your browser, which hasn't finished yet. Pls. let these processes finish and only kill them, when you are sure, that they are dead processes.

 

[helpchrisplz]

Ok. weird, last time i did that command it was empty. I will kill it tomorrow night if its still there and then upgrade to onyx through command line to see if that works any better. Thanks.

 

[helpchrisplz]

I just reissued the grep command it it now shows this:
ps aux | grep installer
root 11587 0.0 0.0 103316 864 pts/1 S+ 20:22 0:00 grep installer

 

[UFHH01]

Hi helpchrisplz,

o.k. ... you should be fine now to start the autoinstaller from your command line then.

 

[helpchrisplz]

ok I didn't know what the output meant still learning.

before I attempt it I'm going to migrate all the subscriptions over to another server that we have that also has plesk installed - so that I have a backup of the sites in case I break anything.
its on the same LAN network so the transfer will be super quick to transfer.