Upgrade to Plesk 10.4.4 fail on mysql

[TanyaStw]

We tried to upgrade our plesk server from 9.2 to 10.4.4. The upgrade failed while updating Mysql. We get the following errors:

MSI: Error! Critical action 'Configuring MySQL Service...' has been failed:
Command "C:\Program Files\Parallels\Plesk\admin\bin\mysqlmng.exe" --repair-local-service failed with code 1.
Output:
The process terminated unexpectedly. (Error code 1067) at Start service MySQL
Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_10.4.4\dist-msi-Microsoft-2003-i386\mysql-server-configurator.msi': Fatal error during installation. (Error code 1603)
Error: Action sequence 'install: configuring MySQL server...' of package 'mysql-server-configurator' has been failed with code 1603

What can we do?

Thanks.

 

[Rick Swanson]

Tanya,

Did you ever get this resolved? I'm thinking of upgrading my 9.2.2 box to 10.4 also, and I'm scared out of my mind to do it, because of the way everything breaks when upgrading in plesk. I'd like to know how your upgrade went.

Thanks,

Rick

 

[IgorG]

Did you check your environment before upgrade with pre-upgrade checker at least? http://kb.parallels.com/9436

 

[Rick Swanson]

Thanks for the quick reply Igor.

I ran the preupgrade for 10.4 and it gave me these errors:

[2012-05-15 01:37:39][WARNING] You have 5 clients who are free to manage resourc
es on their domains themselves within the resource limits that you gave them. In
Plesk 10.x the resources are defined in a subscription. The Customer cannot red
istribute resources between his/her subscriptions. If you want to leave the same
degree of flexibility for these Customers, you should consider converting them
to Resellers after upgrade.

[2012-05-15 01:37:39][WARNING] Your have 3 clients with Domain Administrators de
fined on more than one domain. After transitions these Clients will have problem
s, because in Plesk 10.x users belonging to a Customer have access to all Custom
erΓÇÖs subscriptions. You will avoid the problem if after upgrade the Clients wi
ll be upgraded to Resellers and Domain Administrators to the Customers.
[2012-05-15 01:37:39][INFO] See details in log C:\Program Files\SWsoft\Plesk\Add
itional\PleskPHP5/admin_clients_have_domain_administators.log
[2012-05-15 01:37:39][INFO] Result: Warning


[2012-05-15 01:37:43][WARNING] You have 46 mailbox users that will be converted
to subscription-level auxiliary users after upgrading to Panel 10. Learn how to
change passwords for such users in http://kb.parallels.com/en/9454

[2012-05-15 01:37:44][WARNING] Unknown ISAPI filter detected in IIS: AuthentiX
[2012-05-15 01:37:44][WARNING] Please read carefully article http://kb.parallels
.com/en/111908, for avoiding possible problems caused by unknown ISAPI filters.
[2012-05-15 01:37:44][INFO] Result: Warning

[2012-05-15 01:37:44][WARNING] After upgrade you have to add write pemissions to
psacln group on folder C:\inetpub\mailroot\pickup. Please, check http://kb.para
llels.com/en/111194 for more details.
[2012-05-15 01:37:44][INFO] Result: Warning


Found errors: 0; Found Warnings: 6


everything else was ok.

It seems like most of these errors are administrative issue that won't effect service. The ISAPI filter issue will be going away before the upgrade. The customer now knows how to use password protected directories...

I've gone through the KB articles in the errors, and nothing seems to be anything that can be avoided until after upgrade. The server only has about 50 domains on it, but a few of them are important.

Is there anything you would look at before running an upgrade, besides the usual backups and finger crossing?